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The Future of IT in the Manufacturing Industry—North America, Latin America, and Europe

The Future of IT in the Manufacturing Industry—North America, Latin America, and Europe

The overall research objective is to measure the current uses of information technology (IT) within the manufacturing sector and future decision-making behavior toward this area—specifically, smart phones, tablets, cloud computing, video, audio, and Web conferencing, IP telephony, internal and external social media, unified communications clients (UCC), time-division multiplexing (TDM) phones, business grade and consumer softphones, headsets, and mobile device management (MDM).

The research service aims to accomplish the following:

Analyze the IT-related challenges that organizations face

Assess the current and future use of enterprise communication technologies

Evaluate factors that drive investments in enterprise communication technologies

Gauge mobility, cloud computing, social media, and communication infrastructure trends

Appraise available IT budgets

Measure the impact of the workforce on IT

About this report

This research service aims to measure the current use and future decision-making behavior towards information technology (IT) within the manufacturing sector. Manufacturers have been top implementers of new IT solutions and more than 50% plan to invest in these technologies in the next two years. Mobile devices and applications will be prevalent in manufacturing due to the high degree of mobility in this environment. The ability to deliver information on machine defects, workflow difficulties, and operation efficiency in a timely manner would be crucial for keeping costs down and remaining competitive in the global marketplace.


  • Research Objectives and Methodology
    • Research Objectives
    • Methodology
  • Executive Summary
    • Executive Summary-Key Trends in Manufacturing
    • Executive Summary-Key Research Findings
  • Attitudes About IT in the Manufacturing Industry
    • Top Challenges for IT in the Manufacturing Industry
    • Top Challenges for IT by Company Size
    • Top Challenges for IT by Region
  • Influential Factors on IT Investments in the Manufacturing Industry
    • Primary Drivers for IT Investments
    • Primary Drivers for IT Investments by Company Size
    • Primary Drivers for IT Investments by Region
  • Current and Future Use of IT in the Manufacturing Industry
    • Current Usage of IT
    • Current and Future Usage of Unified Communications
    • Current Usage of IT by Company Size
    • Current Usage of IT by Region
    • Technology Deployment
    • Frequency of Technology Use within the Organization
    • Effectiveness of IT in Addressing Top Business Challenges in Manufacturing
    • Business Challenges-Dealing with New Regulatory Requirements
    • Business Challenges-Aligning IT and Business Strategies
    • Business Challenges-Supporting Mobile Workers
  • Impact of Influential Factors on IT in the Manufacturing Industry
    • Technical Note-Understanding Perceptual Maps
    • Perceptual Map-IT and Influential Attributes in the Manufacturing Industry
    • Communications Infrastructure, Current Usage
    • Communications Infrastructure, Current and Future Usage
    • Reasons for Not Using Certain IT Solutions
    • High Security Risks
    • High Security Risks by Region
  • IT and Cloud Computing in the Manufacturing Industry
    • Criteria for Selecting a Cloud Provider
    • Criteria for Selecting a Cloud Provider by Company Size
    • Criteria for Selecting a Cloud Provider by Region
    • Attitudes about the Use of Cloud Computing/Hosted Communications
    • Satisfaction with Cloud Computing Use by Company Size
    • Satisfaction with Cloud Computing Use by Region
    • Non-Users' Attitudes toward Cloud Computing
    • IT Deployment in the Cloud
    • Current Deployment of IT in the Cloud by Company Size
  • Social Media Strategies in the Manufacturing Industry
    • Use of Social Media for Internal Collaboration by Vertical
    • Use of Customer-Facing Social Media Industry by Company Size
    • Implementation of Customer-Facing Social Media
    • Current Implementation of Customer-Facing Social Media by Company Size
    • Current Implementation of Customer-Facing Social Media
    • Efectiveness of Customer-facing Social Media to Increase the Organization's Revenue
    • Use of Social Media for Internal Collaboration
    • Implementation of Internal Employee Collaboration Social Media Strategies
    • Fully Implemented Internal Employee Collaboration Social Media Strategies by Company Size
    • Efectiveness of Internal Employee Collaboration Social Media to Improve Productivity
    • Potential Benefits of Social Media within the Organization
  • Mobile Device Usage in the Manufacturing Industry
    • Company-Issued Devices
    • Company-Supported Mobile Operating Systems
    • Personal Devices Allowed to Connect to Company Network (BYOD)
    • BYOD Policy and Enforcement
  • Available Budgets for IT in the Manufacturing Industry
    • The Big Picture of IT Budgets
      • Table The IT Budget Picture (in USD)-Averages and Mean Percent, NA, Latin America, and Europe, 2014
  • Impact of the Workforce on IT
    • Distribution of Worker Types by Industry
      • Table The Workforce Picture by Industry-Now and in the Future, NA, Latin America, and Europe, 2014
  • Profile
    • Country of Residence and Years in IT-Manufacturing Industry
    • IT Decision Making Role and Job Title-Manufacturing Industry
    • Companies' and Respondents' Geographic Reach-Manufacturing Industry
    • Company's Global Annual Revenue-Manufacturing Industry

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