The Future of IT in the Healthcare Industry from an IT Decision Maker Perspective
The overall research objective is to measure the current use and future decision-making behavior toward information technology (IT) within the healthcare industry, specifically audio conferencing, business-grade softphones, consumer softphones, headsets, Internet protocol (IP) telephony, time-division multiplexing (TDM) phones, unified communications (UC), video, and Web conferencing.
Specifically, Frost & Sullivan aims to accomplish the following:
Understand the IT-related challenges organizations face today
Assess the current and future use of enterprise communications technologies
Evaluate factors that drive investments in enterprise communications technologies
Gauge the communications infrastructure trends
Appraise the available IT budgets
Measure the impact the workforce has on IT technologies
About this report
The overall objective of this research service was to measure the current and future decision-making behavior toward IT technologies within the healthcare industry, specifically audio conferencing, business-grade and consumer softphones, headsets, Internet protocol telephony, time-division multiplexing phones, unified communications, video, and Web conferencing. Increased productivity was found to be the key reason for IT investment. Large hospitals also looked to increase collaboration and accelerate decision making, while smaller hospitals looked to attract and retain workforce. All organizations were most concerned about new regulatory requirements and about managing multi-vendor solutions.
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