The financial services industry is on the brink of disruption, as the use of technology poses a challenge to market players and their existing products and services and associated costs. Thus it is important to revisit one of the oldest industries and re-conceptualize how it will thrive in the future aligning itself to looming social and technological trends.
This study will address implications to the labor force employed in the financial services market, as a lot of the responsibilities currently held by individuals will be susceptible to automation. Another consequence to automation might be the role of institutions in the industry moving to advisory rather than transaction processing. An interesting development we foresee is also reduction in costs to customers, as fee structures contract by incentivizing voluntary submission of customer purchasing habits. As funding and lending channels move from traditional wealth management institutions to more open and platformized or peer-to-peer lending, it will be interesting to gauge how the 'micro-investments' market might be one of the largest drivers of investments in the future.
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