The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) within the financial sector, specifically: smart phones, tablets, mobile apps, cloud computing, video, audio, and web conferencing, Internet protocol (IP) telephony, company and consumer social media, unified communications client (UCC), time-division multiplexing (TDM) phones, business grade and consumer softphones, customer relationship management (CRM), headsets, machine-to-machine (M2M) communications, and mobile device management (MDM).
Specifically, Frost & Sullivan aims to:
Understand the IT-related challenges organizations face today
Asses the current and future use of company communications technologies
Evaluate factors that drive investments in company communications technologies
Gauge the communications infrastructure trends
Appraise the available IT budgets
Measure workface impact on IT
About this report
The financial industry is a dynamic, ever-changing one due to new regulatory requirements and dependence on the world’s economy. This study explores the challenges for IT departments, most effective technologies in meeting business challenges, and future investments.
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