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The Future of IT in Education

The Future of IT in Education

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) within the Education sector, specifically: smart phones, tablets, mobile apps, cloud computing, video, audio, and web conferencing, Internet protocol (IP) telephony, company and consumer social media, unified communications client (UCC), time-division multiplexing (TDM) phones, business grade and consumer softphones, customer relationship management (CRM), headsets, machine-to-machine (M2M) communications, and mobile device management (MDM).

Specifically, Frost & Sullivan aims to:

Understand the IT-related challenges organizations face today

Asses the current and future use of company communications technologies

Evaluate factors that drive investments in company communications technologies

Gauge the communications infrastructure trends

Appraise the available IT budgets

Measure workface impact on IT

About this report

The methods in which education is offered is changing quickly to meet the demands of today’s technically savvy world. Digital transformation is a key means to tackling these challenges.


  • Research Objectives and Methodology
    • Research Objectives
    • Methodology
  • Executive Summary
  • Attitudes toward General Business Applications Opportunities in the Education Industry
    • Major Challenges for IT in the Education Industry
    • Major Challenges for IT by Company Size
    • Major Challenges for IT by Region
    • Major Challenges for IT by Type of Organization
  • Influential Factors on IT Investments in the Education Industry
    • Primary Drivers for IT Investments
    • Primary Drivers for IT Investments by Company Size
    • Primary Drivers for IT Investments by Region
    • Primary Drivers for IT Investments by Type of Organization
  • Current and Future Use of IT in Education Industry
    • Current and Future Usage of IT
    • Current Usage of IT by Company Size
    • Current Usage of IT by Type of Organization
    • Current Usage of IT by Region
    • Technology Deployment
    • Frequency of Technology Use within the Organization
    • Effectiveness of IT in Addressing Top Business Challenges
    • Business Challenges-Training IT Staff on Advanced IT Tools
    • Business Challenges-Dealing with New Regulatory Requirements
  • Impact of Influential Factors on IT in the Education Industry
    • Technical Note: Understanding Perceptual Maps
    • Perceptual Map: IT and Influential Attributes: Education Industry
  • Opportunities with Vendor Relationships in the Education Industry
    • Communications Infrastructure, Current and Future Usage
    • Reasons for Not Using Certain IT Solutions
    • High Security Risks
  • IT and Cloud Computing in the Education Industry
    • Criteria When Selecting a Cloud Provider
    • Criteria When Selecting a Cloud Provider by Company Size
    • Attitudes toward Use of Cloud Computing/Hosted Communications
    • Satisfaction with Cloud Computing Use by Company Size
    • Satisfaction with Cloud Computing Use by Region
    • Attitudes Toward Cloud Computing by Non Users
    • IT Deployent in the Cloud
    • Current Deployment of IT in the Cloud by Company Size
  • Social Media Strategies in the Education Industry
    • Use of Customer-Facing Social Media
    • Implementation of Customer-Facing Social Media
    • Current Implementation of Customer-Facing Social Media by Company Size
    • Efectiveness of Customer-Facing Social Media to Increase the Organization's Revenues
    • Use of Social Media for Internal Collaboration
    • Implementation of Internal Employee Collaboration Social Media Strategies
    • Internal Employee Collaboration Social Media Strategies Fully Implemented by Company Size
    • Efectiveness of Internal Employee Collaboration Social Media to Improve Productivity
    • Potential Benefits of Social Media within the Organization
  • Mobile Devices in the Education Industry
    • Company Issued Devices
    • Company Supported Mobile Operating Systems
    • Personal Devices Allowed to Connect to Company Network (Bring Your Own Device)
    • BYOD Policy and Enforcement
  • Available IT Budgets for IT in the Education Industry
    • The Big Picture of IT Budgets
      • Table The IT Budget Picture (in USD)-Averages and Mean Percent, NA, Latin America and, Europe, 2014
  • Impact of the Workforce on IT
    • Distribution of Worker Types by Industry
      • Table The Workforce Picture by Industry-Now and in the Future, NA, Latin America and, Europe, 2014
  • Profile
    • Country of Residence and Years in IT: Education Industry
    • IT Decision Making Role and Job Title: Education Industry
    • Companies' and Respondents' Geographic Reach: Education Industry
    • Company's Global Annual Revenues: Education Industry

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