Frost Radar™: Cognitive Agents
Providing enhanced customer experience is becoming a strategic imperative for enterprises to compete and differentiate their brand in the global market place. Evolving customer demands and technologies require companies to adapt rapidly and offer customers what they want, when they want, and where they want. This means that customers will be provided access to services 24×7 irrespective of the medium. Cognitive Agents have the potential to transform the way people and machines interact through empathetic relationships built on trust while exhibiting highly personalized and delightful experiences that amplify business outcomes. As the focus of end users shifts more towards lowering operational costs and increasing productivity, the evolution of Cognitive Agents will expand the horizon of growth opportunities for businesses.
In this benchmarking study, Frost & Sullivan has identified top 10 key participants out of 20 players in the 'Cognitive Agents' space, as emerging leaders to watch out for in the market and plotted them against each other based on an elaborate set of performance indicators and parameters. They are found to be at the cutting edge of innovation and redefining growth in this highly fragmented market. The Cognitive Agents Radar study features key market participants, namely, IBM, Nuance Communications, IPsoft, EXL, Tact.ai, Sensely, Prowler.io, Pypestream, PolyAI and Cresta.
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