Frost Radar™: Australia Cloud Contact Center Services, 2020

Frost Radar™: Australia Cloud Contact Center Services, 2020

COVID-19 pandemic is accelerating cloud contact center solutions’ deployment as organizations move to remote working models to support 24/7 services, rapid deployment of services, and deep integration capabilities. Cloud contact center providers with video chat channel, self-service, chatbot, and workforce optimization tools note positive growth to support the agility organizations require. In a field of more than 50 global and local industry participants, Frost & Sullivan independently plotted the top 12 companies in this Frost Radar™ analysis: 8x8, Amazon Web Services, Aspect, Avaya, Cisco, Enghouse Interactive, Genesys, ipSCAPE, MaxContact, NICE inContact, Verint, and Vonage. The Frost Radar™ reveals the market positioning of companies in an industry using their Growth and Innovation scores, as highlighted in the Frost Radar™ methodology. The document presents competitive profiles on each of the companies in the Frost Radar™ based on their strengths, opportunities, and a small discussion on their positioning. Frost & Sullivan analyzes hundreds of companies in the industry and benchmarks them across 10 criteria on the Frost Radar™, where the leading companies in the industry are then positioned. Industry leaders on both the Growth and Innovation indices are recognized as best practice recipients.


  • Strategic Imperative and Growth Environment
    • Strategic Imperative
    • Growth Environment
  • Frost Radar™ Australia Cloud Contact Center Services Market, 2020
    • Frost Radar™: Competitive Environment
  • Companies to Action Companies to Be Considered First for Investment, Partnerships, or Benchmarking
    • 8x8
    • Amazon Web Services (AWS)
    • Aspect
    • Avaya
    • Cisco
    • Enghouse Interactive
    • Genesys
    • ipSCAPE
    • MaxContact
    • NICE inContact
    • Verint
    • Vonage
  • Strategic Insights
  • Next Steps: Leveraging the Frost Radar™ to Empower Key Stakeholders
    • Significance of Being on the Frost Radar™
    • Frost Radar™ Empowers the CEO's Growth Team
    • Frost Radar™ Empowers Investors
    • Frost Radar™ Empowers Customers
    • Frost Radar™ Empowers the Board of Directors
  • Frost Radar™ Analytics
    • Frost Radar™: Benchmarking Future Growth Potential

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook