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European Hosted IP Telephony and UCaaS Market, Forecast to 2023

European Hosted IP Telephony and UCaaS Market, Forecast to 2023

The European hosted Internet Protocol (IP) telephony and unified communications as a service (UCaaS) market continues on a strong growth trajectory that is creating value for businesses and growth opportunities for service providers. European telecom carrier initiatives to discontinue Integrated Services Digital Network (ISDN) services are driving carrier and customer migration to IP connectivity services as well as adoption of next-generation business communication solutions such as hosted private branch exchange (PBX) and UCaaS. Other growth drivers in this market include: increasing supply of compelling hosted IP telephony and UCaaS offerings, expanding feature sets, and growing acceptance of cloud communications among the reseller channel. This market study provides a detailed discussion of market drivers and restraints, user and revenue forecasts, market share analysis and competitor assessment. It also identifies key growth opportunities in the European hosted IP telephony and UCaaS market. This study can help technology vendors, service providers and resellers develop compelling UCaaS solutions portfolios and effective market strategies.


  • Executive Summary
    • Key Findings
    • Market Engineering Measurements
    • CEO's Perspective
  • Market Overview
    • Market Definitions
    • Key Questions this Research Service will Answer
    • Market Readiness
    • Market Overview—Hosted IP Telephony and UcaaS Ecosystem
    • Market Overview—Distribution Channels
    • Market Distribution Channels Discussion
    • Channel SWOT Analysis
  • External Challenges: Drivers and Restraints—Total Hosted IP Telephony and UCaaS Market
    • Market Drivers
    • Top Challenges for IT by Region
      • Table Total Hosted IP Telephony and UCaaS Market: Top IT Challenges by Region, Global, 2016–2018
    • Top Drivers for IT Investment
    • Value of Cloud-Based Solutions Among Users
    • Satisfaction with Cloud-Based Solutions
    • Market Restraints
    • Barriers to Cloud-Based Solutions Adoption
  • Forecasts and Trends—Total Hosted IP Telephony and UCaaS Services Market
    • Forecast Assumptions
    • Installed Base and Revenue Forecast
      • Table Total Hosted IP Telephony and UCaaS Market: Installed Base and Revenue Forecast, Europe, 2015–2023
    • Installed Users and Revenue Forecast Discussion
    • Pricing Trends and Forecast
      • Table Total Hosted IP Telephony and UCaaS Market: Average Price per User per Month, Europe, 2015–2023
    • Pricing Trends and Forecast Discussion
  • Demand Analysis—Total Hosted IP Telephony and UCaaS Market
    • Demand Analysis
      • Table Total Hosted IP Telephony and UCaaS Market: Market Penetration, Europe, 2015–2023
    • Demand Analysis Discussion
    • Cloud Applications Adoption
  • Market Share and Competitive Analysis—Total Hosted IP Telephony and UCaaS Market
    • Market Share
    • Competitive Environment
    • Select Providers and Platform Vendors
    • Select Service Providers and Platform Vendors
    • Competitive Factors and Assessment
    • Criteria for Selecting a Cloud Provider
  • Growth Opportunities and Companies to Action
    • Transformation in the UCaaS Industry Ecosystem—2016
    • Growth Opportunity 1—Cloud Contact Center
    • Growth Opportunity 2—Mobile-first Strategy
    • Growth Opportunity 3—Advanced Collaboration
    • Growth Opportunity 4—Open APIs and CPaaS
    • Growth Opportunity 5—Mid-Market and Large Enterprise
    • Growth Opportunity 6—Channel Development
    • Growth Opportunity 7—Outsource Technology Expertise
    • Growth Opportunity 8—Optimize Internal Processes
    • Growth Opportunity 9—User Adoption Services
    • Growth Opportunity 10—International Expansion
    • Growth Opportunity 11—Analytics Tools
    • Growth Opportunity 12—Customer Portal
    • Growth Opportunity 13—Tailored Packaging & Pricing
    • Growth Opportunity 14—Improved Customer Retention
    • Growth Opportunity 15—Hybrid Architectures
    • Growth Opportunity 16—Adjacencies/Up-sell/Cross-Sell
    • Growth Opportunity 17—Digital Customer Engagement
    • Growth Opportunity 18—Vertical Strategies
    • Growth Opportunity 19—Freemium Offers and Free Trials
    • Growth Opportunity 20—Innovation and Transformation
  • Country and Sub-region Analysis—Total Hosted IP Telephony and UCaaS Market
    • Installed Users by Region
      • Table Total Hosted IP Telephony and UCaaS Market: Installed Users by Region, Europe, 2015–2023
    • Germany, France and the United Kingdom
    • Italy and Spain
    • Belgium, Netherlands and Luxembourg
    • The Nordics
    • Central and Eastern Europe
  • Appendix
    • Market Engineering Methodology
    • Market Engineering Measurements
      • Table Total Hosted IP Telephony and UCaaS Market: Market Engineering Measurements, Europe, 2016
    • Additional Sources of Information on Hosted IP Telephony and UCaaS Market
    • List of Companies Included in "Others"
    • Partial List of Companies Interviewed

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