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An End User Perspective on Navigating Digital Transformation in Travel and Transportation, Global, 2017

An End User Perspective on Navigating Digital Transformation in Travel and Transportation, Global, 2017

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Travel and Transportation, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics, Omnichannel Marketing, Customer Experience Management, Cyber Security, Internet of Things, Enterprise Content and Business Processes Management, Fintech, and API/CPaaS (Application Programming Interface/Communications Platforms as a Service) Strategy.

Frost & Sullivan aims to:
• Understand the IT-related challenges organizations face today
• Monitor the status of digital transformation including newer solutions such as Artificial Intelligence (AI), Augmented Reality/Virtual Reality (AR/VR), and mCommerce
• Assess the current and future use of business communications technologies
• Evaluate factors that drive investments in communications technologies
• Gauge IT and communications trends
• Appraise available IT budgets

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Travel and Transportation, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics, Omnichannel Marketing, Customer Experience Management, Cyber Security, Internet of Things, Enterprise Content and Business Processes Management, Fintech, and API/CPaaS (Application Programming Interface/Communications Platforms as a Service) Strategy. Frost & Sullivan aims to: -Understand the IT-related challenges organizations face today -Monitor the status of digital transformation including newer solutions such as Artificial Intelligence (AI), Augmented Reality/Virtual Reality (AR/VR), and mCommerce -Assess the current and future use of business communications technologies -Evaluate factors that drive investments in communications technologies -Gauge IT and communications trends -Appraise available IT budgets


  • Research Objectives and Methods
    • Research Objectives
    • Survey Methodology
    • Navigating Digital Transformation—Respondent IT Decision Maker Profile: Travel and Transportation, Global, 2017
  • Summary of Key Findings
  • Perceptions of IT Solutions
    • Navigating Digital Transformation—IT & Communications Investments Today: Travel and Transportation, Global, 2017
    • Navigating Digital Transformation—Top Challenges for IT: Travel and Transportation, Global, 2017
    • Navigating Digital Transformation—Top Drivers for IT Investment Over Next 2 Years: Travel and Transportation, Global, 2017 to 2019
    • Navigating Digital Transformation—Top Technologies to Impact Revenue Growth: Travel and Transportation, Global, 2017
    • Navigating Digital Transformation—Top Technologies to Impact Cost Reduction Efforts: Travel and Transportation, Global, 2017
    • Navigating Digital Transformation—Top Security Concerns Regarding IT: Travel and Transportation, Global, 2017
  • Digital Transformation—IT Budgets and Plans for Investments
    • Navigating Digital Transformation—Budget Change Expectations: Travel and Transportation, Global, 2018
    • Navigating Digital Transformation—Plans for Investment Over Next Two Years: Travel and Transportation, Global, 2017 to 2019
    • Navigating Digital Transformation—Critical Investments for Digital Transformation Over Next Five Years: Travel and Transportation, Global, 2017
  • Digital Transformation—Strategic Imperatives
    • Strategic Imperatives for Success and Growth
  • The Last Word
    • The Last Word—Three Big Predictions

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