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An End User Perspective on Navigating Digital Transformation in Energy and Utilities, Global, 2017

An End User Perspective on Navigating Digital Transformation in Energy and Utilities, Global, 2017

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Energy and Utilities, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics’ Omnichannel Marketing, Customer Experience Management, Cyber Security, Internet of Things, Enterprise Content and Business Processes Management, Fintech, and API/CPaaS (Application Programming Interface/Communications Platforms as a Service) Strategy.

Frost & Sullivan aims to:
• Understand the IT-related challenges organizations face today
• Monitor the status of digital transformation including newer solutions such as Artificial Intelligence (AI), Augmented Reality/Virtual Reality
(AR/VR), and mCommerce
• Assess the current and future use of business communications technologies
• Evaluate factors that drive investments in communications technologies
• Gauge IT and communications trends
• Appraise available IT budgets

The top challenge for IT departments in the energy industry is security concerns (33% of respondents), followed by systems integration (31%), and the ability to align IT with business strategies and/or not having a clear IT strategy (26%).

Big data and analytics is the leading technology to have the greatest impact on both, revenue growth and cost reduction efforts.

Energy and utilities organizations are highly interested in enterprise content and business processes management solutions—established providers and new market entrants will have opportunities to grow revenues in this industry.


  • Research Objectives and Methods
    • Research Objectives
    • Survey Methodology
    • Navigating Digital Transformation-Respondent IT Decision Maker Profile, Energy and Utilities, Global, 2017
  • Summary of Key Findings
    • Plans for Investment
  • Perceptions of IT Solutions
    • Navigating Digital Transformation-IT & Communications Investments Today, Energy and Utilities, Global, 2017
    • Navigating Digital Transformation-Top Challenges for IT, Energy and Utilities, Global, 2017
    • Navigating Digital Transformation-Top Drivers for IT Investment Over Next 2 Years, Energy and Utilities, Global, 2017 to 2019
    • Navigating Digital Transformation-Top Technologies to Impact Revenue Growth, Energy and Utilities, Global, 2017
    • Navigating Digital Transformation-Top Technologies to Impact Cost Reduction Efforts, Energy and Utilities, Global, 2017
    • Navigating Digital Transformation-Top Security Concerns Regarding IT, Energy and Utilities, Global, 2017
  • Digital Transformation-Technology Trends
    • Navigating Digital Transformation-Top Benefits of IoT Investments, Energy and Utilities, Global, 2017
    • Navigating Digital Transformation-Decision-Making Factors When Selecting a Cloud Provider, Energy and Utilities, Global, 2017
    • Navigating Digital Transformation-Benefits of Cloud for IT and Communications Solutions, Energy and Utilities, Global, 2017
    • Navigating Digital Transformation-Percent of Mobile Devices Used for Job Functions, Energy and Utilities, Global, 2017
    • Navigating Digital Transformation-Benefits of Social Media, Energy and Utilities, Global, 2017
  • Digital Transformation-IT Budgets and Plans for Investments
    • Navigating Digital Transformation-Budget Change Expectations, Energy and Utilities, 2018
    • Navigating Digital Transformation-Plans for Investment Over Next Two Years, Energy and Utilities, Global, 2017
    • Navigating Digital Transformation-Critical Investments for Digital Transformation Over next Five Years, Energy and Utilities, Global, 2017
  • Digital Transformation-Strategic Imperatives
    • Strategic Imperatives for Success and Growth
  • The Last Word
    • The Last Word-Three Big Predictions

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