Emerging Opportunities in African BPO Markets

Emerging Opportunities in African BPO Markets

This research service provides an analysis of the BPO market across Africa, with Egypt, Kenya, Mauritius, Morocco, and Nigeria as the scope. The study includes market insights, overview of strategies of leading providers, regulatory considerations, economic impact assessment of the BPO market in these 5 countries, and a comparison with global trends. It also provides a supply and demand analysis and market composition by local and international BPO providers. Other aspects are utilisation of BPO services in key industry verticals, key companies utilising the services, a breakdown of customer interaction channels, strategic insights on the role of innovation in market growth, and a brief look into the BPO market’s future.


  • Executive Summary
    • Key Findings
  • BPO Services Market-Overview
    • Research Scope
    • Market Definitions
  • Analysis of the BPO Services Market in Africa
    • Key Global BPO Hot Spots and Emerging Geographies
    • BPO Trends-Developed BPO Markets Versus Africa
    • Ease of Doing Business
    • Scaling up the Outsourcing Value Chain
    • BPO Services Adoption by Service Segment in Africa
    • Market Development Stages of BPO Services
    • BPO Services Utilization Across Industry Verticals
    • Captive Versus Outsourced Contact Centre Utilisation
    • Customer Interaction Channel Usage
    • BPO Readiness Index
  • Egypt
    • Market Highlights
    • Key Market Drivers
    • Key Market Restraints
    • Supply and Demand Analysis
    • Supply and Demand Analysis-Discussion
    • Role of ITIDA and its Impact on the BPO Market
  • Kenya
    • Market Highlights
    • Key Market Drivers
    • Key Market Restraints
    • Supply and Demand Analysis
    • Supply and Demand Analysis-Discussion
    • Regulatory Environment and Impact on the Economy
  • Mauritius
    • Market Highlights
    • Key Market Drivers
    • Key Market Restraints
    • Supply and Demand Analysis
    • Supply and Demand Analysis-Discussion
    • Regulatory Environment and Impact on the Economy
  • Morocco
    • Market Highlights
    • Key Market Drivers
    • Key Market Restraints
    • Supply and Demand Analysis
    • Supply and Demand Analysis-Discussion
  • Nigeria
    • Market Highlights
    • Key Market Drivers
    • Key Market Restraints
    • Supply and Demand Analysis
    • Supply and Demand Analysis-Discussion
    • Regulatory Environment and Impact on the Economy
  • BPO Growth Trends in Africa
  • Conclusions
  • The Last Word
    • The Last Word-4 Big Predictions

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