Digital Trends in the Retail Industry, Global, 2019–2021Digital Trends in the Retail Industry, Global, 2019–2021

Digital Trends in the Retail Industry, Global, 2019–2021

The top digital transformation drivers for retailers over the next two years will be to improve customer experience (CX) and their marketing capabilities. Retailers will also leverage digital technologies to manage their supply chains and improve their operational efficiency. Internet of Things (IoT), augmented reality (AR), and artificial intelligence (AI) exhibit the most promising growth opportunities in this space. COVID-19 has accelerated the move to update online shopping capabilities. Retailers will need to expedite investments in AI, IoT, AR, and CX solutions. Providing customized products and services and personalized customer care will be critical success factors. AI, IoT, and AR facilitate this strategy.

This study incorporates the breadth of analysis obtained from Frost & Sullivan research with a customer research to provide our clients with a holistic view of the investments and impact of digital solutions.The first part of this study covers the most recent research conducted by Frost & Sullivan’s Visionary Innovation Group and Customer Experience (CX) Practice. Here you will find the latest insights on the state of the industry, the impact of COVID-19, and predictions for digital retail solutions.The second part of this study covers a detailed survey conducted with end users in the retail industry by Frost & Sullivan’s digital transformation team. This section provides insight on customer perspectives, digital transformation trends, and investment plans.

KEY FEATURES

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) and telecommunications solutions around the globe, specifically: Enterprise Mobility Management, Digital Commerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Cloud Communications, Analytics, Digital Marketing Solutions, Customer Experience Management, Cyber Security, Artificial Intelligence (AI) and Machine Learning (ML), Internet of Things (IoT), Blockchain (DLT), and Enterprise Information Management.

Frost & Sullivan aims to:

Understand the IT-related challenges organizations face today
Monitor the status of digital transformation
Assess the current and future use of business communications technologies
Evaluate factors that drive investments in communications technologies
Gauge IT and communications trends
Appraise available IT budgets
Discover growth opportunities

RESEARCH BENEFITS

Identify key business objectives in this industry and industry challenges
Discover IT investment opportunities to address these objectives and challenges; find technologies that have been proven to reduce costs and generate revenue
Benchmark with competition and other industry leaders
Learn new ways to improve customer experience
Determine successful strategies to develop and retain a best-in-class workforce
Facilitate your digital transformation journey


  • Research Objectives and Methods
    • Customer Research Objectives
    • Research Methodology
    • Benefits of this Analysis for the Retail Industry
  • Strategic Imperatives
    • Digital Trends in the Retail Industry—Strategic Imperatives for Growth, Global, 2019 to 2021
  • Key Industry Trends and Market Predictions—Insights from Frost & Sullivan's Visionary Innovations Experts and Customer Experience Analysts
    • Digital Trends in the Retail Industry—Key Industry Trends, Global, 2019 to 2021
  • Growth Opportunities
    • New Age Retail—Overview
    • Digital Trends in the Retail Industry—Technology Watch, Global, 2020
    • Impact of Social Shopping
    • New Age Retail—Market Opportunity Index
    • New Age Retail—Innovation Attractiveness Index
    • Digital Trends in the Retail Industry—Key Predictions for 2020: New Age Retail
    • New Age Retail—Predictions and Impact
  • IT Decision Maker Customer Survey Results
    • Survey Methodology
    • Digital Trends in the Retail Industry—Respondent IT Decision Maker Profile, Global, 2019
    • Digital Trends in the Retail Industry—Respondent IT Decision Maker Profile, Retail, Global, 2019
  • Summary of Major Findings
  • Investing in Digital Transformation to Achieve Top Objectives
    • Digital Trends in the Retail Industry—Top Business Objectives, Global, 2019 to 2020
    • Digital Trends in the Retail Industry—Top Business Objectives by Region, Global, 2019 to 2020
    • Digital Trends in the Retail Industry—Top IT Challenges, Global, 2019 to 2021
    • Digital Trends in the Retail Industry—Top IT Drivers, Global, 2019 to 2021
    • Digital Trends in the Retail Industry—Top IT Drivers by CEO vs CIO/CTO, Global, 2019 to 2021
  • Digital Transformation Implementation Strategies
    • Digital Trends in the Retail Industry—Stage of Digital Transformation, Global, 2019
    • Digital Trends in the Retail Industry—Top Business Processes to be Impacted by Digital Transformation, Global, 2019
    • Digital Trends in the Retail Industry—How Retailers Measure their Digital Transformation Success, Global, 2019
  • IT Solutions—Investment Plans
    • Digital Trends in the Retail Industry—IT/Telecom Solutions Used Today, Global, 2019
    • Digital Trends in the Retail Industry—Planned Investments Among Users, Global, 2019 to 2021
    • Digital Trends in the Retail Industry—Planned Investments Among Non-Users, Global, 2019 to 2021
    • Digital Trends in the Retail Industry—Primary Purchasing Channels of IT/Telecom Products/Services, Global, 2019
    • Digital Trends in the Retail Industry—Top IT/Telecom Purchase Decision Making Factors, Global, 2019 to 2021
    • Digital Trends in the Retail Industry—Top Solutions at Risk of Being Replaced, Global, 2019
    • Digital Trends in the Retail Industry—Top Reasons for Solutions to be Replaced, Global, 2019
    • Digital Trends in the Retail Industry—Top Security Concerns Regarding IT, Global, 2019
  • Transformative Technologies—Usage and Investment Plans
    • Digital Trends in the Retail Industry—Transformative Technologies in Use Today, Global, 2019
    • Digital Trends in the Retail Industry—Investment Plans for Transformative Technologies Among Users, Global, 2019 to 2021
    • Digital Trends in the Retail Industry—Investment Plans for Transformative Technologies Among Non-Users, Global, 2019
    • Digital Trends in the Retail Industry—Digital Transformation Deployment Channel, Global, 2019
    • Digital Trends in the Retail Industry—Stage of Implementation, Global, 2019
    • Digital Trends in the Retail Industry—Competitive Advantage of Digital Transformation, Global, 2019
    • Digital Trends in the Retail Industry—Top Reasons for Investments in IoT, Global, 2019
    • Digital Trends in the Retail Industry—Top Concerns Regarding IoT, Global, 2019
    • Digital Trends in the Retail Industry—Top Reasons for Investments in AI, Global, 2019
    • Digital Trends in the Retail Industry—Top Concerns Regarding AI, Global, 2019
    • Digital Trends in the Retail Industry—Top Reasons for Investments in Blockchain, Global, 2019
    • Digital Trends in the Retail Industry—Top Concerns Regarding Blockchain, Global, 2019
  • Digital Transformation—IT Budgets and Plans for Investments
    • Digital Trends in the Retail Industry—Company Revenue Growth, Global, 2019
    • Digital Trends in the Retail Industry—IT/Telecom Budget, Global, 2019
    • Digital Trends in the Retail Industry—Company's Revenue Growth, Global, 2019
    • Digital Trends in the Retail Industry—Company's Global IT Budget Allocation, Global, 2019
  • The Last Word
    • The Last Word—Three Big Predictions
  • Appendix—Frost & Sullivan's Digital Transformation Framework
    • Frost & Sullivan Digital Transformation Framework
    • Digital Transformation Framework—Digital Ecosystem
    • Digital Transformation Framework—Business Functions
    • Digital Transformation Framework—Business Models

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