Analysis of the Contact Center Outsourcing Services Market in Latin America
The contact center outsourcing services market in Latin America (LATAM) experienced high growth in the offshore segment, whereas the domestic business was negatively affected by the regional economic crisis. While the United States consolidated as the main market for offshoring, the demand from Spain and for LATAM shore activities grew in 2015. Many service providers are diversifying their service portfolios, thus driving growth in alternative industry verticals and non-voice channels of contact. This study period is from 2014 to 2021.
Learn how to effectively navigate the market research process to help guide your organization on the journey to success.Download eBook