Automating the Cloud: How Management Platforms Will Change Managed Cloud Offers
As cloud solutions and technologies evolve, enterprises continue to show interest in how the cloud can help them achieve corporate goals. While the cloud promises previously unachievable results at attractive price points, complexity confounds resource-strapped IT departments, and often drives them to seek outside assistance in managing cloud services. A wide variety of providers have been all too happy to fill the gap, with everyone from traditional communications service providers, to managed hosting providers, to native cloud providers, stepping in with managed cloud offers that provide greater oversight and assistance in terms of operating the customer’s cloud service.
With providers hailing from such diverse backgrounds, managed cloud offers vary greatly from provider to provider and service to service. But, what comprises the core of a managed cloud offer? What components are common to all managed services; and what differences do individual providers present to differentiate themselves in the market?
Providers have come to a general consensus about what makes a cloud service “managed.” Most agree that providers bear the full responsibility for meeting performance metrics, and take proactive steps to ensure that metrics are met. But, as cloud services evolve, the means by which these are met can vary greatly from provider to provider.
About this report
In this study, Frost & Sullivan offers a definition of managed cloud services. We also examine managed cloud service evolution, with emphasis on how new cloud management platforms impact managed services. Finally, we review the offers of selected providers, comparing and contrasting their services, and determining what constitutes a strong managed cloud offer.
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