Key account managers (KAMs) are the new face of pharma sales. Whether meeting with hospital administrators, managed care operators, private payers or supporting regionally-based accounts, KAMs build relationships.
Based on a survey of 80 KAMs in the US, UK, France, Italy and Spain, Trends in Measuring and Rewarding KAM Team Performance provides a unique view of KAM teamwork situations, performance measurements, incentive schemes and the value of great KAM team autonomy in terms of time and revenue. Covering three key areas, the study also offers surprising insights into KAMs’ views on qualitative versus quantitative measures and how pharma can tweak the process to deliver higher performance.`
Measuring performance has always been critical to assessing the success of those relationships. And key to that process is discovering the value KAMs place on qualitative and quantitative measures and incentive schemes. What do they see as the most potent performance measures, particularly to internal stakeholders? And how can pharma not only make such measures effective and fair, but improve the whole performance review environment for KAMs? Trends in Measuring and Rewarding KAM Team Performance answers these questions and more.
Gain insight into how KAM teams are organised and how they engage with customers
Understand the value KAMs place on qualitative measures over quantitative measures
Learn about the design and impact of various incentive schemes
Determine how useful performance measurements are to internal stakeholders
Gain expert opinion on the survey results and analysis, and key takeaways and actions that demand consideration
Get Answers to Critical Questions
How do KAM strategies vary between the US and Europe?
What are the main factors used to reward KAMs and to what extent are these likely to drive performance higher in the future?
What impact do incentive schemes have on KAM behaviour?
What are the key methods used to gather information for internal and external measurements?
How do European and US KAM opinions vary on the usefulness of performance measures?
Where do European and US KAM opinions intersect?
Detailed charts, graphs and analysis of KAM customer engagement, team dynamics and autonomy between US and EU KAMs
Overview of performance measurements used to evaluate KAMs, including the top ten used in pre- and post-launch phases, their usefulness and frequency
Rationale behind using or eschewing incentive schemes
Insight into the ongoing debate over incentive scheme design and effectiveness
Key findings into the frequency and scope of incentive schemes
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