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NPS+ (US) [CLL]

NPS+ (US) [CLL]

Introduction

Why are some US CLL brands standing out more than others?

There are various options available to US oncologists and haematologists to treat chronic lymphocytic leukaemia (CLL). Clearly some of these options are achieving greater levels of loyalty and satisfaction than others – but why? What are the key factors driving physician choice and how does each of the leading brands compare to its competitors?

NPS+ CLL (US) gives a unique insight into the overall brand health of 6 leading treatments for CLL currently being used in North America. 100 oncologists and haematologists were surveyed on key issues including brand messaging, prescribing behaviour and satisfaction levels. The results provide valuable insight for brand marketers seeking new ways to stand out.

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Introduction

Reasons to Purchase

Top Takeaways

Honours even across all six brands. Only three brands score a positive NPS, with two leading by some margin. Which ones lead the pack, and what brand props up the table?

Loyalty is proving difficult to achieve. Loyalty scores of 4 or more are what brands are aiming for, but for CLL treatments, even the highest scores are not even close in this latest survey. Is clinical differentiation really that low?

Some dissatisfaction is apparent. Why are oncologists and haematologists unhappy with the numerous drugs on offer? Who stands to gain the most market share if Detractors could be converted to Promoters?

Marketing messaging could be the key. Which brands are associated with key issues such as safety, efficacy, convenient administration and cost effectiveness? Could more be done to promote key benefits?

In their own words. What do doctors say each brand means to them? For example, which brand is described as a ‘reliable player’ and which brand is a ‘tough drug with toxicity’?

Insight into 6 CLL Treatments

Arzerra (ofatumumab; Novartis)

Gazyva (obinutuzumab; Roche)

Imbruvica (ibrutinib; Pharmacyclics/Janssen Biotech)

Rituxan (rituximab; Roche)

Venclexta (venetoclax; AbbVie/Roche)

Zydelig (idelalisib; Gilead)

Explore Important Brand Loyalty Issues

NPS+ CLL (US) offers valuable insight into brand loyalty from the perspective of those currently prescribing treatments for CLL to patients. You’ll discover:

Exactly how satisfied the European market is.

How loyal doctors are to your brand.

How many other brands your Promoters recommend.

Which other brands your Promoters and Detractors recommend.

How much market share your brand has among Promoters and Detractors.

How much market share you stand to gain by converting Detractors into Promoters.

Which messages Promoters, Passives and Detractors associate with your brand.

Your brand DNA: what doctors really think of your brand—in their own words.

A Report Based on Expert Knowledge

We surveyed 100 oncologists and haematologists chosen from the largest community of validated physicians in the world. We conducted the survey between September 1-14, 2017.

What is Net Promoter® Score?

NPS is a customer loyalty metric developed by (and a registered trademark of) Fred Reichheld, Bain & Company, and Satmetrix. It was introduced by Reichheld in his 2003 Harvard Business Review article One Number You Need to Grow.

How does NPS work?

NPS measures overall brand satisfaction and loyalty by asking one simple question:""How likely are you to recommend this brand to a colleague?""

Responses - given on a scale of 0 (not at all likely) to 10 (extremely likely)—are used to classify respondents into 3 categories:

Detractors are those who answer 0 – 6.

Passives are those who answer 7 – 8.

Promoters are those who answer 9 - 10.

How is NPS calculated?

The percentage of detractors - the percentage of promoters = NPS.

For example, 25% Promoters, 55% Passives and 20% Detractors give you an NPS of +5
.
NPS can range from -100 (everybody is a Detractor) to +100 (everybody is a Promoter). The higher the score the healthier the brand.

What is FirstView NPS+?

NPS+ turns your Net Promoter Score into actionable information by answering key questions about brand loyalty.

Each NPS+ report examines doctors’ relationships with the brands used to treat a major disease area—measuring brand loyalty and showing you how it affects your market share. NPS+ also examines “brand DNA”, revealing in doctors’ own words what brands mean to them.

Instead of one simple metric, NPS+ gives you a detailed picture of brand health that highlights areas for improvement, and helps you see exactly what steps you need to take next.

About FirstWord

FirstWord is an innovative industry intelligence leader serving over 240,000 Pharma and MedTech professionals worldwide. FirstWord offers a range of products and services designed to help your company gain a competitive edge by making key business decisions with speed and confidence.

FirstWord Pharma PLUS is a personalised and comprehensive intelligence service delivering up-to-the-minute pharma news, insight, analysis and expert views of importance to your company’s success.

FirstWord Reports deliver timely, need-to-know intelligence about your products, your competitors and your markets. Covering biosimilars, market access, medical affairs, sales & marketing, technology and therapy areas, FirstWord Reports provide expert views and intelligence on the challenges facing pharma today.

FirstWord Reports deliver timely, need-to-know intelligence about your products, your competitors and your markets. Covering biosimilars, market access, medical affairs, sales & marketing, technology and therapy areas, FirstWord Reports provide expert views and intelligence on the challenges facing pharma today.


1. Chart 1: Net Promoter Score?
2. Chart 2: How loyal are doctors to my brand?
3. Chart 3: How satisfied is the market?
4. Chart 4: How many other brands are promoted by my Promoters?
5. Chart 5: Which other brand is most promoted by my Promoters?
6. Chart 6: Which other brands are promoted by my Detractors?
7. Chart 7: What is my brand's market share among Promoters and Detractors?
8. Chart 8: What brand messages are associated with Promoters, Passives and Detractors (by
9. brand)?
10. Chart 9: What does my brand represent to Promoters and Detractors (by brand)?
11. Appendix

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