Companies in this industry clean building interiors, windows, carpets, and upholstery. Major US companies include divisions of companies such as ABM Industries and ServiceMaster, as well as Coverall North America, Jani-King, and Stanley Steemer; major companies based outside the US include divisions of Aeon Delight (Japan), CNS Consorzio Nazionale Servizi (Italy), ISS World Services (Denmark), and Wisag (Germany).
Commercial real estate occupancy drives demand for cleaning services. The profitability of individual companies depends on good marketing. Large companies have an advantage in serving customers with multiple locations. Small companies can compete effectively in local markets, especially for small business and residential customers. The US janitorial services industry is fragmented: the 50 largest companies generate about 30% of revenue. The US carpet cleaning industry also is fragmented; the 50 largest companies account for about 25% of revenue. About 75% of janitorial companies have fewer than 10 employees; nearly 90% of companies that clean carpet and upholstery have fewer than 10 employees.
PRODUCTS, OPERATIONS & TECHNOLOGY
Janitorial services account for about 90% of industry revenue. Janitorial work includes general services, such as cleaning, trash pickup, and sanitizing, and the specialty services of damage restoration, floor polishing, and window washing. Operations consist of crews cleaning commercial and industrial facilities (about 80% of sales) and residential buildings (10%) by hand or with the help of basic equipment like floor polishers.