Companies in this industry operate short-term lodging facilities, including hotels, motels, and resort hotels. Major companies include Choice Hotels, Hilton, Hyatt, Marriott, and Wyndham (all based in the US), as well as Accor (France), InterContinental Hotels Group (UK), Jin Jiang Hotels (China), NH Hotel Group (Spain), and Whitbread (UK).
Hotels, motels, and resorts are benefiting from global increases in tourist travel, but the incursion of short-term rental services such as Airbnb is disrupting the industry in markets around the world. Online travel agencies like Expedia have also influenced the competitive dynamic of the US industry by siphoning off revenue in the form of commissions that hotels must pay on each booking. Both of these trends disproportionately affect large hotel chains, which are fighting for stricter regulation of private rentals while negotiating more favorable contracts with third-party booking websites.
PRODUCTS, OPERATIONS & TECHNOLOGY
Major industry product lines are room fees (about 75% of industry revenue) and sales of food and beverages.