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Consumer Services

Consumer Services

Brief Excerpt from Industry Overview Chapter:

Companies in this industry repair machinery, equipment and other products for customers and provide personal and laundry services to customers. Major US service companies include Cintas, Jiffy Lube, Regis, Safelite, Service Corporation International, and Weight Watchers; leading companies outside of the US are Frisör Klier (Germany), Funespaña (Spain), and Indigo (formerly Vinci Park, France).

COMPETITIVE LANDSCAPE

Consumer income and demographics drive demand in the industry. The profitability of individual companies depends on favorable store location, customer service, and efficient operations. Large companies have economies of scale in purchasing and access to large groups of customers. Small companies can compete through convenient location and providing specialized services.

PRODUCTS, OPERATIONS & TECHNOLOGY

Major services are car repair and maintenance (about 40% of industry revenue), hair care (about 20%), commercial and industrial machinery and equipment repair (about 15%), and dry cleaning and laundry services (about 10%). Other services include death care, car washes, appliance repair, parking services, weight loss services, pet care (except veterinary), electronic equipment repair, and dating services.


Industry Overview
Quarterly Industry Update
Business Challenges
Business Trends
Industry Opportunities
Call Preparation Questions
Financial Information
Industry Forecast
Web Links and Acronyms

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