Companies in this industry repair machinery, equipment and other products for customers and provide personal and laundry services to customers. Major US service companies include Cintas, Jiffy Lube, Regis, Safelite, Service Corporation International, and Weight Watchers; leading companies outside of the US are Bubbles Car Wash (Canada), Frisör Klier (Germany), Funespaña (Spain), and Indigo (formerly Vinci Park, France).
Worldwide, consumer services companies are looking toward emerging markets for growth. Markets with growing middle classes such as China, Brazil, and India are considered good places for investment. Countries with aging populations, such as Japan, present opportunities for consumer services providers that cater to the elderly.
The US consumer services industry includes about 440,000 establishments (single-location companies and units of multi-location companies) with combined annual revenue of about $360 billion.
Consumer income and demographics drive demand in the industry. The profitability of individual companies depends on favorable store location, customer service, and efficient operations. Large companies have economies of scale in purchasing and access to large groups of customers. Small companies can compete through convenient location and providing specialized services.
The US industry's repair and maintenance segment is highly fragmented: the 50 largest companies generate about 10% of the revenue. The personal and laundry services segment is fragmented: the 50 largest companies generate about 25% of the revenue.
Mobile technology and the rise of on-demand service providers are disrupting the consumers services industry. By connecting consumers to independent contractors via smartphones...