Companies in this industry are primarily engaged in providing automotive body, paint, interior, and glass repair and replacement services for passenger cars and light trucks. Major companies include Maaco, Pittsburgh Glass Works, Safelite Group (a subsidiary of Belron SA), and Service King Paint & Body (all based in the US), as well as Carglass and Belron (both in Europe).
Demand depends the number of cars on the road and on miles driven. Severe weather events such as hail storms and flooding, may trigger localized spikes in demand for auto body and glass repair, as well as paint services. The profitability of individual companies depends on convenient locations and effective marketing. Large companies can maximize use of expensive equipment, such as state-of-the-art paint booths, and have advantages in purchasing, distribution, and marketing. Small companies can compete effectively by providing superior customer service or offering specialized services. The US industry is highly fragmented: the 50 largest companies generate less than 15% of revenue.
PRODUCTS, OPERATIONS & TECHNOLOGY
Major services include auto body repair (55%), painting services (20%), and glass repair and replacement (10%) for cars and light trucks. Other services include upholstery repair and interior customization for the physically disabled or other customers with special requirements.