Services management and the growing number of Asian travellers: what needs re-thinking?
In December 2014, The Institute for Tourism Studies in Macau SAR China, hosted an international conference on ‘Managing and Delivering Services in the Asian Century’. The event brought together academics and practitioners to explore the challenges and opportunities arising from the growth of outbound Asian travel. This ebook builds on some of the outcomes of the conference.
- A model for managing service encounters for neo-luxury consumers,Attention, emotion and hedonic service experiences: managing and delivering services in the Asian century,Conceptualising the impact of culture and language upon hospitality service management,Editorial,Emerging challenges for branded budget hotels in India: thematic analysis of managers’ perceptions and customer expectations,Reflections on the theme issue outcomes,Services management and the growing number of Asian travelers - what needs re-thinking?,US and Chinese perceptions of simulated US courtesy,What needs re-thinking in services management in the dawning age of Asian travelers?,Work attitudes of Generation Y in Macau’s hotel industry: management’s perspective