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Selected papers from the 19th ICIT conference Nairobi, Kenya

Selected papers from the 19th ICIT conference Nairobi, Kenya

The chapters published in this eBook report, for the most part, the use of a range of quality management tools and techniques within an African context. Such tools and techniques include, TQM, Lean Six Sigma, ISO 9001 and Excellence Models. The research covers both the private and public sectors of industry including education, manufacturing, retail, printing, construction and finance.


Achieving quality in printing: some determining factors in the printing industry in Ghana,An analysis of Total Quality Management (TQM) practices in Zambian secondary schools: a survey of Lusaka district,An evaluation of the quality of management information systems used by SACCOs in Kenya,Editorial – 19th International Conference on ISO and TQM (ICIT),Head-teachers' motivational practices in public secondary schools in Kenya,ISO 9001: 2008 implementation and impact on the University of Nairobi: a case study,Lean Six Sigma implementation in east Africa: findings from a pilot study,Making sense of opportunities in building material production,Mystery shoppers: an evaluation of their use in monitoring performance,Strategic alliances on performance of retail firms in Nairobi County, Kenya,The impact of ISO 9001 implementation on organizational performance in Kenya,The implementation of Lean Six Sigma concept at National Bank of Kenya-Operation Division,TQM implementation through ISO 9001: findings from Chinese construction firms in Nigeria,Travel agencies’ perception of ISO 9001 certification

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