Selected papers from the 18th International Conference on ISO & TQM and the 17th Toulon-Verona Conference
This eBook is split into two sections. The first section contains selected papers from the 18th International Conference on ISO & TQM. The three chapters in this section are ""Uni-economics: impact of sunspot on quality, productivity & business growth"", ""Applicability of SIRIM Green 5-S Model for productivity & business growth in Malaysia"" and ""Inbound event tourism attendees: a group qualities-values approach at destination"".
The second part of the eBook contains selected papers from the 17th Toulon-Verona Conference. The chapters included are ""The drug logistics process: an innovative experience"", ""Performance journey mapping: a service performance assessment framework"", ""Service-based vs. goods-based positioning of the product concept: effects on customer perceived value"" and ""Green supply chain management: practices and tools for logistics competitiveness and sustainability. The DHL case study""."
Learn how to effectively navigate the market research process to help guide your organization on the journey to success.Download eBook