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Selected papers from the 18th International Conference on ISO & TQM and the 17th Toulon-Verona Conference

Selected papers from the 18th International Conference on ISO & TQM and the 17th Toulon-Verona Conference

This eBook is split into two sections. The first section contains selected papers from the 18th International Conference on ISO & TQM. The three chapters in this section are ""Uni-economics: impact of sunspot on quality, productivity & business growth"", ""Applicability of SIRIM Green 5-S Model for productivity & business growth in Malaysia"" and ""Inbound event tourism attendees: a group qualities-values approach at destination"".

The second part of the eBook contains selected papers from the 17th Toulon-Verona Conference. The chapters included are ""The drug logistics process: an innovative experience"", ""Performance journey mapping: a service performance assessment framework"", ""Service-based vs. goods-based positioning of the product concept: effects on customer perceived value"" and ""Green supply chain management: practices and tools for logistics competitiveness and sustainability. The DHL case study""."


Applicability of SIRIM Green 5-S Model for productivity & business growth in Malaysia,Green supply chain management: practices and tools for logistics competitiveness and sustainability. The DHL case study.,Guest Editor Introduction,Inbound event tourism attendees: a group qualities-values approach at destination,Performance journey mapping: a service performance assessment framework,Section Header,Service-based vs. goods-based positioning of the product concept: effects on customer perceived value,The drug logistics process: an innovative experience,Uni-economics: impact of sunspot on quality, productivity & business growth

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