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New Product Development and Innovation in Financial Services

New Product Development and Innovation in Financial Services

This e-book presents the latest research on new service development and innovations in financial services.


Challenges and opportunities for innovation in financial services,Financial institutions using social media – do consumers perceive value?,Mobile claim management adoption in emerging insurance markets: an exploratory study in Thailand,Patterns of new service development processes in banking,Stakeholders’ expectations of mobile payment in retail: lessons from Sweden,The impact of communication channels on mobile banking adoption

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