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Managing service innovation and quality: A service ecosystem perspective

Managing service innovation and quality: A service ecosystem perspective

This eBook attempts to advance knowledge in the field of service ecosystems by better analysing their key features and the way actors interact to co-create value according to their institutional arrangements. The original call for papers invited new research initiatives on this topic, including the social, economic, and technology perspectives on services and value creation.


Considering pollution in the Higher Education (HE) service ecosystem: the role of students' evaluation surveys,Cultural and ethical obstacles on the road to sustainable development in the globalization era ,Dream or Reality? A Recipe for Sustainable and Innovative Health Care Ecosystems,Evaluating the outcomes of service ecosystems: the interplay between ecosystem well-being and customer well-being,Introduction to the Special Issue on Managing service innovation and quality: A service ecosystem perspective ,Service Ecosystems, Markets, and Business Networks – what is the difference? A horizontal literature review ,STRUGGLING WITH AGENCY PROBLEMS IN OPEN INNOVATION ECOSYSTEM: CORPORATE POLICIES IN INNOVATION HUB,The rise of p2p ecosystem: a service logics amplifier for value co-creation,The role of loyalty programs in Healthcare Service Ecosystems,The role of technology and institutions in Tourism Service Ecosystems: Findings from a case study,The viable system perspective of actors in eco-systems

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