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9th Canadian Quality Congress

9th Canadian Quality Congress

This eBook of Business Process Management Journal contains selected papers that were presented at the 9th Canadian Quality Congress held at the University of Toronto, in Toronto, Ontario, Canada, September 7-8, 2017. The theme of the congress was: Quality and Innovation in the 21st Century: Challenges and Opportunities.


Developing an integrated quality network for Lean operations systems,Excellence models as complex management systems: an examination of the Shingo operational excellence model,Linking Strategic Management Accounting and Quality Management Systems,Organizational citizenship behavior in relation to employees’ intention to stay in Indian Organizations,Picking Low Hanging Fruit? Synergies Between Strategic Quality Management and Corporate Social Responsibility,Quality Assessment Methods for Index of Community Sustainability,Selected papers from 9th Canadian Quality Congress,Sustainable Improvement in Education,Using design thinking to support value-based leadership for sustainable quality development

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