20th Excellence in Services Conference 2017

20th Excellence in Services Conference 2017

Founded by the University of Toulon and University of Verona in 1998, “Excellence in Services” is the 20th Conference in the series.

20th Excellence In Services International Conference (EISIC) (formerly Toulon-Verona Conference),A review of the Toulon-Verona Conference Excellence in Services best papers 2008-2016: research topics and methodologies ,Accommodation prices on Airbnb: effects of host experience and market demand,Active seniors perceived value within digital museum transformation,Carpooling: travelers’ perceptions from a big data analysis ,Exploring city image: residents’ versus tourists’ perceptions,Insights on the adoption of social media marketing in B2B services,Interplaying ecosystems: a mega-level analysis of education and labour ecosystems,Managing CSR Communication: A study of legitimacy-seeking strategies adopted by service and product companies,The effects of students - university identification on student’s extra role behaviours and turnover intention.,The Role Of Customer Experience Touchpoints In Driving Loyalty Intentions In Services,The strategic priorities in the materiality matrix of the banking enterprise

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