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Global Unified Communication and Collaboration (UCC) Market with Focus on UCaaS: Size, Trends & Forecasts (2019-2023)

Global Unified Communication and Collaboration (UCC) Market with Focus on UCaaS: Size, Trends & Forecasts (2019-2023)

Scope of the Report

The report entitled “Global Unified Communication and Collaboration (UCC) Market with Focus on UCaaS: Size, Trends & Forecasts (2019-2023)”, provides analysis of the global UCC market, with detailed analysis of market size and growth, and segmentation of the industry. The analysis includes the market by value, by application and by segmentation. Presence of UCaaS in North America region is also provided.

Moreover, the report also assesses the key opportunities in the market and outlines the factors that are and will be driving the growth of the industry. Growth of the overall global UCC market has also been forecasted for the years 2019-2023, taking into consideration the previous growth patterns, the growth drivers and the current and future trends.

8x8, Avaya, NEC Corporation and NICE inContact are some of the key players operating in the global UCC market, whose company profiling has been done in the report. In this segment of the report, business overview, financial overview and business strategies of the companies are provided.

Company Coverage

8x8
Avaya
NEC Corporation
NICE inContact  

Executive Summary

UCC or unified communication and collaboration is the service which delivers multiple communication methods. Such as Business phone system, Voicemail, Instant message, Chat, Fax, Conference call bridge, Video conferencing, IVR and more. Unified communication and collaboration is also capable of integrating e-mail, web applications, social media, and business tools on cloud.

UCC is composed of many benefits such as improved work quality, faster services, enhanced employee flexibility, reduced expenditure, etc. On the basis of services, UCC is categorized into three services: UCaaS, CCaaS, and CPaaS. Unified Communications as a Service (UCaaS) is responsible for cloud based delivery of voice chats, emails, chats, etc. It can be either subscribed or free. Whereas, Contact Center as a Service (CCaaS) offer customer service solutions and Communications Platform as a Service (CPaaS) provide API’s and software tools for developers to add real-time cloud.

Few of the top UCC system are cloud based UC, video UC, webRTC, mobile UC, lync, etc. Some major advantages of applying UCC for communication system are greater flexibility, tech-savvy, beneficial for remote or working from home employees and easy for new trainees.

The global UCC market with focus on UCaaS is expected to increase at high growth rates during the forecasted period (2019-2023). The global UCC market with focus on UCaaS is supported by various growth drivers, such as growth in enterprise customers, growing penetration of smartphones and large scale investment, favorable changes to accounting standards, etc. Yet, the market faces certain challenges, such as, hyper converged network, high competition, etc. Few new market trends are also provided such as, tight integration between CCaaS and CRM , new product launch, etc.


1. Executive Summary
2. Introduction
2.1 Unified Communication and Collaboration (UCC): An Overview
2.1.1 Unified Communication and Collaboration (UCC): Meaning
Table 1: Benefits of Applying UCC
2.1.2 UCC by Services
Table 2: Difference Between Ucaas, CCaaS, and CPaaS
2.1.3 Popular Unified Communication Systems
Table 3: Popular Unified Communication Systems
2.1.4 Major Advantages of UCC
2.2 Contact Center as a Service (CCaaS): An Overview
2.2.1 CCaaS: Definition
Table 4: Features of CCaaS
2.2.2 Benefits of CCaaS Application
Table 5: Benefits of CCaaS Application
3. Global Market Analysis
3.1 Global UCC Market: An Analysis
3.1.1 Global UCC Market by Value
Table 6: Global UCC Market by Value; 2018-2023 (US$ Billion)
3.2 Global UCC Market: Application Analysis
3.2.1 Global UCC Market by Application (IT & Telecom, BFSI, Public Sector, Retail and Others)
Table 7: Global UCC Market by Application (IT & Telecom, BFSI, Public Sector, Retail and Others); 2018 (Percentage,%)
3.2.2 Global UCC IT & Telecom Market by Value
Table 8: Global UCC IT & Telecom Market by Value; 2018-2023 (US$ Billion)
3.2.3 Global UCC BFSI Market by Value
Table 9: Global UCC BFSI Market by Value; 2018-2023 (US$ Billion)
3.2.4 Global UCC Public Sector Market by Value
Table 10: Global UCC Public Sector Market by Value; 2018-2023 (US$ Billion)
3.2.5 Global UCC Retail Market by Value
Table 11: Global UCC Retail Market by Value; 2018-2023 (US$ Billion)
3.2.6 Global UCC Others Market by Value
Table 12: Global UCC Others Market by Value; 2018-2023 (US$ Billion)
3.3 Global UCC Market: Segment Analysis
3.3.1 Global UCC Market by Segment (CCaaS, CPaaS & UCaaS)
Table 13: Global UCC Market by Segment (CCaaS, CPaaS & UCaaS); 2018 (Percentage, %)
3.3.2 Global CCaaS Market by Value
Table 14: Global CCaaS Market by Value; 2018-2023 (US$ Billion)
3.3.3 Global CPaaS Market by Value
Table 15: Global CPaaS Market by Value; 2018-2023 (US$ Billion)
3.3.4 Global UCaaS Market by Value
Table 16: Global UCaaS Market by Value; 2018-2023 (US$ Billion)
3.3.5 Global Hosted IP Telephony and UCaaS Market by Value
Table 17: Global Hosted IP Telephony and UCaaS Market by Value; 2016-2018 (US$ Billion)
Table 18: Global Hosted IP Telephony and UCaaS Market by Value; 2019-2023 (US$ Billion)
3.3.6 Global Hosted IP Telephony and UCaaS Market by Installed Users
Table 19: Global Hosted IP Telephony and UCaaS Market by Installed Users; 2016-2018 (Million)
Table 20: Global Hosted IP Telephony and UCaaS Market by Installed Users; 2019-2023 (Million)
3.3.7 Global UCaaS Market by User Penetration
Table 21: Global UCaaS Market by User Penetration; 2015-2018 (Percentage, %)
Table 22: Global UCaaS Market by User Penetration; 2019-2023 (Percentage, %)
3.4 North America UCaaS Market: An Analysis
3.4.1 North America UCaaS Market by User Penetration
Table 23: North America UCaaS Market by User Penetration; 2015-2018 (Percentage, %)
Table 24: North America UCaaS Market by User Penetration; 2019-2023 (Percentage, %)
3.4.2 North America SMB UCaaS Market by User Penetration
Table 25: North America SMB UCaaS Market by User Penetration; 2015-2018 (Percentage, %)
Table 26: North America SMB UCaaS Market by User Penetration; 2019-2023 (Percentage, %)
3.4.3 North America Mid Enterprise UCaaS Market by User Penetration
Table 27: North America Mid Enterprise UCaaS Market by User Penetration; 2015-2018 (Percentage, %)
Table 28: North America Mid Enterprise UCaaS Market by User Penetration; 2019-2023 (Percentage, %)
4. Market Dynamics
4.1 Growth Drivers
4.1.1 Growth in Enterprise Customers
Table 29: Key Metrics Across UCaaS Customer Segments
4.1.2 Applied in Various Fields
Table 30: UCC Application Fields
4.1.3 Favorable Changes to Accounting Standards
Table 31: Changes to Accounting Standards
4.1.4 Growing Penetration of Smartphones and Large-Scale Investments
Table 32: Number of Smartphone Users Worldwide; 2014-2016 (Billion)
4.1.5 Reasons for Growth of the Market
Table 33: Major Reasons for Growth of the UCC Market
4.1.6 Increasing 4G connectivity
Table 34: Number of 4G Mobile Subscribers Worldwide
4.2 Challenges
4.2.1 High Competition
4.2.2 Hyper-converged Networks
4.3 Trends
4.3.1 New Product Launch
Table 35: X Series Offerings on Cloud
4.3.2 Indirect Sales Channel And Go-to-market Partnerships
Table 36: Five9 Sales Channel And Go-to-market Partnerships
4.3.3 Tight Integration Between CCaaS and CRM
Table 37: CCaaS and CRM Connection
4.3.4 Key Findings Influencing The Planning And Deployment Of Contact Center Infrastructure
4.3.5 Multiple Acquisitions in CCaaS Services
Table 38: Major Acquisitions within UCC Industry
4.3.6 Themes Shaping UCC Industry
Table 39: Upcoming Themes in UCC Industry
5. Competitive Landscape
5.1 Global UCC Market: Competitive Landscape
5.1.1 Global CCaaS Market Player by Share
Table 40: Global CCaaS Market Player by Share; 2017 (Percentage, %)
5.1.2 Global CPaaS Market Player by Share
Table 41: Global CPaaS Market Player by Share; 2017 (Percentage, %)
5.1.3 Global UCC Market Segmentation and Vendor Landscape
Table 42: Global UCC Market Segmentation and Vendor Landscape
5.2 North America UCC Market: Competitive Landscape
5.2.1 North America UCaaS Market Player by Share
Table 43: North America UCaaS Market Player by Share; 2017 (Percentage, %)
6. Company Profiling
6.1 8X8
6.1.1 Business Overview
6.1.2 Financial Overview
Table 44: 8x8 Revenue; 2014-2018 (US$ Million)
Table 45: 8x8 Revenue by Segment; 2018 (Percentage, %)
Table 46: 8x8 Revenue by Region; 2018 (Percentage, %)
6.1.3 Business Strategy
6.2 NEC Corporation
6.2.1 Business Overview
6.2.2 Financial Overview
Table 47: NEC Corporation Revenue; 2016-2018 (US$ Thousand)
Table 48: NEC Corporation Revenue by Segment; 2018 (Percentage, %
6.2.3 Business Strategy
6.3 Avaya
6.3.1 Business Overview
6.3.2 Financial Overview
Table 49: Avaya Revenue; 2014-2017 (US$ Million)
6.3.3 Business Strategy
6.4 NICE inContact
6.4.1 Business Overview
6.4.2 Financial Overview
Table 50: NICE inContact Total Revenue; 2013-2017 (US$ Million)
Table 51: NICE inContact Total Revenue by Segment; 2017 (Percentage, %)
Table 52: NICE inContact Total Revenue by Region; 2017 (Percentage, %)
6.4.3 Business Strategy

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