Global Team Collaboration Market: Size and Forecasts with Impact Analysis of Covid-19 (2020-2024)

Global Team Collaboration Market: Size and Forecasts with Impact Analysis of Covid-19 (2020-2024)

Scope of the Report

The report titled entitled “Global Team Collaboration Market: Size and Forecasts with Impact Analysis of Covid-19 (2020-2024)” provides detailed analysis of market size in terms of value, segment and user penetration followed by detailed analysis of the impact of Covid-19.

Moreover, the report also assesses the key opportunities in the market and outlines the factors that are and will be driving the growth of the industry. Growth of the overall global team collaboration market has also been forecastedfor the years 2020-2024, taking into consideration the previous growth patterns, the growth drivers and the current and future trends.

8x8 Inc., Avaya, NEC Corporation and NICE in Contact are some of the key players operating in the global team collaboration market, whose company profiling has been done in the report. In this segment of the report, business overview, financial overview and business strategies of the companies are provided.

Company Coverage

8x8 Inc.
Avaya
NEC Corporation
NICE inContact

Regional Coverage

North America (the US)

Executive Summary

UCC or unified communication and collaboration is the service which delivers multiple communication methods. Such as Business phone system, Voicemail, Instant message, Chat, Fax, Conference call bridge, Video conferencing, IVR and more. Unified communication and collaboration is also capable of integrating e-mail, web applications, social media, and business tools on cloud. Seamless connection of global business locations alongside enabling effective team-collaboration are crucial benefits of UCC tools for organizations. For this reason, UCC is the backbone of team collaboration.

UCC is composed of many benefits such as improved work quality, faster services, enhanced employee flexibility, reduced expenditure, etc. On the basis of services, UCC is categorized into three services: UCaaS, CCaaS, and CPaaS. Unified Communications as a Service (UCaaS) is responsible for cloud based delivery of voice chats, emails, chats, etc. It can be either subscribed or free. Whereas, Contact Center as a Service (CCaaS) offer customer service solutions and Communications Platform as a Service (CPaaS) provide API’s and software tools for developers to add real-time cloud.

Few of the top UCC system are cloud based UC, video UC, webRTC, mobile UC, lync, etc. Some major advantages of applying UCC for communication system are greater flexibility, tech-savvy, beneficial for remote or working from home employees and easy for new trainees.

The global team collaboration market is expected to increase at high growth rates during the forecasted period (2020-2024). The market is supported by various growth drivers, such as growth in enterprise customers, growing penetration of smartphones and large scale investment, favorable changes to accounting standards, etc. Yet, the market faces certain challenges, such as, hyper converged network, high competition, etc. Few new market trends are also provided such as, tight integration between CCaaS and CRM , new product launch, etc.

Covid-19 is acting as a tailwind for the industry. The surging trend of remote working due to stay at home orders is catalyzing the growth of the team collaboration market. The market is witnessing spike in usage of various UCC tools. Slack, Zoom and Microsoft Teams are becoming all the more important for enterprises for achieving effective communication and collaboration.


1. Executive Summary
2. Introduction
2.1 Team Collaboration An Overview
2.1.1 Importance of Unified Communication and Collaboration (UCC) in Team Collaboration
Table 1: Benefits of Applying UCC
2.1.2 UCC by Services
Table 2: Difference Between Ucaas, CCaaS, and CPaaS
2.1.3 Popular Unified Communication Systems
Table 3: Popular Unified Communication Systems
2.1.4 Major Advantages of UCC
2.2 Contact Center as a Service (CCaaS): An Overview
2.2.1 CCaaS: Definition
Table 4: Features of CCaaS
2.2.2 Benefits of CCaaS Application
Table 5: Benefits of CCaaS Application
3. Global Market Analysis
3.1 Global Team Collaboration Market: An Analysis
3.1.1 Global Team Collaboration Market by Value
Table 6: Global Team Collaboration Market by Value; 2018-2019 (US$ Billion)
Table 7: Global Team Collaboration Market by Value; 2020-2024 (US$ Billion)
3.2 Global Team Collaboration Market: Application Analysis
3.2.1 Global Team Collaboration Market by Application (IT & Telecom, BFSI, Public Sector, Retail and Others)
Table 8: Global Team Collaboration Market by Application; 2019 (Percentage,%)
3.2.2 Global Team Collaboration IT & Telecom Market by Value
Table 9: Global Team Collaboration IT & Telecom Market by Value; 2018-2019 (US$ Billion)
Table 10: Global Team Collaboration IT & Telecom Market by Value; 2020-2014 (US$ Billion)
3.2.3 Global Team Collaboration BFSI Market by Value
Table 11: Global Team Collaboration BFSI Market by Value; 2018-2019 (US$ Billion)
Table 12: Global Team Collaboration BFSI Market by Value; 2020-2024 (US$ Billion)
3.2.4 Global Team Collaboration Public Sector Market by Value
Table 13: Global Team Collaboration Public Sector Market by Value; 2018-2019 (US$ Billion)
Table 14: Global Team Collaboration Public Sector Market by Value; 2020-2024 (US$ Billion)
3.2.5 Global Team Collaboration Retail Market by Value
Table 15: Global Team Collaboration Retail Market by Value; 2018-2019 (US$ Billion)
Table 16: Global Team Collaboration Retail Market by Value; 2020-2024 (US$ Billion)
3.2.6 Global Team Collaboration Others Market by Value
Table 17: Global Team Collaboration Others Market by Value; 2018-2019 (US$ Billion)
Table 18: Global Team Collaboration Others Market by Value; 2018-2019 (US$ Billion)
3.3 Global Team Collaboration Market: Type of Service Analysis
3.3.1 Global Team Collaboration Market by Type of Service (CCaaS, CPaaS and UCaaS)
Table 19: Global Team Collaboration Market by Type of Service; 2019 (Percentage, %)
3.3.2 Global CCaaS Market by Value
Table 20: Global CCaaS Market by Value; 2018-2019 (US$ Billion)
Table 21: Global CCaaS Market by Value; 2020-2024 (US$ Billion)
3.3.3 Global CPaaS Market by Value
Table 22: Global CPaaS Market by Value; 2018-2019 (US$ Billion)
Table 23: Global CPaaS Market by Value; 2020-2024 (US$ Billion)
3.3.4 Global UCaaS Market by Value
Table 24: Global UCaaS Market by Value; 2018-2019 (US$ Billion)
Table 25: Global UCaaS Market by Value; 2020-2024 (US$ Billion)
3.3.5 Global UCaaS Market by User Penetration
Table 26: Global UCaaS Market by User Penetration; 2015-2019 (Percentage, %)
Table 27: Global UCaaS Market by User Penetration; 2020-2024 (Percentage, %)
3.4 North America Team Collaboration Market: An Analysis
3.4.1 North America UCaaS Market by User Penetration
Table 28: North America UCaaS Market by User Penetration; 2015-2019 (Percentage, %)
Table 29: North America UCaaS Market by User Penetration; 2020-2024 (Percentage, %)
3.4.2 North America SMB UCaaS Market by User Penetration
Table 30: North America SMB UCaaS Market by User Penetration; 2015-2019 (Percentage, %)
Table 31: North America SMB UCaaS Market by User Penetration; 2020-2024 (Percentage, %)
3.4.3 North America Mid Enterprise UCaaS Market by User Penetration
Table 32: North America Mid Enterprise UCaaS Market by User Penetration; 2015-2019 (Percentage, %)
Table 33: North America Mid Enterprise UCaaS Market by User Penetration; 2020-2024 (Percentage, %)
3.4.4 The US Team Collaboration Market by Average Subscription Revenue
Table 34: The US Team Collaboration Market by Average Subscription Revenue
4. Impact of Covid-19
4.1 Impact on Global Team Collaboration Market
4.1.1 Remote Working hiking use of Team Collaboration Tools
Table 35: Percentage of Workforce Adopting Remote Work Permanently post Covid-19; 2020
4.1.2 Surging Demand for Video Conferencing Solutions
Table 36: Growth in Downloads of Video Conferencing Apps (Times More Downloads); 2019-2020
4.2 Impact on Industry Players to Covid-19
5. Market Dynamics
5.1 Growth Drivers
5.1.1 Growth in Enterprise Customers
Table 37: Key Metrics Across UCaaS Customer Segments
5.1.2 Applied in Various Fields
Table 38: UCC Application Fields
5.1.3 Favorable Changes to Accounting Standards
Table 39: Changes to Accounting Standards
5.1.4 Growing Penetration of Smartphones and Large-Scale Investments
Table 40: Number of Smartphone Users Worldwide; 2014-2016 (Billion)
5.1.5 Reasons for Growth of the Market
Table 41: Major Reasons for Growth of the UCC Market
5.1.6 Increasing 4G connectivity
Table 42: Number of 4G Mobile Subscribers Worldwide
5.2 Challenges
5.2.1 High Competition
5.2.2 Hyper-converged Networks
5.3 Market Trends
5.3.1 New Product Launch
Table 43: X Series Offerings on Cloud
5.3.2 Indirect Sales Channel And Go-to-market Partnerships
7Table 44: Five9 Sales Channel And Go-to-market Partnerships
5.3.3 Tight Integration Between CCaaS and CRM
Table 45: CCaaS and CRM Connection
5.3.4 Key Findings Influencing The Planning And Deployment Of Contact Center Infrastructure
5.3.5 Multiple Acquisitions in CCaaS Services
Table 46: Major Acquisitions within UCC Industry
5.3.6 Themes Shaping UCC Industry
Table 47: Upcoming Themes in UCC Industry
6. Competitive Landscape
6.1 Global Team Collaboration Market: Competitive Landscape
6.1.1 Global UCC Market Segmentation and Vendor Landscape
Table 48: Global UCC Market Segmentation and Vendor Landscape
6.1.2 Global Video Conferencing Market Players by Share
Table 49: Global Video Conferencing Market Players by Share; 2018 (Percentage, %)
6.1.3 Global Team Collaboration Market by Potential Consolidators
Table 50: Global UCC Market by Potential Consolidators
7. Company Profiles
7.1 8x8 Inc.
7.1.1 Business Overview
7.1.2 Financial Overview
Table 51: 8x8 Revenue; 2015-2019 (US$ Million)
Table 52: 8x8 Revenue by Segment; 2019 (Percentage, %)
Table 53: 8x8 Revenue by Region; 2019 (Percentage, %)
7.1.3 Business Strategy
7.2 NEC Corporation
7.2.1 Business Overview
7.2.2 Financial Overview
Table 54: NEC Corporation Revenue; 2016-2019 (US$ Thousand)
Table 55: NEC Corporation Revenue by Segment; 2019 (Percentage, %)
7.2.3 Business Strategy
7.3 Avaya
7.3.1 Business Overview
7.3.2 Financial Overview
Table 56: Avaya Revenue; 2017-2019 (US$ Billion)
Table 57: Avaya Revenue by Segment; 2019 (Percentage,%)
7.3.3 Business Strategy
7.4 NICE inContact
7.4.1 Business Overview
7.4.2 Financial Overview
Table 58: NICE inContact Total Revenue; 2015-2019 (US$ Million)
Table 59: NICE inContact Total Revenue by Segment; 2019 (Percentage, %)
Table 60: NICE inContact Total Revenue by Region; 2019 (Percentage, %)
7.4.3 Business Strategy

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