Increasing focus on augmenting customer experience in various industry verticals such as retail, public sector, banking, financial services, and insurance, (BFSI), and healthcare has potential for WebRTC applications. WebRTC offers short, efficient, and convenient customer interaction in real-time that improves customer experience at all customer interaction points. Along with this, internal communication within different verticals of an organization are upgrading their communication systems with advanced, real-time communication. They are shifting from telephone system to private branch exchange (PBX) to real-time communication. WebRTC supports audio and video calling services and real-time text messaging.
The revolution in the field of 4G and 5G network has increased the number of internet and social networking users worldwide. This, in turn, has increased traffic on web browser and several other online portals that are accessed through smartphones and tablets. According to Internet Live Stats, number of internet users increased by 7.9% in 2014 to reach 2.9 billion. According to the same source, active number of social media users crossed 2 billion in 2014. Thus, growing internet penetration and increasing social network users are expected to fuel the market growth in the near future.
This report segments the global web real-time communication (WebRTC) solutions market on the basis of type, deployment, application, vertical and region. On the basis of type, the global WebRTC solutions market is segmented into Service (Consulting Service, Implementation Service, Integration Service and Maintenance Service) and Solution. On the basis of Deployment, the market is segmented into Hybrid Cloud, Private Cloud and Public Cloud. On the basis of Application, the market is segmented into Gaming, Social Networking, Video Conferencing, Voice Calling and Others. On the basis of Vertical BFSI, Energy & Utility, Healthcare Sector, IT & Telecom, Manufacturing Industry, Media & Entertainment, Public Sector, Retail and Transportation & Logistic Sector. On the basis of region, the market is segmented into North America, Latin America, Europe, Middle East & Africa (MEA) and Asia Pacific.
Key features of the study:
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