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Managed Services 2015

Managed Services 2015

Businesses of all sizes – small, medium, enterprise – continue to push substantial portions of their business transactions to the wide area network, where IT infrastructure and transport can be managed by the service provider. 

Many businesses are willing to pay a premium for the availability, reliability, and performance of a managed solution. 

As network applications become integral to business operations, and as IT departments deal with limited resources, declining budgets, disparate networks and support systems, companies are increasingly turning to a Managed Services Provider for a solution. 

Accordingly, the Managed Services market continues to grow faster than the basic transport market.  This study provides a comprehensive analysis of the Global Managed Services market, covering every region -- North America, Europe, Mid-East, Africa, Asia-Pacific, Latin-America, and the Caribbean -- along with more detailed analyses of the US market. 

For each region the report provides details by marketplace segment: WAN, LAN, mobility, data center, and infrastructure.

 Forecasts for market subdivisions, including managed IP VPNs & IP endpoints, security services, WLANs, VoIP services, and hosting & storage are also provided. In addition to these quantitative elements, the report provides assessments of the technologies, services, demand drivers, and service providers across the marketplace.


1 EXECUTIVE SUMMARY
1.1 Managed Services Environment
1.2 Providers and Segments
1.3 Forecast Summary
1.4 Report Structure
2 BACKGROUND
2.1 Managed Services Definitions
2.2 Global and US Business Market
2.3 Managed Offerings
2.4 Managed Services Providers
3 MARKET SEGMENTS AND SERVICES
3.1 Managed Services Segments
3.2 Managed LAN Services
3.3 Managed WAN Services
3.3.1 Broadband Access
3.3.2 IP VPNs
3.3.3 Ethernet Services
3.3.4 VoIP Services
3.3.5 Dedicated IP
3.4 Mobility Management
3.4.1 Mobility Services
3.4.2 Managed Mobile Applications
3.5 Infrastructure Management
3.6 Data Center Management
4 DEMAND DRIVERS
4.1 Managed Services Demand Drivers
4.2 Employment Trends
4.3 Business Locations
4.4 Workforce Mobility
4.5 US Business Telecom Spending
4.6 Global Telecom Spending
4.7 Managed Services Industry Structure
5 TECHNOLOGY TRENDS
5.1 Market Segments
5.2 Segments Definitions
5.3 Vertical Markets
5.4 Network Architecture
5.5 Internet Services and Protocol
5.6 Ethernet Services
5.7 Fiber Technology
5.8 Mobility
6 MANAGED SERVICE PROVIDERS
6.1 Provider Segments
6.2 Telecom Carriers
6.3 Cable Operators
6.4 Equipment Vendors
6.5 System Integrators
7 REVENUE FORECASTS
7.1 Methodology
7.2 Forecast Summary
7.2.1 US Managed Services Forecast Summary
7.2.2 Global Managed Services Forecast Summary
7.3 US Managed Services
7.3.1 US Managed Services by Segment
7.3.2 US Managed LAN Services
7.3.3 US Managed WAN Services
7.3.4 US Mobility Management
7.3.5 US Infrastructure Management
7.3.6 US Managed Data Center Services
7.4 Global Managed Services
7.4.1 North America Managed Services
7.4.2 Europe, Middle East, Africa Managed Services
7.4.3 Asia Pacific Managed Services
7.4.4 Latin America Managed Services
7.5 Conclusion
FIGURES
Figure I‑1 Managed Services Segments
Figure I-2 US Managed Services Revenues, 2014-2019 ($Billions)
Figure I-3 Report Segmentation
Figure II‑1 Segments and Managed Services Providers
Figure II-2 US Telecommunications Revenue by Market: Business (Voice,Data, Wireless), Consumer, 2014 ($Billions)
Figure II‑3 Telecommunications Value Chain
Figure III-1 Managed Broadband Access
Figure III-2 Managed WAN Optimization
Figure III-3 E-LAN Network
Figure III-4 Managed VoIP Diagram
Figure III-5 AT&T’s Wireless WAN Service
Figure III-6 Inventory Management Flow
Figure III-7 Alcatel Managed Services Model
Figure III-8 Managed Cloud Services
Figure IV‑1 US Employment, 2000-2014 (Percentage)
Figure IV‑2 Projected US Employment Growth by Major Occupational Groups, 2012 and 2022 (percentage change)
Figure IV‑3 Employment and Teleworkers, 2008-2015 (Millions)
Figure IV‑4 Managed Endpoints, 2014-2019 (Thousands)
Figure IV‑5 Distribution of US Establishments, 2011 (By Employees Size)
Figure  IV‑6 Mobile Penetration by Region, 2014
Figure IV‑7 Percentage of World's Population Covered by a Mobile Cellular Signal, 2003, 2010
Figure IV-8 US Business Wireline Voice and Data Revenue Share, 2012 and 2019
Figure IV‑9 Global Internet Access Penetration, 2005-2013
Figure IV-10 Managed Services Gross Margins
Figure IV‑11 Porter’s Five Forces
Figure V‑1 US Business Wireline Revenue by Vertical Market, 2012
Figure V‑2 US Business Wireless Revenue by Vertical Market, 2012
Figure V‑3 Converged Networks
Figure V‑4 Fixed Mobile Convergence
Figure V‑5 AT&T’s Ultra-available Managed Network Service
Figure V-6 Ethernet Network
Figure V-7 Managed Carrier Ethernet Network – Wireline and Wireless
Figure V‑8 Carrier Ethernet Evolution
Figure V‑9 FTTx Network
Figure V‑10 US FTTH Home Passed and Connections, 2005-2016 (Millions)
Figure V-11 US Wireline Access Lines and Wireless Subs, 1988 to 2014 (Millions)
Figure VI-1 AT&T Managed Internet Service
Figure VI-2 AT&T’s MPLS Private Network Transport Services
Figure VI-3 AT&T’s Ultravailable Managed Network Service
Figure VI-4 AT&T’s US Enterprise Hosting Services
Figure VI-5 AT&T’s US WiFi Hotspots Managed Internet Service
Figure VI-6 CenturyLink National Footprint
Figure VI‑7 Integrated Managed Services
Figure VI‑8 Comcast Fiber Backbone
Figure VI-9 Cablevision Network Service Areas
Figure VI-10 Alcatel-Lucent Service Management Model
Figure VI-11 Cisco’s Machine-to-Machine IP NGN Infrastructure
Figure VI-12 Converged Application Server
Figure VII‑1 US Managed Services Revenues, 2014-2019 ($Billions)
Figure VII‑2 Global Managed Services Revenues, 2014-2019 ($Billions)
Figure VII‑3 US Managed Services Revenue, by Segment, 2014-2019 ($Billions)
Figure VII‑4 US Managed LAN Services Revenue, 2014-2019 ($Billions)
Figure VII‑5 US Managed WAN Services Revenue, 2014-2019 ($Billions)
Figure VII‑6 Managed WAN Services Distribution, 2014
Figure VII‑7 US Managed Endpoints, 2014-2019 (Thousands)
Figure VII‑8 Managed VPN Revenue, 2014-2019 ($Billions)
Figure VII‑9 Managed Ethernet Revenue, 2014-2019 ($Billions)
Figure VII‑10 Managed Dedicated IP Services Revenue, 2014-2019 ($Billions)
Figure VII‑11 Managed Voice Revenue, 2014-2019 ($Billions)
Figure VII-12 US Managed Mobility Services, 2014-2019 ($Billions)
Figure VII‑13 US Infrastructure Management Revenue, 2014-2019 ($Billions)
Figure VII‑14 US Managed Data Center Services Revenue, 2014-2019 ($Billions)
TABLES
Table I‑1 Managed Services Segments
Table I-2 Service Providers SWOT
Table II‑1 Managed Services Segments
Table II-2 Managed Services Providers’ Strengths and Weaknesses
Table III-1 Managed Services Providers Strength by Market Segment
Table III‑2 IP VPN Access Drivers
Table III‑3 Elements and Features of IP/MPLS Networks
Table III-4 Characteristics of Ethernet Services
Table III‑5 Elements of Managed Mobility Services
Table IV‑1 Projected US Employment by Major Occupational Groups, 2008 and 2018 (Millions)
Table IV-2 Evolution of Enterprise Applications, 1993-2024
Table IV-3 US Business Revenues, 2014-2019 ($Billions)
Table  IV‑4 Global Mobile Subscribers Forecast, 2014-2019 (Millions)
Table V‑1 Managed Services Segments and Drivers
Table V-2 Business Size Characteristics
Table V-3 Ethernet Services Characteristics
Table V-4 US Wireless Statistics, 1995-2013
Table VI-1 Managed Services Providers by Market Segment
Table VI‑2 Comcast Ethernet Services
Table VII‑1 US Managed Services Revenue, 2014-2019 ($Billions)
Table VII‑2 Global l Managed Services Revenues, 2014-2019 ($Billions)
Table VII‑3 US Managed Services Revenue, by Segment, 2014-2019 ($Billions)
Table VII‑4 US Managed LAN Services Revenue by Sub-Segment, 2014-2019 ($Billions)
Table VII‑5 Managed WAN Services Revenue by Sub-Segment, 2014-2019 ($Billions)
Table VII‑6 Managed WAN Services Distribution, 2014, 2019
Table VII-7 US Managed Endpoints, 2014-2019 (Thousands)
Table VII‑8 Managed VPN Revenue, 2014-2019 ($Billions)
Table VII‑9 Managed Ethernet Revenue, 2014-2019 ($Billions)
Table VII‑10 Managed Dedicated IP Services Revenue, 2014-2019 ($Billions)
Table VII‑11 Managed Voice Revenue, 2014-2019 ($Billions)
Table VII-12 US Managed Mobility Services, 2014-2019 ($Billions)
Table VII‑13 US Infrastructure Management Revenue, 2014-2019 ($Billions)
Table VII‑14 US Managed Data Center Services Revenue, 2014-2019 ($Billions)
Table VII‑15 Regional Managed Services Revenues, 2014-2019 ($Billions)
Table VII‑16 North America Managed Services, 2014-2019 ($Billions)
Table VII‑17 EMEA Managed Services, 2014-2019 ($Billions)
Table VII‑18 AP Managed Services, 2014-2019 ($Billions)
Table VII‑19 LA Managed Services, 2014-2019 ($Billions)
Table VII‑20 Global Managed Data Center Services Revenue, 2014-2019 ($Billions)
Table VII‑21 Global Managed LAN Services Revenue, 2014-2019 ($Billions)
Table VII‑22 Global Managed WAN Services Revenue, 2014-2019 ($Billions)
Table VII‑23 Global Managed Mobility Services Revenue, 2014-2019 ($Billions)
Table VII‑24 Global Managed Infrastructure Services Revenue, 2014-2019 ($Billions)

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