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Business Processes Outsourcing Services Market Global Report 2017 Including: CRM BPO, HRO BPO, Finance and Administration, Other BPO ServicesCovering: Xerox, Accenture, Capita, Convergys, Aon Hewitt, IBM, Atento, Capgemini, Genpact, TCS, Absolutdata, Aegi

Business Processes Outsourcing Services Market Global Report 2017 Including: CRM BPO, HRO BPO, Finance and Administration, Other BPO ServicesCovering: Xerox, Accenture, Capita, Convergys, Aon Hewitt, IBM, Atento, Capgemini, Genpact, TCS, Absolutdata, Aegis, Cognizant, Dell, EXL Service, HP, Infosys, Opera Solutions, Wipro, and WNS Global

Many BPO companies are automating processes through Robotic Process Automation (RPA).RPA automates processes that are repetitive, rule-based and frequent. RPAs are considered to be cost effective as they normally cost one-tenth of a Full Time Equivalent (FTE) person working in the US, UK or a third of the cost of an FTE working offshore. For instance, a major bank automated Fraudulent Account Closure, Loan Application Opening and Right Of Set Off processes that saved over 120 FTE and reduced bad debt provision by £175m per annum.

The Business Processes Outsourcing Services Global Market Report provides strategists, marketers and senior management with the critical information they need to assess the business processes outsourcing services sector.

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Description:

Where is the largest and fastest growing market for business processes outsourcing? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The business processes outsourcing global market report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography. It places the market within the context of the wider software and BPO services market, and compares it with other markets.
  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market and forecasting the future. Drivers and restraints looks at the external factors supporting and controlling the growth of the market.
  • Market segmentations break down market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers all the regions, key developed countries and major emerging markets. It draws comparisons with country populations and economies to understand the importance of the market by country and how this is changing.
  • Competitive landscape gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section highlights the likely future developments in the market and suggests approaches companies can take to exploit this.
  • The business processes outsourcing market section of the report gives context. It compares the business processes outsourcing market with other segments of the software and BPO services market by size and growth, historic and forecast. It analyses Expenditure Per Capita, Business Processes Outsourcing Services Indicators Comparison.
Scope

Markets Covered: CRM BPO, HRO BPO, Finance and Administration, Other BPO Services

Companies Mentioned: Xerox, Accenture, Capita, Convergys, Aon Hewitt, IBM, Atento, Capgemini, Genpact, TCS, Absolutdata, Aegis, Cognizant, Dell, EXL Service, HP, Infosys, Opera Solutions, Wipro, and WNS Global.

Countries: Brazil, China, France, Germany, India, Italy, Japan, Spain, Russia, UK, USA and Australia.

Regions: Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East And Africa

Time series: Five years historic and forecast.

Data: Ratios of market size and growth to related markets, GDP, Expenditure Per Capita, Business Processes Outsourcing Services Indicators Comparison.

Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.

Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.

Please Note: The delivery time is 3-5 days.


1. Business Processes Outsourcing Services Market Characteristics
2. Business Processes Outsourcing Services Market Size And Growth
2.1. Historic Market Growth
2.1.1. Drivers Of The Market
2.1.2. Restraints On The Market
2.2. Forecast Market Growth
2.2.1. Drivers Of The Market
2.2.2. Restraints On The Market
3. Pestle Analysis
3.1. Political
3.2. Economic
3.3. Social
3.4. Technological
3.5. Legal
3.6. Environmental
4. Business Processes Outsourcing Services Market Customer Information
5. Business Processes Outsourcing Services Market Segmentation
5.1. Global Business Processes Outsourcing Services Market, 2016, By Segment
CRM BPO
HRO BPO
Finance And Administration
Other BPO Services
5.2. Global Business Processes Outsourcing Services Market, 2012 - 2020, Historic And Forecast, By Segment
6. Business Processes Outsourcing Services Market Regional And Country Analysis
6.1. Global Business Processes Outsourcing Services Market, 2016, By Region
6.2. Global Business Processes Outsourcing Services Market, 2012 - 2020, Historic And Forecast, By Region
6.3. Business Processes Outsourcing Services Market, 2016, By Country
6.4. Business Processes Outsourcing Services Market, 2012 - 2020, Historic And Forecast, By Country
7. Global Business Processes Outsourcing Services Market Comparison With Macro Economic Factors
7.1. Business Processes Outsourcing Services Market Size, Percentage Of GDP, Global
7.2. Per Capita Average Business Processes Outsourcing Services Expenditure, Global
8. Business Processes Outsourcing Services Market Comparison With Macro Economic Factors Across Countries
8.1. Business Processes Outsourcing Services Market Size, Percentage Of GDP, By Country
8.2. Per Capita Average Business Processes Outsourcing Services Expenditure, By Country
9. Business Processes Outsourcing Services Market Comparison With Industry Metrics
9.1. Total Enterprises, By Country, 2016, Millions
9.2. Average Spending On Business Processes Outsourcing Services Market By Total Enterprises, By Country, 2016, USD ($)
9.3. Global Internet Penetration, 2016, By Country
9.4. Global Business Processes Outsourcing Services Market Revenue Versus Internet Penetration, 2016, By Country
10. Asia-Pacific Business Processes Outsourcing Services Market
10.1.1. Asia-Pacific Business Processes Outsourcing Services Market Overview
10.1.2. Asia-Pacific Business Processes Outsourcing Services Historic Market, 2012 - 2016
10.1.3. Asia-Pacific Business Processes Outsourcing Services Forecast Market, 2016 - 2020
10.1.4. Asia-Pacific Business Processes Outsourcing Services Market, 2016, By Segment
CRM BPO
HRO BPO
Finance And Administration
Other BPO Services
10.2. Asia-Pacific Business Processes Outsourcing Services Market: Country Analysis
10.3. China Business Processes Outsourcing Services Market
10.3.1. China Business Processes Outsourcing Services Market Overview
10.3.2. China Business Processes Outsourcing Services Historic Market, 2012 - 2016
10.3.3. China Business Processes Outsourcing Services Forecast Market, 2016 - 2020
10.3.4. China Business Processes Outsourcing Services Market, 2016, By Segment
CRM BPO
HRO BPO
Finance And Administration
Other BPO Services
10.3.5. China Business Processes Outsourcing Services Percentage Of GDP, 2012 - 2020
10.3.6. China Per Capita Average Business Processes Outsourcing Services Expenditure, 2012 - 2020
10.3.7. China Business Processes Outsourcing Services Market Comparison With Industry Metrics
10.3.7.1. China Internet Penetration, 2012 - 2020
10.3.7.2. China Business Processes Outsourcing Services Market Revenue Versus Internet Penetration, 2012 - 2020
10.4. India Business Processes Outsourcing Services Market
10.4.1. India Business Processes Outsourcing Services Market Overview
10.4.2. India Business Processes Outsourcing Services Historic Market, 2012 - 2016
10.4.3. India Business Processes Outsourcing Services Forecast Market, 2016 - 2020
10.4.4. India Business Processes Outsourcing Services Market, 2016, By Segment
CRM BPO
HRO BPO
Finance And Administration
Other BPO Services
10.4.5. India Business Processes Outsourcing Services Percentage Of GDP, 2012 - 2020
10.4.6. India Per Capita Average Business Processes Outsourcing Services Expenditure, 2012 - 2020
10.4.7. India Business Processes Outsourcing Services Market Comparison With Industry Metrics
10.4.7.1. India Internet Penetration, 2012 - 2020
10.4.7.2. India Business Processes Outsourcing Services Market Revenue Versus Internet Penetration, 2012 - 2020
10.5. Japan Business Processes Outsourcing Services Market
10.5.1. Japan Business Processes Outsourcing Services Market Overview
10.5.2. Japan Business Processes Outsourcing Services Historic Market, 2012 - 2016
10.5.3. Japan Business Processes Outsourcing Services Forecast Market, 2016 - 2020
10.5.4. Japan Business Processes Outsourcing Services Market, 2016, By Segment
CRM BPO
HRO BPO
Finance And Administration
Other BPO Services
10.5.5. Japan Business Processes Outsourcing Services Percentage Of GDP, 2012 - 2020
10.5.6. Japan Per Capita Average Business Processes Outsourcing Services Expenditure, 2012 - 2020
10.5.7. Japan Business Processes Outsourcing Services Market Comparison With Industry Metrics
10.5.7.1. Japan Internet Penetration, 2012 - 2020
10.5.7.2. Japan Business Processes Outsourcing Services Market Revenue Versus Internet Penetration, 2012 - 2020
10.6. Australia Business Processes Outsourcing Services Market
10.6.1. Australia Business Processes Outsourcing Services Historic Market, 2012 - 2016
10.6.2. Australia Business Processes Outsourcing Services Forecast Market, 2016 - 2020
10.6.3. Australia Business Processes Outsourcing Services Market, 2016, By Segment
CRM BPO
HRO BPO
Finance And Administration
Other BPO Services
10.6.4. Australia Business Processes Outsourcing Services Percentage Of GDP, 2012 - 2020
10.6.5. Australia Per Capita Average Business Processes Outsourcing Services Expenditure, 2012 - 2020
10.6.6. Australia Business Processes Outsourcing Services Market Comparison With Industry Metrics
10.6.6.1. Australia Internet Penetration, 2012 - 2020
10.6.6.2. Australia Business Processes Outsourcing Services Market Revenue Versus Internet Penetration, 2012 - 2020
11. Western Europe Business Processes Outsourcing Services Market
11.1.1. Western Europe Business Processes Outsourcing Services Market Overview
11.1.2. Western Europe Business Processes Outsourcing Services Historic Market, 2012 - 2016
11.1.3. Western Europe Business Processes Outsourcing Services Forecast Market, 2016 - 2020
11.1.4. Western Europe Business Processes Outsourcing Services Market, 2016, By Segment
CRM BPO
HRO BPO
Finance And Administration
Other BPO Services
11.2. Western Europe Business Processes Outsourcing Services Market: Country Analysis
11.3. UK Business Processes Outsourcing Services Market
11.3.1. UK Business Processes Outsourcing Services Market Overview
11.3.2. UK Business Processes Outsourcing Services Historic Market, 2012 - 2016
11.3.3. UK Business Processes Outsourcing Services Forecast Market, 2016 - 2020
11.3.4. UK Business Processes Outsourcing Services Market, 2016, By Segment
CRM BPO
HRO BPO
Finance And Administration
Other BPO Services
11.3.5. UK Business Processes Outsourcing Services Percentage Of GDP, 2012 - 2020
11.3.6. UK Per Capita Average Business Processes Outsourcing Services Expenditure, 2012 - 2020
11.3.7. UK Business Processes Outsourcing Services Market Comparison With Industry Metrics
11.3.7.1 UK Internet Penetration, 2012 - 2020
11.3.7.2 UK Business Processes Outsourcing Services Market Revenue Versus Internet Penetration, 2012 - 2020
11.4. Germany Business Processes Outsourcing Services Market
11.4.1. Germany Business Processes Outsourcing Services Historic Market, 2012 - 2016
11.4.2. Germany Business Processes Outsourcing Services Forecast Market, 2016 - 2020
11.4.3. Germany Business Processes Outsourcing Services Market, 2016, By Segment
CRM BPO
HRO BPO
Finance And Administration
Other BPO Services
11.4.4 Germany Business Processes Outsourcing Services Percentage Of GDP, 2012 - 2020
11.4.5 Germany Per Capita Average Business Processes Outsourcing Services Expenditure, 2012 - 2020
11.4.6 Germany Business Processes Outsourcing Services Market Comparison With Industry Metrics
11.4.7.1 Germany Internet Penetration, 2012 - 2020
11.4.7.2 Germany Business Processes Outsourcing Services Market Revenue Versus Internet Penetration, 2012 - 2020
11.5 France Business Processes Outsourcing Services Market
11.5.1 France Business Processes Outsourcing Services Historic Market, 2012 - 2016
11.5.2 France Business Processes Outsourcing Services Forecast Market, 2016 - 2020
11.5.3 France Business Processes Outsourcing Services Market, 2016, By Segment
CRM BPO
HRO BPO
Finance And Administration
Other BPO Services
11.5.4 France Business Processes Outsourcing Services Percentage Of GDP, 2012 - 2020
11.5.5 France Per Capita Average Business Processes Outsourcing Services Expenditure, 2012 - 2020
11.5.6 France Business Processes Outsourcing Services Market Comparison With Industry Metrics
11.5.6.1 France Internet Penetration, 2012 - 2020
11.5.6.2 France Business Processes Outsourcing Services Market Revenue Versus Internet Penetration, 2012 - 2020
11.6. Italy Business Processes Outsourcing Services Market
11.6.1. Italy Business Processes Outsourcing Services Historic Market, 2012 - 2016
11.6.2. Italy Business Processes Outsourcing Services Forecast Market, 2016 - 2020
11.6.3. Italy Business Processes Outsourcing Services Market, 2016, By Segment
CRM BPO
HRO BPO
Finance And Administration
Other BPO Services
11.6.4. Italy Business Processes Outsourcing Services Percentage Of GDP, 2012 - 2020
11.6.5. Italy Per Capita Average Business Processes Outsourcing Services Expenditure, 2012 - 2020
11.6.6. Italy Business Processes Outsourcing Services Market Comparison With Industry Metrics
11.6.6.1 Italy Internet Penetration, 2012 - 2020
11.6.6.2 Italy Business Processes Outsourcing Services Market Revenue Versus Internet Penetration, 2012 - 2020
11.7. Spain Business Processes Outsourcing Services Market
11.7.1. Spain Business Processes Outsourcing Services Historic Market, 2012 - 2016
11.7.2. Spain Business Processes Outsourcing Services Forecast Market, 2016 - 2020
11.7.3. Spain Business Processes Outsourcing Services Market, 2016, By Segment
CRM BPO
HRO BPO
Finance And Administration
Other BPO Services
11.7.4. Spain Business Processes Outsourcing Services Percentage Of GDP, 2012 - 2020
11.7.4. Spain Business Processes Outsourcing Services Percentage Of GDP, 2012 - 2020
11.7.5. Spain Per Capita Average Business Processes Outsourcing Services Expenditure, 2012 - 2020
11.7.6. Spain Business Processes Outsourcing Services Market Comparison With Industry Metrics
11.7.6.1 Spain Internet Penetration, 2012 - 2020
11.7.6.2 Spain Business Processes Outsourcing Services Market Revenue Versus Internet Penetration, 2012 - 2020
12. Eastern Europe Business Processes Outsourcing Services Market
12.1.1. Eastern Europe Business Processes Outsourcing Services Market Overview
12.1.2. Eastern Europe Business Processes Outsourcing Services Historic Market, 2012 - 2016
12.1.3. Eastern Europe Business Processes Outsourcing Services Forecast Market, 2016 - 2020
12.1.4 Eastern Europe Business Processes Outsourcing Services Market, 2016, By Segment
CRM BPO
HRO BPO
Finance And Administration
Other BPO Services
12.2. Eastern Europe Business Processes Outsourcing Services Market: Country Analysis
12.3. Russia Business Processes Outsourcing Services Market
12.3.1. Russia Business Processes Outsourcing Services Historic Market, 2012 - 2016
12.3.2. Russia Business Processes Outsourcing Services Forecast Market, 2016 - 2020
12.3.3. Russia Business Processes Outsourcing Services Market, 2016, By Segment
CRM BPO
HRO BPO
Finance And Administration
Other BPO Services
12.3.4. Russia Business Processes Outsourcing Services Percentage Of GDP, 2012 - 2020
12.3.5. Russia Per Capita Average Business Processes Outsourcing Services Expenditure, 2012 - 2020
12.3.6. Russia Business Processes Outsourcing Services Market Comparison With Industry Metrics
12.3.6.1 Russia Internet Penetration, 2012 - 2020
12.3.6.2 Russia Business Processes Outsourcing Services Market Revenue Versus Internet Penetration, 2012 - 2020
13. North America Business Processes Outsourcing Services Market
13.1.1. North America Business Processes Outsourcing Services Market Overview
13.1.2. North America Business Processes Outsourcing Services Historic Market, 2012 - 2016
13.1.3. North America Business Processes Outsourcing Services Forecast Market, 2016 - 2020
13.1.4. North America Business Processes Outsourcing Services Market, 2016, By Segment
CRM BPO
HRO BPO
Finance And Administration
Other BPO Services
13.2. North America Business Processes Outsourcing Services Market: Country Analysis
13.3. USA Business Processes Outsourcing Services Market
13.3.1. USA Business Processes Outsourcing Services Historic Market, 2012 - 2016
13.3.2. USA Business Processes Outsourcing Services Forecast Market, 2016 - 2020
13.3.3 USA Business Processes Outsourcing Services Market, 2016, By Segment
CRM BPO
HRO BPO
Finance And Administration
Other BPO Services
13.3.4. USA Business Processes Outsourcing Services Percentage Of GDP, 2012 - 2020
13.3.5. USA Per Capita Average Business Processes Outsourcing Services Expenditure, 2012 - 2020
13.3.6. USA Business Processes Outsourcing Services Market Comparison With Industry Metrics
13.3.6.1 USA Internet Penetration, 2012 - 2020
13.3.6.2 USA Business Processes Outsourcing Services Market Revenue Versus Internet Penetration, 2012 - 2020
14. South America Business Processes Outsourcing Services Market
14.1.1. South America Business Processes Outsourcing Services Market Overview
14.1.2. South America Business Processes Outsourcing Services Historic Market, 2012 - 2016
14.1.3. South America Business Processes Outsourcing Services Forecast Market, 2016 - 2020
14.1.4. South America Business Processes Outsourcing Services Market, 2016, By Segment
CRM BPO
HRO BPO
Finance And Administration
Other BPO Services
14.2. South America Business Processes Outsourcing Services Market: Country Analysis
14.3. Brazil Business Processes Outsourcing Services Market
14.3.1. Brazil Business Processes Outsourcing Services Historic Market, 2012 - 2016
14.3.2. Brazil Business Processes Outsourcing Services Forecast Market, 2016 - 2020
14.3.3. Brazil Business Processes Outsourcing Services Market, 2016, By Segment
CRM BPO
HRO BPO
Finance And Administration
Other BPO Services
14.3.4. Brazil Business Processes Outsourcing Services Percentage Of GDP, 2012 - 2020
14.3.5. Brazil Per Capita Average Business Processes Outsourcing Services Expenditure, 2012 - 2020
14.3.6. Brazil Business Processes Outsourcing Services Market Comparison With Industry Metrics
14.3.6.1 Brazil Internet Penetration, 2012 - 2020
14.3.6.2 Brazil Business Processes Outsourcing Services Market Revenue Versus Internet Penetration, 2012 - 2020
15. Middle East Business Processes Outsourcing Services Market
15.1.1. Middle East Business Processes Outsourcing Services Market Overview
15.1.2. Middle East Business Processes Outsourcing Services Historic Market, 2012 - 2016
15.1.3. Middle East Business Processes Outsourcing Services Forecast Market, 2016 - 2020
15.1.4. Middle East Business Processes Outsourcing Services Market, 2016, By Segment
CRM BPO
HRO BPO
Finance And Administration
Other BPO Services
16. Africa Business Processes Outsourcing Services Market
16.1.1. Africa Business Processes Outsourcing Services Market Overview
16.1.3. Africa Business Processes Outsourcing Services Forecast Market, 2016 - 2020
16.1.4. Africa Business Processes Outsourcing Services Market, 2016, By Segment
CRM BPO
HRO BPO
Finance And Administration
Other BPO Services
17. Business Processes Outsourcing Services Market Competitive Landscape
17.1. Company Profiles
17.2. Xerox
17.2.1. Overview
17.2.2. Products And Services
17.2.3. Strategy
17.2.4. Financial Performance
17.3. Accenture
17.3.1. Overview
17.3.2. Products And Services
17.3.3. Strategy
17.3.4. Financial Performance
17.4. Capita
17.4.1. Overview
17.4.2. Products And Services
17.4.3. Strategy
17.4.4. Financial Performance
17.5. Convergys
17.5.1. Overview
17.5.2. Products And Services
17.5.3. Strategy
17.5.4. Financial Performance
17.6. Aon Hewitt
17.6.1. Overview
17.6.2. Products And Services
17.6.3. Strategy
17.6.4. Financial Performance
18. Key Mergers And Acquisitions In The Business Processes Outsourcing Services Market
19. Market Background: Software and BPO Services Market
19.1.1. Software and BPO Services Market Characteristics
19.1.2. Software and BPO Services Market Historic Growth
19.1.2.1. Drivers Of The Market
19.1.2.2. Restraints Of The Market
19.1.3. Software and BPO Services Market Forecast Growth
19.1.3.1. Drivers Of The Market
19.1.3.2. Restraints Of The Market
19.1.4. Software and BPO Services Trends And Strategies
19.2. Software and BPO Services Market Regional And Country Analysis
19.2.1. Global Software and BPO Services Market, 2016, By Region
19.2.2. Global Software and BPO Services Market, 2012 - 2020, Historic And Forecast, By Region
19.3.3. Software and BPO Services Market, 2016, By Country
19.3.4. Software and BPO Services Market, 2012 - 2020, Historic And Forecast, By Country
19.3. Global Software and BPO Services Market Comparison With Macro Economic Factors
19.3.1. Software and BPO Services Market Size, Percentage Of GDP, Global
19.3.2. Per Capita Average Software and BPO Services Expenditure, Global
19.4. Software and BPO Services Market Comparison With Macro Economic Factors Across Countries
19.4.1. Software and BPO Services Market Size, Percentage Of GDP, By Country
19.4.2. Per Capita Average Software and BPO Services Expenditure, By Country
19.5. Key Mergers And Acquisitions In The Software and BPO Services Market
20. Information Technology Industry Financial Margins
21. Appendix
21.1. NAICS Definitions Of Industry Covered In This Report
21.2. Abbreviations
21.3. Currencies
21.4. Research Inquiries
21.5. The Business Research Company
21.6. Copyright And Disclaimer

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