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Unified Communication and Collaboration: Technologies and Global Markets

Unified Communication and Collaboration: Technologies and Global Markets

The global market for unified communication and collaboration (UC&C) solutions totaled $22.6 billion and $26.5 billion in 2014 and 2015 respectively. The market should reach nearly $62 billion in 2020, demonstrating a compound annual growth rate (CAGR) of 18.5% from 2015 to 2020.

This report provides:
An overview of the global markets and related technologies for unified communication and collaboration.
Analyses of global market trends, with data from 2014, 2015, and projections of compound annual growth rates (CAGRs) through 2020.
A look at market sizes, revenue forecasts, value chain analysis, market & product trends, and the competitive landscape.
Breakdowns of the market and analyses presented by type, by technology, and by geography.
Discussion covering current and future trends and analysis on a basis of various competitive technologies.
Evaluation of the market's dynamics, specifically growth drivers, restraints, and opportunities.
Profiles of major players in the industry.


SCOPE OF REPORT

This report analyzes unified communication and collaboration technologies and their markets. To understand how the UC&C market will grow and the trends impacting its adoption, this report will analyze the technologies and markets that are evolving.

An overview of the UC&C industry precedes later chapters that review the main UC&C categories, discuss top provider market share, new technologies, and the regional markets for UC&C. Five–year forecasts follow, segmented by UC&C categories, as well as new deployment trends that will shape future markets.

Succeeding chapters discuss new developments in technologies, and their advantages to the UC&C industry. Regulatory and security issues will also be discussed as they affect UC&C adoption in the high-risk information industries of healthcare, finance and government.

The appendix contains an overview of recent patent grants.

The data provided for revenues is based on the calendar year beginning January 1st and ending December 31st of that year. For companies that report their financial results for different reporting periods, BCC Research has analyzed the data using a calendar year time frame as opposed to region-specific fiscal year. This is to maintain a common base period of data reporting and facilitate our understanding and comparison of revenues and market size estimation.

The revenues reported for each of the market players include revenue from UC&C solutions (on premise–based or hosted) including all hardware, software and services directly linked to the implementation of the solution as well as the recurring revenues from service agreements and maintenance support. It does not include professional services provided to evaluate client systems or costs related to consultation services for UC&C provisioning or training of personnel.

CHAPTER 1 Introduction
STUDY GOALS AND OBJECTIVES
REASONS FOR DOING THE STUDY
SCOPE OF REPORT
INTENDED AUDIENCE
INFORMATION SOURCES
ANALYST'S CREDENTIALS
RELATED BCC RESEARCH REPORTS
BCC RESEARCH WEBSITE
DISCLAIMER
CHAPTER 2 SUMMARY
SUMMARY TABLE GLOBAL UC &C MARKET BY DEPLOYMENT TYPE, THROUGH 2020 ($ MILLIONS)
SUMMARY FIGURE GLOBAL UC &C MARKET BY DEPLOYMENT TYPE, 014-2020 ($
MILLIONS)
CHAPTER 3 OVERVIEW
HISTORY OF UC&C SOLUTIONS
CHANGING FACE OF UC&C
COLLABORATIVE SOLUTIONS GAINING IN ADOPTION
UCAAS, THE NEXT GROWTH FRONTIER
MOBILITY DRIVING GROWTH OF UC&C
TECHNOLOGY TRENDS
FIGURE 1 UC &C TECHNOLOGY CONTINUUM CURVE
UC&C MARKET CHARACTERISTICS
LOW AWARENESS OF UC&C TECHNOLOGY AMONG IT MANAGERS
FRAGMENTED MARKET
CLOUD/HOSTED MODEL IS GAINING POPULARITY
CONCERNS OVER DATA SECURITY AND PRIVACY STILL A KEY ISSUE
GOVERNMENT REGULATIONS AND POLICY
GOVERNMENT REGULATIONS FOR CLOUD-BASED TELECOMMUNICATION
PROVIDERS IN THE U.S.
UC&C AND HEALTHCARE INDUSTRY REGULATIONS
REGULATIONS IN THE BANKING, FINANCIAL SERVICES AND INSURANCE (BFSI) AND GOVERNMENT SECTORS
CHAPTER 4 UC&C MARKETS
TABLE 1 GLOBAL UC &C MARKET BY SOLUTION SEGMENT, THROUGH 2020 ($ MILLIONS)
FIGURE 2 GLOBAL UC&C MARKET BY SOLUTION SEGMENT, 2014-2020 ($ MILLIONS)
MARKET BY BUSINESS SEGMENTS
BY BUSINESS SIZE
TABLE 2 GLOBAL UC &C MARKET BY BUSINESS SIZE, 2014 ($ MILLIONS)
FIGURE 3 GLOBAL UC &C MARKET BY BUSINESS SIZE, 2014 ($ ILLIONS)
BY REGION
TABLE 3 GLOBAL UC &C MARKET BY REGION AND SOLUTION SEGMENT, 2014 ($ MILLIONS)
FIGURE 4 GLOBAL UC &C MARKET BY REGION AND SOLUTION SEGMENT, 2014 ($ MILLIONS)
BY IT SEGMENT: HARDWARE, SOFTWARE AND SERVICES
TABLE 4 GLOBAL UC &C MARKET BY INFORMATION TECHNOLOGY SEGMENT, THROUGH 2020 ($ MILLIONS)
FIGURE 5 GLOBAL UC &C MARKET BY INFORMATION TECHNOLOGY SEGMENT, 2014-2020 ($ MILLIONS)
CHAPTER 5 UC&C VOICE TELEPHONY
EVOLUTION OF VOICE SOLUTIONS
TABLE 5 GLOBAL TDM AND IP PBX SYSTEM SHIPMENTS MARKET SHARE BY REGION, 2014 AND 2015 (%)
MARKET FOR UC&C VOICE TELEPHONY
TABLE 6 GLOBAL TDM AND IP PBX UC &C MARKET BY VOICE TELEPHONY, THROUGH 2020 ($ MILLIONS)
FIGURE 6 GLOBAL TDM AND IP PBX UC &C MARKET BY VOICE TELEPHONY, 2014-2020 ($ MILLIONS)
TABLE 7 GLOBAL UC &C VOICE TELEPHONY MARKET BY TOP VENDORS, 2014 ($ MILLIONS)
FIGURE 7 GLOBAL UC &C VOICE TELEPHONY MARKET SHARE BY TOP VENDORS, 2014 (%)
REGIONAL ANALYSIS OF UC&C VOICE TELEPHONY MARKET
TABLE 8 GLOBAL UC &C VOICE TELEPHONY MARKET BY REGION, 2014 ($ MILLIONS)
FIGURE 8 GLOBAL UC &C VOICE TELEPHONY MARKET SHARE BY REGION, 2014 (%)
AMERICAS REGION
EUROPE, MIDDLE EAST, AND AFRICA (EMEA) REGION
ASIA-PACIFIC REGION
MARKET ANALYSIS BY DEPLOYMENT TYPE
TABLE 9 GLOBAL UC&C VOICE TELEPHONY SOLUTIONS MARKET SHARE BY DEPLOYMENT TYPE, THROUGH 2020 (%)
FIGURE 9 GLOBAL UC &C VOICE TELEPHONY SOLUTIONS MARKET SHARE BY DEPLOYMENT TYPE, 2014-2020 (%)
ON-PREMISE UC&C VOICE TELEPHONY
MANAGED UC&C VOICE TELEPHONY
HOSTED/CLOUD-BASED UC&C VOICE TELEPHONY
Regional Markets for Hosted Voice Telephony
TABLE 10 GLOBAL HOSTED/CLOUD UC &C VOICE TELEPHONY MARKET BY REGION, 2014 ($ MILLIONS)
FIGURE 10 GLOBAL HOSTED/CLOUD UC&C VOICE TELEPHONY MARKET SHARE BY REGION, 2014 (%)
CHAPTER 6 UC&C CONFERENCING
ANALYSIS OF THE GLOBAL UC&C CONFERENCING MARKET
TABLE 11 GLOBAL UC &C CONFERENCING MARKET BY SEGMENT, THROUGH 2020 ($ MILLIONS)
FIGURE 11 GLOBAL UC &C CONFERENCING MARKET BY SEGMENT, 2014-2020 ($ MILLIONS)
TABLE 12 GLOBAL UC &C CONFERENCING MARKET BY VENDOR, 2014 ($ MILLIONS)
FIGURE 12 GLOBAL UC &C CONFERENCING MARKET SHARE BY VENDOR, 2014 (%)
REGIONAL ANALYSIS OF THE UC&C CONFERENCING MARKET
TABLE 13 GLOBAL UC &C CONFERENCING MARKET BY SEGMENT AND REGION, 2014 ($ MILLIONS)
FIGURE 13 GLOBAL UC &C CONFERENCING MARKET BY SEGMENT AND REGION, 2014 ($ MILLIONS)
AMERICAS REGION
EUROPE, MIDDLE EAST AND AFRICA REGION (EMEA)
ASIA-PACIFIC REGION
SEGMENT ANALYSIS: UC&C WEB CONFERENCING MARKET
TABLE 14 GLOBAL UC &C WEB CONFERENCING MARKET, THROUGH 2020 ($ MILLIONS)
FIGURE 14 GLOBAL UC &C WEB CONFERENCING MARKET, 2014-2020 ($ MILLIONS)
UC&C WEB CONFERENCING SOLUTIONS AND VENDORS
TABLE 15 GLOBAL UC &C WEB CONFERENCING MARKET BY VENDOR, 2014 ($ MILLIONS)
FIGURE 15 GLOBAL UC &C WEB CONFERENCING MARKET SHARE BY VENDOR, 2014 (%)
REGIONAL ANALYSIS OF UC&C WEB CONFERENCING MARKET
TABLE 16 GLOBAL UC &C WEB CONFERENCING MARKET BY REGION, 2014 ($ MILLIONS)
FIGURE 16 GLOBAL UC &C WEB CONFERENCING MARKET SHARE BY REGION, 2014 (%)
Americas Region
EMEA Region
Asia-Pacific Region
HOSTED WEB CONFERENCING MARKET
TABLE 17 GLOBAL UC &C WEB CONFERENCING MARKET BY DEPLOYMENT TYPE, THROUGH 2020 ($ MILLIONS)
FIGURE 17 GLOBAL UC &C WEB CONFERENCING MARKET BY DEPLOYMENT TYPE, 2014-2020 ($ MILLIONS)
SEGMENT ANALYSIS: THE UC&C VIDEOCONFERENCING MARKET
TRENDS IN UC&C VIDEOCONFERENCING TECHNOLOGIES
WEBRTC
VIDEOCONFERENCING AND MOBILITY
MARKET ANALYSIS
TABLE 18 GLOBAL UC &C VIDEOCONFERENCING MARKET, THROUGH 2020 ($ MILLIONS)
FIGURE 18 GLOBAL UC &C VIDEOCONFERENCING MARKET, 2014-2020 ($ MILLIONS)
MARKET ANALYSIS OF UC&C VIDEOCONFERENCING SOLUTION VENDORS
TABLE 19 GLOBAL UC &C VIDEOCONFERENCING MARKET BY VENDOR, 2014 ($ MILLIONS)
FIGURE 19 GLOBAL UC &C VIDEOCONFERENCING MARKET SHARE BY VENDOR, 2014 (%)
Cisco
Polycom
Huawei
Avaya
Lifesize
Vidyo
Telepresence Solutions
KEY ACQUISITIONS IN THE UC&C VIDEOCONFERENCING MARKET REGIONAL ANALYSIS OF UC&C VIDEOCONFERENCING MARKET
TABLE 20 GLOBAL UC &C VIDEOCONFERENCING MARKET BY REGION, 2014 ($ MILLIONS)
FIGURE 20 GLOBAL UC &C VIDEOCONFERENCING MARKET SHARE BY REGION, 2014 (%)
Americas Region
EMEA Region
Asia-Pacific Region
HOSTED UC&C VIDEOCONFERENCING MARKET
TABLE 21 GLOBAL UC &C VIDEOCONFERENCING MARKET BY DEPLOYMENT TYPE, THROUGH 2020 ($ MILLIONS)
FIGURE 21 GLOBAL UC &C VIDEOCONFERENCING MARKET BY DEPLOYMENT TYPE, 2014-2020 ($ MILLIONS)
TABLE 22 PRODUCT FEATURES OF POPULAR HOSTED
VIDEOCONFERENCING SOLUTIONS
New Technologies Driving the Cloud/Hosted Transition for Videoconferencing
Challenges for Hosted Videoconferencing Adoption
SEGMENT ANALYSIS: UC&C AUDIO CONFERENCING MARKET
MARKET ANALYSIS OF THE GLOBAL UC&C AUDIO CONFERENCING MARKET
TABLE 23 GLOBAL UC&C AUDIO CONFERENCING MARKET, THROUGH 2020 ($ MILLIONS)
FIGURE 22 GLOBAL UC &C AUDIO CONFERENCING MARKET, 2014-2020 ($ MILLIONS)
TABLE 24 GLOBAL AUDIO CONFERENCING MARKET BY VENDOR, 2014 ($ MILLIONS)
FIGURE 23 GLOBAL AUDIO CONFERENCING MARKET SHARE BY VENDOR, 2014 (%)
REGIONAL ANALYSIS OF UC&C AUDIO CONFERENCING MARKET
TABLE 25 GLOBAL UC &C AUDIO CONFERENCING MARKET BY REGION, 2014 ($ MILLIONS)
FIGURE 24 GLOBAL UC &C AUDIO CONFERENCING MARKET SHARE BY REGION, 2014 (%)
Americas Region
EMEA Region
Asia-Pacific Region
HOSTED UC&C AUDIO CONFERENCING MARKET
CHAPTER 7 UC COLLABORATIVE APPLICATIONS
TABLE 26 GLOBAL UC COLLABORATIVE APPLICATIONS MARKET, THROUGH 2020 ($ MILLIONS)
FIGURE 25 GLOBAL UC COLLABORATIVE APPLICATIONS MARKET, 2014-2020 ($ MILLIONS)
MARKET ANALYSIS OF UC COLLABORATIVE APPLICATIONS BY UBSEGMENT
TABLE 27 GLOBAL UC COLLABORATIVE APPLICATIONS MARKET BY SEGMENT, 2014 ($ MILLIONS)
FIGURE 26 GLOBAL UC COLLABORATIVE APPLICATIONS MARKET SHARE BY SEGMENT, 2014 (%)
UNIFIED MESSAGING
TABLE 28 KEY FEATURES OF TOP UC&C SOLUTIONS WITH UNIFIED
MESSAGING FEATURES BY VENDOR
IM AND PRESENCE
TABLE 29 KEY FEATURES OF TOP UC &C SOLUTIONS WITH IM/PRESENCE
FUNCTIONALITY BY VENDOR
COLLABORATION TOOLS AND SOCIAL NETWORKING APPLICATIONS
MOBILITY APPS
TABLE 30 GLOBAL MOBILITY APPS MARKET, THROUGH 2020 ($ MILLIONS)
FIGURE 27 GLOBAL MOBILITY APPS MARKET, 2014-2020 ($ MILLIONS)
TABLE 31 KEY FEATURES OF TOP UC &C SOLUTIONS WITH MOBILITY
FEATURES BY VENDOR
MARKET ANALYSIS FOR UC COLLABORATIVE APPLICATIONS
TABLE 32 GLOBAL UC COLLABORATIVE APPLICATIONS MARKET BY VENDOR, 2014 ($ MILLIONS)
FIGURE 28 GLOBAL UC COLLABORATIVE APPLICATIONS MARKET SHARE BY VENDOR, 2014 (%)
MARKET ANALYSIS FOR ENTERPRISE MESSAGING PLATFORMS
HOSTED UC COLLABORATIVE APPLICATIONS MARKET
TABLE 33 GLOBAL ON-PREMISE AND HOSTED UC COLLABORATIVE APPLICATIONS MARKET BY REGION, 2014 ($ MILLIONS)
FIGURE 29 GLOBAL ON-PREMISE AND HOSTED UC COLLABORATIVE APPLICATIONS MARKET BY REGION, 2014 ($ MILLIONS)
CHAPTER 8 CONTACT CENTER
MARKET ANALYSIS FOR UC&C CONTACT CENTER SOLUTIONS
TABLE 34 GLOBAL UC &C CONTACT CENTER MARKET, THROUGH 2020 ($ MILLIONS)
FIGURE 30 GLOBAL UC &C CONTACT CENTER MARKET, 2014-2020 ($ MILLIONS)
TABLE 35 GLOBAL UC &C CONTACT CENTER MARKET BY VENDOR, 2014 ($ MILLIONS)
FIGURE 31 GLOBAL UC &C CONTACT CENTER MARKET SHARE BY VENDOR, 2014 (%)
UC&C CONTACT CENTER VENDORS AND THEIR OFFERINGS
Avaya
Cisco
Genesys
Interactive Intelligence
Huawei
Unify
Mitel
REGIONAL UC&C CONTACT CENTER MARKETS
TABLE 36 GLOBAL UC &C CONTACT CENTER MARKET BY REGION, 2014 ($ MILLIONS)
FIGURE 32 GLOBAL UC &C CONTACT CENTER MARKET SHARE BY REGION, 2014 (%)
HOSTED UC&C CONTACT CENTER MARKET
Regional Markets for Hosted/Cloud-based UC Contact Center Solutions
TABLE 37 GLOBAL HOSTED/CLOUD-BASED UC&C CONTACT CENTER MARKET BY REGION, 2014 ($ MILLIONS)
FIGURE 33 GLOBAL HOSTED/CLOUD-BASED UC &C CONTACT CENTER MARKET BY REGION, 2014 ($ MILLIONS)
Hosted UC&C Contact Center Solutions - An Overview of Key Offerings
Genesys
Cisco
Interactive Intelligence
Mitel
Avaya
CHAPTER 9 REGIONAL UC&C MARKETS
TABLE 38 GLOBAL UC &C MARKET BY REGION AND SOLUTIONS, 2014 ($ MILLIONS)
FIGURE 34 GLOBAL UC &C MARKET BY REGION AND SOLUTIONS, 2014 ($ MILLIONS)
AMERICAS REGION
TABLE 39 AMERICAS UC &C MARKET BY SOLUTION TYPE, THROUGH 2020 ($ MILLIONS)
FIGURE 35 AMERICAS UC &C MARKET BY SOLUTION TYPE, 2014-2020 ($ MILLIONS)
VOICE TELEPHONY
CONFERENCING SOLUTIONS
Web Conferencing
Videoconferencing
Audio Conferencing
EUROPE, MIDDLE EAST AND AFRICA (EMEA) REGION
TABLE 40 EMEA UC&C MARKET BY SOLUTION TYPE, THROUGH 2020 ($ MILLIONS)
FIGURE 36 EMEA UC &C MARKET BY SOLUTION TYPE, 2014-2020 ($ MILLIONS)
VOICE TELEPHONY
CONFERENCING MARKET
Audio Conferencing
Videoconferencing
Web Conferencing
HOSTED UC&C MARKET IN THE EMEA REGION
TABLE 41 EMEA UC &C MARKET BY DEPLOYMENT TYPE AND SUBREGION, 2014 ($ MILLIONS)
FIGURE 37 EMEA UC &C MARKET BY DEPLOYMENT TYPE AND SUBREGION, 2014 ($ MILLIONS)
ASIA-PACIFIC REGION
TABLE 42 ASIA-PACIFIC UC&C MARKET BY SOLUTION TYPE, THROUGH 2020 ($ MILLIONS)
FIGURE 38 ASIA-PACIFIC UC &C MARKET BY SOLUTION TYPE, 2014-2020 ($ MILLIONS)
DRIVERS AND CHALLENGES
ASIA-PACIFIC BUSINESS CHARACTERISTICS AND UC&C ADOPTION
VOICE TELEPHONY
CONFERENCING
Web Conferencing
Videoconferencing
Audio Conferencing
HOSTED UC&C MARKET IN ASIA-PACIFIC
TABLE 43 ASIA-PACIFIC VENDORS OF UC&C SOLUTIONS, 2014
CHAPTER 10 APPLICATION OF UC&C BY ENTERPRISE SIZE
ANALYSIS OF UC&C MARKET BY SIZE OF BUSINESS
TABLE 44 GLOBAL ENTERPRISE UC &C MARKET BY SIZE OF BUSINESS AND SOLUTION TYPE, 2014 ($ MILLIONS)
FIGURE 39 GLOBAL ENTERPRISE UC &C MARKET BY SIZE OF BUSINESS AND SOLUTION TYPE, 2014 ($ MILLIONS)
TABLE 45 GLOBAL UC &C MARKET SHARE BY DEPLOYMENT TYPE FOR MEDIUM AND LARGE ENTERPRISES, 2014 (%)
FIGURE 40 GLOBAL UC &C MARKET SHARE BY DEPLOYMENT TYPE FOR MEDIUM AND LARGE ENTERPRISES, 2014 (%)
U.S. SMALL-MEDIUM BUSINESS SECTOR FOR UC&C SOLUTIONS
Factors Driving Growth in UC&C for SMBs
CHAPTER 11 UC&C BY INDUSTRY SECTORS
APPLICATION OF UC&C SOLUTIONS BY INDUSTRY SEGMENT
HEALTHCARE INDUSTRY
TABLE 46 UC &C SOLUTIONS FOR THE HEALTHCARE INDUSTRY
FINANCIAL SERVICES INDUSTRY
MANUFACTURING INDUSTRY
FINANCE/STOCK TRADING
HOSPITALITY INDUSTRY
TABLE 47 UC &C SOLUTIONS FOR THE HOSPITALITY INDUSTRY PUBLIC SECTOR (GOVERNMENT)
EDUCATION SECTOR
TABLE 48 UC &C SOLUTIONS FOR THE EDUCATION SECTOR
ANALYSIS OF GLOBAL UC&C MARKET BY INDUSTRY SECTOR
TABLE 49 GLOBAL UC&C MARKET REVENUE BY INDUSTRY SECTOR, 2014 ($ MILLIONS)
FIGURE 41 GLOBAL UC &C MARKET SHARE BY INDUSTRY SECTOR, 2014 (%)
REGIONAL MARKET ANALYSIS FOR UC&C SOLUTIONS BY INDUSTRY SECTOR
AMERICAS REGION
TABLE 50 AMERICAS UC &C MARKET BY INDUSTRY SECTOR, 2014 ($ MILLIONS)
FIGURE 42 AMERICAS UC &C MARKET SHARE BY INDUSTRY SECTOR, 2014 (%)
EMEA REGION
TABLE 51 EMEA UC &C MARKET BY INDUSTRY SECTOR, 2014 ($ MILLIONS)
FIGURE 43 EMEA UC &C MARKET SHARE BY INDUSTRY SECTOR, 2014 (%)
ASIA-PACIFIC
TABLE 52 ASIA-PACIFIC UC&C MARKET BY INDUSTRY SECTOR, 2014 ($ MILLIONS)
FIGURE 44 ASIA-PACIFIC UC &C MARKET SHARE BY INDUSTRY SECTOR, 2014 (%)
CHAPTER 12 MARKET FOR UC&C BY TYPE OF DEPLOYMENT:
ON-PREMISE OR CLOUD/HOSTED
TYPES OF UC&C DEPLOYMENT
ON-PREMISE UC&C DEPLOYMENT
HOSTED/CLOUD-BASED DEPLOYMENTS
HYBRID DEPLOYMENT
MARKET ANALYSIS FOR ON-PREMISE OR HOSTED UC&C DEPLOYMENT
TABLE 53 GLOBAL UC &C MARKET BY DEPLOYMENT TYPE, THROUGH 2020 ($ MILLIONS)
FIGURE 45 GLOBAL UC &C MARKET BY DEPLOYMENT TYPE, 2014-2020 ($ MILLIONS)
REGIONAL DEPLOYMENT TRENDS FOR UC&C SOLUTIONS
TABLE 54 GLOBAL UC &C MARKET BY DEPLOYMENT TYPE AND REGION, 2014 ($ MILLIONS)
FIGURE 46 GLOBAL UC &C MARKET BY DEPLOYMENT TYPE AND REGION, 2014 (%)
CHAPTER 13 MARKET ANALYSIS FOR HOSTED/CLOUD-BASED UCAAS
SOLUTIONS
TYPES OF CLOUD-BASED DEPLOYMENT
PUBLIC CLOUD UCAAS
PRIVATE CLOUD UCAAS
HYBRID CLOUD UCAAS
ADVANTAGES/DISADVANTAGES OF A CLOUD-BASED SOLUTION
ADVANTAGES
DISADVANTAGES
MARKET OVERVIEW OF HOSTED UC&C SOLUTIONS
TABLE 55 GLOBAL UCAAS MARKET BY SOLUTION TYPE, THROUGH 2020 ($ MILLIONS)
FIGURE 47 GLOBAL UCAAS MARKET BY SOLUTION TYPE, 2014-2020 ($ MILLIONS)
HOSTED VOICE TELEPHONY
HOSTED WEB CONFERENCING
HOSTED UC COLLABORATIVE APPLICATIONS
ANALYSIS OF MARKET PLAYERS IN THE UCAAS SEGMENT
TABLE 56 GLOBAL UCAAS MARKET BY SERVICE PROVIDER, 2014 ($ MILLIONS)
FIGURE 48 GLOBAL UCAAS MARKET SHARE BY SERVICE PROVIDER, 2014 (%)
ANALYSIS OF CLOUD/HOSTED OFFERINGS OF TOP UCAAS VENDORS
ANALYSIS OF STAND-ALONE UCAAS VENDORS
Microsoft
Citrix
Avaya
Cisco
NTT/Arkadin
Orange Business Services
Google
AT&T
HP
Telefonica
Verizon
BUSINESS SUITE FOR UCAAS
TABLE 57 GLOBAL BUSINESS SUITE MARKET BY UCAAS VENDOR, 2014 ($ MILLIONS/%)
ADDITIONAL UCAAS PROVIDERS
RingCentral
8X8
ShoreTel Sky
Vonage
West IP Communications
PGi
Fonality
Mitel
TABLE 58 SUBSCRIBERS TO BUSINESS SUITE UCAAS CLOUD SEATS, DECEMBER 2014 (UNITS/%)
PUBLIC AND PRIVATE BUSINESS SUITE UCAAS
TABLE 59 BUSINESS SUITE UCAAS CLOUD SEATS BY MODEL TYPE, 2014 (UNITS)
FIGURE 49 BUSINESS SUITE UCAAS CLOUD SEATS BY MODEL TYPE, 2014 (%)
REGIONAL ANALYSIS OF UCAAS MARKETS
TABLE 60 GLOBAL UCAAS SOLUTIONS MARKET BY REGION, THROUGH 2020 ($ MILLIONS)
FIGURE 50 GLOBAL UCAAS SOLUTIONS MARKET BY REGION, 2014-2020 ($ MILLIONS)
CHAPTER 14 EMERGING TECHNOLOGY TRENDS IN UC&C
TEAM COLLABORATION APPLICATIONS
WEBRTC
TABLE 61 FEATURES OF KEY WEBRTC APPLICATIONS IN THE UC&C
MARKET
OTT APPLICATIONS
MOBILITY APPLICATIONS
IT AND MOBILITY TRENDS BY BUSINESS SIZE
MOBILITY TRENDS IN THE U.S.
VIRTUALIZATION
FEDERATION
NEW STANDARDS FOR UC&C SOLUTIONS
VOICE TELEPHONY SEGMENT
UC COLLABORATIVE APPLICATIONS STANDARDS
VIDEO AND AUDIO CONFERENCING STANDARDS
WEBRTC FOR VIDEOCONFERENCING
CONTACT CENTER SOLUTION STANDARDS
TABLE 62 NEW STANDARDS FOR UC &C SOLUTIONS BY TECHNOLOGY UC&C FORUMS FOR STANDARDS DEVELOPMENT
CHAPTER 15 INDUSTRY STRUCTURE AND COMPETITIVE ANALYSIS
UC&C MARKET STRUCTURE
MARKET DRIVERS AND CHALLENGES
COMPETITIVE FACTORS
COMPETING ON THE VOICE TELEPHONY OR COLLABORATIVE APPS FRONT
STRATEGIC INVESTMENTS BY VENDORS
TECHNOLOGY AS A COMPETITIVE ADVANTAGE
CLOUD-HOSTED UCAAS CAPABILITY
MOBILITY APPLICATIONS BECOME INTEGRAL TO UCC SOLUTIONS
MARKET ANALYSIS
MARKET SHARE OF UC&C SOLUTION PROVIDERS
TABLE 63 GLOBAL UC &C SOLUTIONS MARKET BY PROVIDER, 2014 ($ MILLIONS)
FIGURE 51 GLOBAL UC &C SOLUTIONS MARKET SHARE BY PROVIDER, 2014 (%)
UC&C MARKET LEADERS
CISCO
MICROSOFT CORP.
AVAYA
INTERCALL
IBM
MITEL
SHORETEL
ACQUISITIONS AND PARTNERSHIPS
TABLE 64 ANALYSIS OF KEY ACQUISITIONS IN THE UC&C MARKET, 2003-2015
PRICING TRENDS FOR UC&C SOLUTIONS
PURCHASING INFLUENCES FOR UC&C SOLUTIONS
CHAPTER 16 COMPANY PROFILES
8X8 INC.
ALCATEL-LUCENT ENTERPRISE
AT&T
AVAYA
BLUE JEANS NETWORKS
BT GLOBAL SERVICES
CISCO SYSTEMS INC.
CITRIX SYSTEMS INC.
HEWLETT PACKARD (HP)
HUAWEI TECHNOLOGIES CO. LTD.
IBM
INTERACTIVE INTELLIGENCE
INTERCALL
LIFESIZE
MICROSOFT
MITEL NETWORKS
NEC
NTT COMMUNICATIONS
ORANGE BUSINESS SERVICES
PANTERRA NETWORKS
POLYCOM INC.
RINGCENTRAL INC.
SHORETEL INC.
TELSTRA CORP. LTD.
TELEFONICA
UNIFY INC.
VERIZON COMMUNICATIONS
WEST CORP.
CHAPTER 17 APPENDIX
TABLE 65 SUMMARY OF KEY PATENTS IN THE UC &C MARKET

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