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Fax Services Market - Global Outlook and Forecast 2017 - 2022

Fax Services Market - Global Outlook and Forecast 2017 - 2022

The global fax services market is likely to cross $2.8 billion by 2022
Biscom, RingCentral,eFax, HelloFax, SRFax, Nextiva, Open Text, and Xmedius are the major players in the market. The increase in the adoption of cloud-based VOIP services is likely to lead to the growth of hybrid fax services, thereby declining the deployment of traditional on-premises fax services. The deployment of hybrid models is likely to increase during the forecast period. Regulated industries such as healthcare and financials are the major end-users of faxing services, followed by legal, manufacturing, logistics, and transportation sectors. The revenue contribution by the government agencies is also higher and is expected to grow during the forecast period. North America is expected to lead the market followed by Europe.

Report Timeline
Base Year: 2016
Forecast Year: 2017–2022

Major vendors profiled in the report are as following:
RingCentral
Biscom
eFax
HelloFax
SRFax
Nextiva
Open Text
XMedius

Other prominent vendors include ActFax, Alhambra, Alt-N Technology, Cleo, Copia International, Concord Technologies, Crosby Fax, Data on Call, eComfax (Cloud Worldwide Services), Equisys, Esker, EtherFax, Extracomm, FaxAge, FaxCore, GFI Software, GoldFax, iFax, Imagicle, InterFAX, Joyhong Software, Kofax, Lane Telecommunication, Messagenet, MetroFax, Monfax - Bjt Partners, MyFax, Neotel (Lqiuid Telecom), OceanX Technology, Upland Software (Omtool), PamFax, Retarus, Softlinx, Sfax, Utbox.

Scope of the Report

The study considers the present scenario of the global fax services market and its market dynamics for the period 2017−2022. It covers a detailed overview of various market growth enablers, restraints, and trends. The study covers both the demand and supply side of the market. It also profiles and analyzes the leading 6 companies and 24 other prominent companies operating in the market.

To calculate the market size, the report considers the revenue generated by vendors in the market through subscription of fax services by end-users. It also considers geographical revenue via customer operating locations.
The report provides the analysis of the key segments of the market by user, distribution channel, geography, and vendors. It provides a detailed analysis of revenue from various segments:

Deployment Type
On-premises fax
Online fax
Hybrid fax

User Types
Individual and home office
Small and medium enterprises (SMEs)
Large enterprises

Industry Sector
Health sector
BFSI
Legal sector
Manufacturing, transportation, and logistics sector
Other sectors

Application
Production
End-user

Major Geographies
APAC
EMEA
Latin America
North America

Key Countries
Australia
Brazil
Canada
China
France
Germany
South Africa
UAE
UK
US

The report provides a holistic view of the global market, the companies involved in the market, and the factors driving its growth. It also provides information on some of the latest trends that have started to surface and are likely to become strong market driving forces over the next five years. This report also provides the Porter’s Five Forces analysis along with a description of each force and its impact on the market. Further, the report also provides complete value chain analysis of the global market.

Fax Services Market: Key Vendor Analysis
Global players are likely to grow inorganically by acquiring regional or local players

The fax services market is becoming competitive due to the evolution of cloud-based faxing technology. Many vendors offering on-premises solutions that integrate office and individual fax machines are now involved in offering cloud-based faxing solutions without the need to separate fax hardware and software. Open Text is the leading provider of on-premise fax solution, whereas the cloud-based faxing services is dominated by J2 Global.
Biscom, eFax, HelloFax, SRFax, Nextiva, Open Text, RingCentral, and XMedius are major vendors profiled in the report

Fax Services Market Dynamics
Increased adoption of cloud-based communication and collaboration platforms to drive the market growth

Increased awareness about operating green office environment, regulatory compliance requiring fax services, flexibility and scalability of internet fax, and increased adoption of cloud-based communication and collaboration platforms are the major factors that are driving the market growth. Further, the report includes the latest trends and opportunities such as high preference for green offices. With increasing adoption of fax services, the consumption of paper can be controlled to a large extent, which can lead to the greener and cleaner environment. Other trends explained in the report are migration to the cloud-based faxing model, availability of hybrid fax solutions, and vendor consolidation.

Fax Services Market: Segmental Overview
The Healthcare sector will contribute maximum revenue

In terms of industry sectors, the use of fax services is high in the healthcare and financial sectors because of the regulatory compliance such as HIPPA and data protection laws. This trend will also continue during the forecast period. There is also a strong contribution from government, education institutions, manufacturing, and law firms to the revenue of the market from across the globe. Small-scale manufacturing, transportation, and logistics providers will enable the growth of the market through adoption of fax services during the forecast period. Similarly, in terms of deployment model, the market will witness more growth in the cloud-based faxing services segment than the on-premises segment. Similarly, the production fax market will be the dominant revenue contributor.
Large enterprises are the major contributors of fax services with 48.6% of share to the market. The market share of the home office users segment is likely to decline during the forecast period because of the growth of SMEs.

Fax Services Market: Geographical Analysis
North America to account for the largest market share followed by Europe

North America will continue to be a major revenue generating region during the forecasted period, with identified growth among SMEs in all industry sectors. In APAC, traditional fax solutions, which include fax machines and on-premises fax solutions are still prevalent. This region also records high growth in the use of desktop software for faxing needs, which is declining the usage of telephony faxing. The adoption of cloud-based fax in APAC is high in countries such as Australia and China. In Europe, the migration to cloud-based and hybrid fax services will be a key driver for the growth of the market. There are also corporate customers that use on-premises fax server solutions hosted in data centers.


1 Research Methodology
2 Research objectives
3 Research Process
4 Report Coverage
4.1 Market Definition
4.2 Base Year
4.3 Scope of Study
4.3.1 Market Study Considerations
4.3.2 Market Segmentation by Fax Deployment Model
4.3.3 Market Segmentation by User Type
4.3.4 Market Segmentation by Industry Sector
4.3.5 Market Segmentation by Geography
4.3.6 Vendor Selection
5 Report Assumptions & Caveats
5.1.1 Inclusions
5.1.2 Exclusions
5.1.3 Market Study Assumption
5.2 Currency Conversion rate
5.3 Market Derivation
6 Market at a Glance
7 Introduction
8 Market Dynamics
8.1 Market Growth enablers
8.1.1 Increases Awareness About Operating Green Office Environment
8.1.2 Regulatory Compliance requires Fax Services
8.1.3 Flexibility and Scalability of Internet Fax
8.1.4 Increased Adoption of Cloud-based Communication and Collaboration Platforms
8.2 Market Restraints
8.2.1 Security Concerns
8.2.2 Increased Capital and Operational Expenditure in Traditional Faxing Solutions
8.2.3 Presence of Effective Alternatives to Fax
8.3 Market Opportunities & trends
8.3.1 Migration to Cloud-based Faxing Model
8.3.2 Increase in Migration to Hybrid Fax Solutions
8.3.3 Automation of Fax Workflow
8.3.4 Vendor Consolidation in cloud-based faxing space
9 Global fax Services Market
9.1 Market Size and Forecast
9.2 Porter’s Five Forces Analysis
9.2.1 Threat of New Entrants
9.2.2 Bargaining Power of Suppliers
9.2.3 Bargaining Power of Buyers
9.2.4 Threat of Substitutes
9.2.5 Competitive Rivalry
10 Fax Services Market- by Deployment Model
10.1 On-premise Fax Services
10.1.1 Market Overview
10.1.2 Market Size and Forecast
10.2 Online FAX Services
10.2.1 Market Overview
10.2.2 Market Size and Forecast
10.3 Hybrid Fax
10.3.1 Market Overview
10.3.2 Market Size and Forecast
11 Fax Services Market- by User Type
11.1 Individual and Home Users
11.1.1 Market Overview
11.1.2 Market Size and Forecast
11.2 Small and Medium Enterprises (SME)
11.2.1 Market Overview
11.2.2 Market Size and Forecast
11.3 Large Enterprise
11.3.1 Market Overview
11.3.2 Market Size & Forecast
12 Online Fax Market- by Application
12.1 Production Fax Market by Industry Sector
12.2 End-user Online Fax Market by Industry Sector
13 Online Fax Market- by Industry Sector
13.1 Market Overview
13.2 Healthcare Sector
13.2.1 Market Overview
13.2.2 Market Size and Forecast
13.3 Banking, Financial Services and Insurance (BFSI)
13.3.1 Market Overview
13.3.2 Market Size and Forecast
13.4 Legal Sector
13.4.1 Market Overview
13.4.2 Market Size and Forecast
13.5 Manufacturing, Transport, and Logistics sector
13.5.1 Market Overview
13.5.2 Market Size and Forecast
13.6 Others Sector
13.6.1 Market Overview
13.6.2 Market Size and Forecast
14 Online fax Market – By Geography
14.1 Market Overview
15 North America: Online Fax Market
15.1 Market Size and forecast
15.2 Online Fax Market in North America By Industry Sector
15.2.1 Healthcare Sector: Market Size and Forecast
15.2.2 BFSI Sector: Market Size and Forecast
15.2.3 Legal Sector: Market Size and Forecast
15.2.4 Manufacturing, Transportation, and Logistics Sector: Market Size and Forecast
15.2.5 Other Sectors: Market Size and Forecast
15.3 Key Countries
15.3.1 US: Market Size and Forecast
15.3.2 Canada: Market Size and Forecast
16 Europe: Online Fax Market
16.1 Market Size and forecast
16.2 Online Fax Market in Europe By Industry Sector
16.2.1 Healthcare Sector: Market Size and Forecast
16.2.2 BFSI Sector: Market Size and Forecast
16.2.3 Legal Sector: Market Size and Forecast
16.2.4 Manufacturing, Transportation, and Logistics Sector: Market Size and Forecast
16.2.5 Other Sectors: Market Size and Forecast
16.3 Key Countries
16.3.1 UK: Market Size and Forecast
16.3.2 Germany: Market Size and Forecast
16.3.3 France: Market Size and Forecast
17 APAC: Online Fax Market
17.1 Market size and FORECAST
17.2 Online Fax Market in APAC By Industry Sector
17.2.1 Healthcare Sector: Market Size and Forecast
17.2.2 BFSI Sector: Market Overview
17.2.3 Legal Sector: Market Size and Forecast
17.2.4 Manufacturing, Transportation, and Logistics Sector: Market Size and Forecast
17.2.5 Other Sectors: Market Size and Forecast
17.3 Key Countries
17.3.1 China: Market Size and Forecast
17.3.2 Australia: Market Size and Forecast
18 RoW: Online Fax Market
18.1 Market Size and Forecast
18.2 Online Fax Market in ROW By Industry Sector
18.2.1 Healthcare Sector: Market Size and Forecast
18.2.2 BFSI Sector: Market Size and Forecast
18.2.3 Legal Sector: Market Size and Forecast
18.2.4 Manufacturing, Transportation, and Logistics: Market Size and Forecast
18.2.5 Other Sectors: Market Size and Forecast
18.3 Key Countries
18.3.1 South Africa: Market Size and Forecast
18.3.2 Brazil: Market Size and Forecast
18.3.3 UAE: Market Size and Forecast
19 Competitive Landscape
19.1 Market Overview
20 Key Company Profiles
20.1 Biscom
20.1.1 Business Overview
20.1.2 Market Overview
20.1.3 Key Strength
20.1.4 Key Weakness
20.2 eFax (J2 Global)
20.2.1 Business Overview
20.2.2 Market Overview
20.2.3 Key Strengths
20.2.4 Key Weakness
20.3 HelloFax
20.3.1 Business Overview
20.3.2 Market Overview
20.3.3 Strength
20.3.4 Weakness
20.4 Nextiva
20.4.1 Business Overview
20.4.2 Market Overview
20.4.3 Strength
20.4.4 Weakness
20.5 Open Text
20.5.1 Business Overview
20.5.2 Market Overview
20.5.3 Strength
20.5.4 Weakness
20.6 RingCentral
20.6.1 Business Overview
20.6.2 Market Overview
20.6.3 Key Strength
20.6.4 Key Weakness
20.7 SRFax
20.7.1 Business Overview
20.7.2 Market Overview
20.7.3 Strength
20.7.4 Weakness
20.8 Xmedius
20.8.1 Business Overview
20.8.2 Market Overview
20.8.3 Key Strength
20.8.4 Key Weakness
21 Other Prominent Companies
21.1 ActFax Communication
21.2 Alhambra-Eidos Company
21.3 Alt-N-Technology
21.4 CLEO
21.5 Copia International
21.6 Concord Technologies
21.7 Crosby Fax
21.8 Data on Call (J2 Global)
21.9 eComFax (Cloud Worldwide Services)
21.1 Equisys
21.11 Esker
21.12 EtherFax
21.13 ExatraComm
21.14 FaxAge
21.15 FaxCore
21.16 GFI Software
21.17 GoldFax (DPD International)
21.18 iFax
21.19 Imagicle
21.2 InterFax
21.21 Joyhong Software
21.22 KOFAX
21.23 Lane Telecommunication
21.24 Messagenet
21.25 MetroFax
21.26 MONFAX - BJT PARTNERS
21.27 MyFax
21.28 NeoTel (Lqiuid Telecom)
21.29 OceanX Technology
21.3 Upland Software (Omtool)
21.31 PamFax
21.32 ReTARUS
21.33 Sfax
21.34 Softlinx
21.35 Utbox
22 Report Summary
22.1 Key Takeaways
22.2 Qualitative Summary of Global Online Fax Market 2016–2022
22.3 Quantitative Summary of Global Online Market 2016–2022
23 Appendix
23.1 List of Abbreviations
List of Exhibits
Exhibit 1 Segmentation of Global Fax Services Market
Exhibit 2 Market Size Calculation Approach 2016
Exhibit 3 Market Size Calculation
Exhibit 4 Evolution of Fax Services
Exhibit 5 Fax Deployment Model
Exhibit 6 Characteristic Features of Fax Deployment Models
Exhibit 7 Global Fax Services Market 2016–2022 ($ million)
Exhibit 8 Five Forces Analysis
Exhibit 9 Global Fax Services Market by On-premises Fax Solutions 2016–2022 ($ million)
Exhibit 10 Global Fax Services Market by Cloud-based Fax Services 2016–2022 ($ million)
Exhibit 11 Global Fax Services Market by Hybrid Fax Solutions 2016–2022 ($ million)
Exhibit 12 Global Fax Services Market by Individual and Home User Segment 2016–2022 ($ million)
Exhibit 13 Global Fax Services Market by SME 2016–2022 ($ million)
Exhibit 14 Global Fax Services Market by Large Enterprises Segment 2016–2022 ($ million)
Exhibit 15 Revenue of Global Fax Services Market by Application ($ million)
Exhibit 16 Revenue of Global Fax Services Market in Production Usage Segment by Industry Sector ($ million)
Exhibit 17 Revenue of Global Fax Services Market in End-user Usage Fax Segment by Industry Sector ($ million)
Exhibit 18 Global Fax Services Market by End-users
Exhibit 19 Global Fax Services Market by End-users (in $ million)
Exhibit 20 Global Fax Services Market by Healthcare Sector 2016–2022 ($ million)
Exhibit 21 Share of Production and End-user Usage in Healthcare Sector 2016
Exhibit 22 Global Fax Services Market by BFSI Sector 2016–2022 ($ million)
Exhibit 23 Share of Production Usage and End-user Usage in Global Fax Service Market by Financial Institutions and Mortgage Companies (2016)
Exhibit 24 Global Fax Services Market by Legal Sector 2016–2022 ($ million)
Exhibit 25 Share of Production Usage and End-user Usage in Global Fax Services by Legal Sector 2016
Exhibit 26 Global Fax Services Market by Manufacturing, Transportation, and Logistics Sector 2016–2022 ($ million)
Exhibit 27 Share of Production Usage and End-user Usage in Global Fax Services Market by Manufacturing, Transportation, and Logistics Sector 2016
Exhibit 28 Global Fax Services Market by Others Sector 2016–2022 ($ million)
Exhibit 29 Share of Production Usage and End-user Usage in Global Fax Market by Other Sectors (2016)
Exhibit 30 Global Fax Services Market by Geography
Exhibit 31 Fax Services Market in North America 2016–2022 ($ million)
Exhibit 32 Fax Services Market in North America by Healthcare Sector 2016–2022 ($ million)
Exhibit 33 Fax Services Market in North America by BFSI Sector 2016–2022 ($ million)
Exhibit 34 Fax Services Market in North America by Legal Sector 2016–2022 ($ million)
Exhibit 35 Fax Services Market in North America by Manufacturing, Transportation, and Logistics Sector 2016–2022 ($ million)
Exhibit 36 Fax Services Market in North America for Other Sectors 2016–2022 ($ million)
Exhibit 37 Fax Services Market in US 2016–2022 ($ million)
Exhibit 38 Fax Services Market in Canada 2016–2022 ($ million)
Exhibit 39 Fax Services Market in Europe 2016–2022 ($ million)
Exhibit 40 Fax Services Market in Europe for Healthcare Sector 2016–2022 ($ million)
Exhibit 41 Fax Services Market in Europe for BFSI Sector 2016–2022 ($ million)
Exhibit 42 Fax Services Market in Europe for Legal Sector 2016–2022 ($ million)
Exhibit 43 Fax Services Market in Europe for Manufacturing, Transportation, and Logistics Sector 2016–2022 ($ million)
Exhibit 44 Fax Services Market in Europe by Other Sectors 2016–2022 ($ million)
Exhibit 45 Fax Services Market in UK 2016–2022 ($ million)
Exhibit 46 Fax Services Market in Germany 2016–2022 ($ million)
Exhibit 47 Fax Services Market in France 2016–2022 ($ million)
Exhibit 48 Fax Services Market in APAC 2016–2022 ($ million)
Exhibit 49 Fax Services Market in APAC by Healthcare Sector 2016–2022 ($ million)
Exhibit 50 Fax Services Market in APAC for BFSI Sector 2016–2022 ($ million)
Exhibit 51 Fax Services Market in APAC by Legal Sector 2016–2022 ($ million)
Exhibit 52 Fax Services Market in APAC for Manufacturing, Transportation, and Logistics Sector 2016–2022 ($ million)
Exhibit 53 Fax Services Market in APAC for Other Sectors 2016–2022 ($ million)
Exhibit 54 Fax Services Market in China 2016–2022 ($ million)
Exhibit 55 Fax Services Market in Australia 2016–2022 ($ million)
Exhibit 56 Fax Services Market in ROW 2016–2022 ($ million)
Exhibit 57 Fax Services Market in ROW by Healthcare Sector 2016–2022 ($ million)
Exhibit 58 Fax Services Market in ROW by BFSI Sector 2016–2022 ($ million)
Exhibit 59 Fax Services Market in ROW by Legal Sector 2016–2022 ($ million)
Exhibit 60 Fax Services Market in ROW for Manufacturing, Transportation, and Logistics Sector 2016–2022 ($ million)
Exhibit 61 Fax Services Market in ROW for Other Sectors 2016–2022 ($ million)
Exhibit 62 Fax Services Market in South Africa 2016–2022 ($ million)
Exhibit 63 Fax Services Market in Brazil 2016–2022 ($ million)
Exhibit 64 Fax Services Market in UAE 2016–2022 ($ million)
List of Tables
Table 1 Key Geographies Definition
Table 2 Key Caveats
Table 3 Currency Conversion 2013−2016
Table 4 Global Fax Services Market by User Type 2016–2022 ($ million)
Table 5 Global Fax Services Market by Industry Sector 2016–2022 ($ million)
Table 6 eFax Plans and Pricing
Table 7 eFax Pricing (August 2017)
Table 8 HelloFax Online Fax Plan
Table 9 Nextiva Online Fax Services Packages
Table 10 RingCentral Fax Pricing (August 2017)
Table 11 SRFax: Basic and Standard Plans (As on August 2017)
Table 12 SRFax: Healthcare Plans (As on August 2017)
Table 13 SRFax: Enterprise Plans
Table 14 Qualitative Summary of Global Fax Services Market
Table 15 Quantitative Summary of Global Fax Services Market by Deployment Model ($ million)
Table 16 Quantitative Summary of Global Fax Services Market by User Type ($ million)
Table 17 Quantitative Summary of Global Fax Services Market by Industry Sector ($ million)
Table 18 Quantitative Summary of Global Fax Services Market by Geography ($ million)
Table 19 Quantitative Summary of Global Fax Services Market by Geography (revenue %)
Table 20 Quantitative Summary of Fax Market in North America by Industry Sector ($ million)
Table 21 Quantitative Summary of Fax Services Market in Europe by Industry Sector ($ million)
Table 22 Quantitative Summary of Fax Services Market in APAC by Industry Sector ($ million)
Table 23 Quantitative Summary of Fax Services in ROW Market by Industry Sector ($ million)

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