Unified communications technology providers: case studies and analysis

Unified communications technology providers: case studies and analysis

This report examines how different vendors are approaching cloud-based unified communications (UC). It outlines key details such as the range of services offered, go-to-market strategies and financial performance. It highlights how vendors are working to differentiate their services and build market share.  

It is based on several sources including: 

▪ Analysys Mason’s discussions with vendors and service providers in the UC market 
▪ public announcements, press releases, annual reports and financial statements of market players.

Key Questions Answered in This Report:

▪ What are the major trends in the delivery of UC services? 
▪ How does the scope of the UC portfolio vary for different providers?
▪ What delivery models are being used (on-premises/hybrid/privately hosted/public cloud)? 
▪ What go-to-market strategies and sales channels are UC service providers relying on? 
▪ What are the key differentiators in this market? 

Case Studies:

▪ 8x8 
▪ Alcatel-Lucent Enterprise (ALE) (Rainbow) 
▪ Cisco 
▪ LogMeIn 
▪ Microsoft Teams
▪ Mitel ▪ Ribbon Communications (Kandy) 
▪ RingCentral 
▪ Vonage 
▪ Zoom Communications

Executive summary


Case studies


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