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The Telecoms services forecast for enterprises: South Africa 2017–2022

This report provides an outlook on the enterprise telecoms and ICT services market in South Africa. It highlights overall revenue growth and identifies the key services that will drive this growth for different sizes of enterprise.


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Executive summary

Executive summary: Operator enterprise revenue will grow steadily, and will shift from legacy voice towards data, IoT and other business services

Forecast results

Operator enterprise revenue will rise steadily over the next 5 years as mobile data services experience strong growth

All sizes of enterprise will deliver revenue growth, although it will be most marked among the smallest enterprises

A significant increase in handset data and IoT connectivity services will deliver strong revenue growth for mobile operators

Operator revenue from fixed services will gradually decline despite an increase in the number of data connections

Fixed data connections will grow in terms of absolute numbers and in terms of bandwidth

Markets for other business services will experience rapid growth, offering operators an opportunity to gain share of new revenue

Forecast methodology and assumptions

Forecast methodology and assumptions: Presentation of results

Forecast methodology and assumptions: Market definition

Forecast methodology and assumptions: Modelling approach

Forecast methodology and assumptions: Mobile services

Forecast methodology and assumptions: Fixed services

Forecast methodology and assumptions: Other business services

 

Figure 1: Telecoms operator retail revenue from SMEs by service type, South Africa, 2013–2022

Figure 2: Connections for enterprises and CAGRs by type of connection, South Africa, 2017–2022

Figure 3: Percentages of retail revenue, total employees and total enterprises by enterprise size, South Africa, 2017

Figure 4: Percentage of retail revenue for telecoms operators from SMEs in 2017 and CAGR for 2017–2022 by service type, South Africa

Figure 5: Retail revenue for telecoms operators from SMEs by service type, South Africa, 2013–2022

Figure 6: Percentages of total employees, business sites, and enterprises by enterprise size, South Africa, 2017

Figure 7: Telecoms operator retail revenue from enterprises by service type and enterprise size, South Africa, 2017 and 2022

Figure 8: Average annual spend per employee on mobile services (excluding IoT) by enterprise size, South Africa, 2017

Figure 9:  Mobile service retail revenue and connections for enterprises, South Africa, 2013–2022

Figure 10: Average annual spend per site on fixed services (excluding IoT) by enterprise size, South Africa, 2017

Figure 11: Fixed service retail revenue and connections for enterprises, South Africa, 2013–2022

Figure 12: Number of enterprise fixed broadband connections by type of connection, South Africa, 2013–2022

Figure 13: Number of enterprise dedicated connections by connection speed, South Africa, 2013–2022

Figure 14: Other business services retail revenue by service type, South Africa, 2013–2022

Figure 15: Percentage of enterprises, employees and business sites by enterprise size, South Africa, 2017

Figure 16: Diagram of the forecast modelling approach

Figure 17: Definitions and key drivers for mobile services

Figure 18a: Definitions and key drivers for fixed services

Figure 18b: Definitions and key drivers for fixed services

Figure 19a: Definitions and key drivers for other business services

Figure 19b: Definitions and key drivers for other business services

 

 

 

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