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The Telecoms services for enterprises: Hong Kong forecast 2017–2022

This report provides an outlook on the enterprise telecoms and ICT services market in Hong Kong. It highlights overall revenue trends and identifies the key services which will deliver growth opportunities for enterprises of different sizes.


Executive summary: operator enterprise revenue will fall, driven by declines in voice services
Forecast results
Operator enterprise revenue will decrease over the forecast period, driven by declines in voice revenue
Revenue will fall – especially from small enterprises – as competition continues to drive down prices for legacy services
A fall in legacy voice services revenue will drive a small decline in mobile services revenue for operators during the forecast period
Operator revenue from fixed services will continue to decline due to falling use of voice services and competitive pressure on pricing
Fixed data connections will grow in terms of absolute numbers and there will be a gradual migration towards higher bandwidth services
Markets for other business services will continue to grow, offering operators the opportunity to gain a share of new revenue
Key other business services for operators in Hong Kong include co-location and hosting, security and private cloud
Operator product offerings in Hong Kong
Forecast methodology and assumptions
Forecast methodology and assumptions: presentation of results
Forecast methodology and assumptions: market definition
Forecast methodology and assumptions: modelling approach
Forecast methodology and assumptions: mobile services
Forecast methodology and assumptions: fixed services
Forecast methodology and assumptions: other business services


List of figures:

Figure 1: Change in telecoms operator retail revenue from enterprises by service type (where red denotes a decrease, and green an increase), Hong Kong, 2017–2022
Figure 2: Connections for enterprises and CAGRs by type of connection, Hong Kong, 2017–2022
Figure 3: Telecoms operator retail revenue from enterprises in 2017 and CAGR for 2017–2022 by enterprise size, Hong Kong, 2017
Figure 4: Telecoms operator retail revenue from enterprises by service type, Hong Kong, 2013–2022
Figure 5: Percentage of telecoms operator retail revenue from enterprises in 2017 and CAGR for 2017–2022 by service type, Hong Kong
Figure 6: Percentages of retail revenue, total employees and total enterprises by enterprise size, Hong Kong, 2017
Figure 7: Telecoms operator retail revenue from enterprises by service type and enterprise size, Hong Kong, 2017 and 2022
Figure 8: Average monthly spend per employee on mobile services (excluding IoT) by enterprise size, Hong Kong, 2017
Figure 9: Telecoms operator mobile service retail revenue and connections for enterprises, Hong Kong, 2013–2022
Figure 10: Average monthly spend per site on fixed services (excluding IoT and Pay TV) by enterprise size, Hong Kong, 2017
Figure 11: Telecoms operator fixed service retail revenue and connections for enterprises, Hong Kong, 2013–2022
Figure 12: Number of enterprise fixed broadband connections by type of connection, Hong Kong, 2013–2022
Figure 13: Number of dedicated connections by connection speed, Hong Kong, 2013–2022
Figure 14: Average monthly spend per employee on other business services by enterprise size, Hong Kong, 2017 and 2022
Figure 15: Whole market other business services retail revenue from enterprises by service type, Hong Kong, 2013–2022
Figure 16: Other business services retail revenue from enterprises by service type and provider, and operators’ share of this revenue by service type, Hong Kong, 2022
Figure 17: Major operators and service providers serving the enterprise market in Hong Kong
Figure 18: Percentage of enterprises, employees and business sites by enterprise size, Hong Kong, 2017
Figure 19: Diagram of the forecast modelling approach
Figure 20: Definitions and key drivers for mobile services
Figure 21: Definitions and key drivers for fixed services
Figure 22: Definitions and key drivers for other business services

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