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The Operator business services: New Zealand forecast 2018–2023

The Operator business services: New Zealand forecast 2018–2023

This report provides an outlook on the business telecoms and ICT services market in New Zealand. It highlights overall revenue trends and identifies the key services that will deliver growth opportunities for revenue from businesses of different sizes.


Executive summary
Executive summary: operator business revenue in New Zealand will grow between 2018 and 2023, mainly driven by growing demand for ICT services
Implications for operators
Forecast results
Operator business revenue in New Zealand will increase during the forecast period, and ICT services will be the most significant contributor to this growth
Large enterprises will deliver most of the expected growth in operators’ business revenue during the forecast period, and will remain the largest source of it
Total revenue from mobile services will stabilise during the forecast period; revenue from handset data and IoT connectivity will continue to grow
Operator revenue from fixed services in New Zealand will decrease during the forecast period, driven by a fall in revenue from voice services
The number of business fixed data connections in New Zealand will increase between 2018 and 2023, along with demand for higher-bandwidth services
The addressable market for other business services for operators will continue to grow as businesses increasingly use cloud-based business solutions
SaaS, security, IaaS, and co-location and hosting are the key other business services markets addressed by operators in New Zealand
The broader business IT and managed services market reaches beyond those services addressed by operators and is currently worth around NZD6billion
Operator profiles
The fixed (telephony and broadband) business market in New Zealand is dominated by Spark; its competitors in the business mobile market are Vodafone and 2degrees
Operator profiles: Spark
Operator profiles: Vocus Group
Operator profiles: other operators
Forecast methodology and assumptions
Forecast methodology and assumptions: presentation of results
Forecast methodology and assumptions: market definition
Forecast methodology and assumptions: modelling approach
Forecast methodology and assumptions: mobile services
Forecast methodology and assumptions: fixed services [1]
Forecast methodology and assumptions: fixed services [2]
Forecast methodology and assumptions: other business services [1]
Forecast methodology and assumptions: other business services [2]
Forecast methodology and assumptions: broader IT categories
About the author and Analysys Mason
About the author
Analysys Mason’s consulting and research are uniquely positioned
Research from Analysys Mason
Consulting from Analysys Mason
List of figures
Figure 1: Change in telecoms operator retail revenue from businesses by service type, New Zealand, 2018–2023
Figure 2: Connections for businesses and CAGRs by type of connection, New Zealand, 2018–2023
Figure 3: Telecoms operator retail revenue from businesses in 2018 and CAGR for 2018–2023 by enterprise size, New Zealand
Figure 4: Telecoms operator retail revenue from businesses by service type, New Zealand, 2014–2023
Figure 5: Percentage of telecoms operator retail revenue from businesses in 2018 and CAGR for 2018–2023 by service type, New Zealand
Figure 6: Percentages of retail revenue, total employees and total enterprises by enterprise size, New Zealand, 2018
Figure 7: Telecoms operator retail revenue from businesses by service type and enterprise size, New Zealand, 2018 and 2023
Figure 8: Telecoms operator mobile service retail revenue and connections for businesses, New Zealand, 2014–2023
Figure 9: Telecoms operator fixed service retail revenue and connections for businesses, New Zealand, 2014–2023
Figure 10: Number of business fixed broadband and dedicated connections by type of connection, New Zealand, 2014–2023
Figure 11: Whole market other business services retail revenue from businesses by service type, New Zealand, 2014–2023
Figure 12: Other business services retail revenue from businesses by service type and provider and operators’ share of this revenue by service type, New Zealand, 2023
Figure 13: Business IT spend, New Zealand, 2018–2023
Figure 14: Reported data related to the business mobile market in New Zealand, 2018
Figure 15: Spark’s revenue from selected product segments, financial years (FY) 2017 and 2018 (ended on 30 June 2018)
Figure 16: Spark’s business voice and business broadband connections, financial years (FY) 2017, 2018 and 2019
Figure 17: Percentage of enterprises, employees and business sites by enterprise size, New Zealand, 2018
Figure 18: Diagram of the forecast modelling approach
Figure 19: Definitions and key drivers for mobile services
Figure 20a and b: Definitions and key drivers for fixed services
Figure 21a and b: Definitions and key drivers for other business services
Figure 22: Description of broader IT categories tracked by AMI-Partners (acquired by Analysys Mason)

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