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The M2M scorecard for communications service providers 2015

The M2M scorecard for communications service providers 2015

CSPs are among the most important participants in the M2M value chain. However, some CSPs are providing more compelling M2M solutions – and selling and delivering these more effectively – than others. Analysys Mason's 'M2M scorecard for communications service providers 2015' is a ranking of CSPs according to how they are performing in matters related to M2M, and how they are positioned for growth in this market.


Executive summary
Executive summary: Overall rankings
Executive summary: Individual CSP rankings [1]
Executive summary: Individual CSP rankings [2]
Executive summary: Individual CSP rankings [3]
Executive summary: Overall excellence
Scale and execution
Scale and execution: Activation of a large number of connections is an important measure of the success of a CSP’s M2M business
Scale and execution: AT&T is a Tier 1 worldwide M2M CSP in this category
Scale and execution: Vodafone is a Tier 1 worldwide M2M CSP in this category
Scale and execution: Deutsche Telekom is a Tier 2 worldwide M2M CSP in this category
Scale and execution: Telefónica is a Tier 2 worldwide M2M CSP in this category
Scale and execution: Telenor Connexion is a Tier 2 worldwide M2M CSP in this category
Scale and execution: Tele2 and Telekom Austria Group M2M are Tier 3 worldwide M2M CSPs in this category
Scale and execution: TeliaSonera is a Tier 1 M2M domestic and regional M2M CSP in this category
Scale and execution: TeliaSonera is a Tier 1 M2M domestic and regional M2M CSP in this category
Scale and execution: Sprint is a Tier 1 M2M domestic and regional M2M CSP in this category
Scale and execution: Swisscom is a Tier 2 M2M domestic and regional M2M CSP in this category
Scale and execution: Etisalat is a Tier 2 M2M domestic and regional M2M CSP in this category
Organisational structure
Organisational structure plays a key role in the success of CSPs’ M2M businesses
Organisational structure: AT&T and Deutsche Telekom are Tier 1 worldwide M2M CSPs in this category
Organisational structure: Telekom Austria Group M2M is a Tier 1 worldwide M2M CSPs in this category
Organisational structure: Telefónica and Vodafone are Tier 1 worldwide M2M CSPs in this category
Organisational structure: Swisscom and TeliaSonera are Tier 1 regional and domestic M2M CSPs in this category
Partnerships
Partnerships: Successful partnerships are those in which CSPs derive greater value than simply connectivity revenue
Partnerships: Successful partnerships are those in which CSPs derive greater value than simply connectivity revenue
Partnerships: AT&T and Deutsche Telekom are Tier 1 worldwide M2M CSPs in this category
Partnerships: Tele2 is a Tier 1 worldwide M2M CSP in this category
Partnerships: Telefónica is a Tier 1 worldwide M2M CSP in this category, with one of the largest number of M2M and IOT partners of any CSP
Partnerships: Vodafone is a Tier 1 worldwide M2M CSP in this category
Partnerships: Telekom Austria Group and Telenor Connexion are Tier 2 worldwide M2M CSPs in this category
Partnerships: Sprint, Swisscom and TeliaSonera are Tier 1 regional and domestic M2M CSPs in this category
Technological enablement
Technological enablement: CSPs must invest and innovate as new IT tools for M2M service provision emerge and existing capabilities mature
Technological enablement: AT&T is a Tier 1 worldwide M2M CSP in this category
Technological enablement: Deutsche Telekom and Telefónica are Tier 1 worldwide M2M CSPs in this category
Technological enablement: Telenor Connexion is a Tier 1 worldwide M2M CSP in this category
Technological enablement: Vodafone is a Tier 1 worldwide M2M CSP in this category
Technological enablement: Tele2 and Swisscom are Tier 1 worldwide and regional and domestic M2M CSPs in this category, respectively 
Customer support and aftersales
Customer support and aftersales: Typically CSPs’ strategies in this area are immature but leading CSPs are focused on improvement
Customer support and aftersales: Deutsche Telekom and Telekom Austria Group are Tier 1 worldwide M2M CSPs in this category
Customer support and aftersales: Telefónica and Telenor Connexion are Tier 1 worldwide M2M CSPs in this category
Customer support and aftersales: Vodafone is a Tier 1 worldwide M2M CSP in this category
Customer support and aftersales: AT&T and Tele2 are Tier 2 worldwide M2M CSPs in this category
Customer support and aftersales: TeliaSonera is a Tier 1 M2M domestic and regional M2M CSP in this category
About the authors and Analysys Mason
About the author
About Analysys Mason
Research from Analysys Mason
Consulting from Analysys Mason
List of figures
Figure 1: Summary of rankings
Figure 2: Summary of AT&T’s rankings
Figure 3: Summary of Deutsche Telekom’s rankings
Figure 4: Summary of Etisalat’s rankings
Figure 5: Summary of Sprint’s rankings
Figure 6: Summary of Swisscom’s rankings
Figure 7: Summary of Tele2’s rankings
Figure 8: Summary of Telefónica’s rankings
Figure 9: Summary of Telekom Austria Group M2M’s rankings
Figure 10: Summary of Telenor Connexion’s rankings
Figure 11: Summary of TeliaSonera’s rankings
Figure 12: Summary of Vodafone’s rankings
Figure 13: CSP rankings in the scale and execution category, by tier and type
Figure 14: CSP rankings in the organisational structure category, by tier and type
Figure 15: CSP rankings in the partnerships category, by tier and type
Figure 16: CSP rankings in the technological enablement category, by tier and type
Figure 17: CSP rankings in the customer support and aftersales category, by tier and type

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