Customer engagement: worldwide forecast 2020–2025

Customer engagement: worldwide forecast 2020–2025

This report provides forecasts for communications service provider (CSP) spending on customer engagement and related services for 2020–2025. It provides details on spending by delivery model, service type, sub-segment and region and major drivers, including 5G. The report also provides recommendations for vendors and CSPs. 

Geographic Coverage
▪ Worldwide 
▪ Central and Eastern Europe 
▪ Developed Asia–Pacific 
▪ Emerging Asia–Pacific 
▪ Latin America 
▪ Middle East and North Africa 
▪ North America 
 Sub-Saharan Africa 
▪ Western Europe

Sub-Segment Coverage
▪ Engagement platforms
▪ Sales
▪ Marketing
▪ Customer Service

Key Questions Answered in this report:

What are the key trends and factors that will affect the customer engagement market during 2020–2025?
What are the growth rates in each of the sub-segments?
What are the regional factors that will drive growth?
What should vendors do to exploit new business opportunities?
How will professional services for customer engagement perform during the forecast period?
What are the major drivers and inhibitors that will influence CSP spending on customer engagement?

Note: This report is delivered as a zip file (PDF & Excel)

Executive summary and recommendations 

 Customer engagement: overall revenue forecast andforecast breakdowns 
 Sub-segment revenue forecasts 

Overall telecoms market context 

Market definition 

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