The Customer care systems: worldwide forecast 2015–2019
Customer care systems will receive a large share of software investment from CSPs between 2015 and 2019. Growth will be driven by CSPs' need to increase revenue, and to improve customer satisfaction and churn reduction. This report provides a 5-year revenue forecast for four application segments, four service sectors and four regions.
Please Note: Due to the brevity and/or nature of the content posted, there is no table of contents available for this report
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