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The Customer care systems: worldwide forecast 2015–2019

The Customer care systems: worldwide forecast 2015–2019

Customer care systems will receive a large share of software investment from CSPs between 2015 and 2019. Growth will be driven by CSPs' need to increase revenue, and to improve customer satisfaction and churn reduction. This report provides a 5-year revenue forecast for four application segments, four service sectors and four regions.


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