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The Connected Consumer Survey 2017: mobile customer satisfaction and churn in Europe and the USA

This report analyses the results of Analysys Mason's Connected Consumer Survey 2017 to identify the drivers of customer experience for mobile users in Europe and USA. It offers specific focus on the roles of value-added services and customer services in relation to customer satisfaction and churn reduction.

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Executive Summary

Drivers of Customer Satisfaction and Churn

Focus on Pricing and Bundling

Impact to Customer Services

Methodology and Panel Information

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