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The Connected Consumer Survey 2016: mobile churn and customer satisfaction in the Middle East and North Africa

The Connected Consumer Survey 2016: mobile churn and customer satisfaction in the Middle East and North Africa

This report focuses on aspects of Analysys Mason's Connected Consumer Survey that relate to the behaviour, preferences and plans of smartphone users in the Middle East and North Africa region. In particular, it focuses on respondents’ satisfaction with their mobile services.


EXECUTIVE SUMMARY
Demand for higher data speeds and larger data allowances suggests that operators could monetise 4G services
Incumbents generally perform well in terms of customer satisfaction, but they should not underesti

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