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National Cutomer Satifaction Index UK: Utilities Results

National Cutomer Satifaction Index UK: Utilities Results

National Customer Satisfaction Index - UK Results for Utilities provides detailed scores and benchmarks for each utility provider across the full range of the customer experience, including customer satisfaction, customer expectations, value, overall quality, loyalty, recommendations, reliability, billing and website satisfaction. Measured companies include British Gas, Scottish Power, EDF Energy, nPower, E.ON and SSE


The National Customer Satisfaction Index UK (NCSI-UK) is an economic indicator of customer evaluations of the quality of products and services available to household consumers in the United Kingdom. NCSI is produced by the American Customer Satisfaction Index (ACSI), the gold-standard of global customer satisfaction indices. This methodology was developed at the University of Michigan and has been adopted worldwide as a leading macro- and micro-level indicator by universities, governments and countries including the United States (ACSI), the United Kingdom, Sweden, Singapore, Korea, Turkey, South Africa, Mexico, Colombia, Dominican Republic, Indonesia and Barbados.

The National Customer Satisfaction Index - UK Results for Supermarkets provides the full range of data for each supermarket tracked by the NCSI-UK, with detailed scores and benchmarks across the customer experience, including customer satisfaction, customer expectations, value, product quality, service quality, loyalty, recommendations, call centre satisfaction and website satisfaction. The report contains company level performance results for each multi-channel touchpoint, as well as information on what is driving customer satisfaction and loyalty for the sector.

Customer Satisfaction by Industry
National Customer Satisfaction Index (NCSI) Scores by Industry
National Customer Satisfaction Index (NCSI) Scores by Company
Utilities Industry
Customer Satisfaction
Customer Satisfaction by Provider
Customer Expectations
Overall Quality
The Multi-Channel Customer Experience
Customer Experience Benchmarks: Billing, Reliability, and Service Restoration
Website Satisfaction
Value
Complaints
Recommendations
Customer Loyalty
Satisfaction by Gender, Age, Social Grade and Income
Expectations by Gender, Age, Social Grade and Income
Overall Quality by Gender, Age, Social Grade and Income
Value by Gender, Age, Social Grade and Income
Complaints % by Gender, Age, Social Grade and Income
Loyalty by Gender, Age, Social Grade and Income
About This Research
About The NCSI-UK

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