Customer Relationship Management Market Research Report by Enterprise Size (Large Enterprise and SMEs), by Solution (CRM Analytics, Customer Experience Management, and Customer Service), by Deployment, by End-Use, by Region (Americas, Asia-Pacific, and Eu

Customer Relationship Management Market Research Report by Enterprise Size (Large Enterprise and SMEs), by Solution (CRM Analytics, Customer Experience Management, and Customer Service), by Deployment, by End-Use, by Region (Americas, Asia-Pacific, and Europe, Middle East & Africa) - Global Forecast to 2026 - Cumulative Impact of COVID-19

The Global Customer Relationship Management Market size was estimated at USD 45.96 billion in 2020 and expected to reach USD 49.47 billion in 2021, at a CAGR 7.97% to reach USD 72.83 billion by 2026.

Market Statistics:

The report provides market sizing and forecast across five major currencies - USD, EUR GBP, JPY, and AUD. It helps organization leaders make better decisions when currency exchange data is readily available. In this report, the years 2018 and 2019 are considered historical years, 2020 as the base year, 2021 as the estimated year, and years from 2022 to 2026 are considered the forecast period.


Market Segmentation & Coverage:

This research report categorizes the Customer Relationship Management to forecast the revenues and analyze the trends in each of the following sub-markets:

Based on Enterprise Size, the market was studied across Large Enterprise and SMEs.

Based on Solution, the market was studied across CRM Analytics, Customer Experience Management, Customer Service, Marketing Automation, Salesforce Automation, and Social Media Monitoring.

Based on Deployment, the market was studied across Cloud and On-premise.

Based on End-Use, the market was studied across BFSI, Discrete Manufacturing, Government & Education, Healthcare, IT & Telecom, and Retail.

Based on Region, the market was studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, and Thailand. The Europe, Middle East & Africa is further studied across France, Germany, Italy, Netherlands, Qatar, Russia, Saudi Arabia, South Africa, Spain, United Arab Emirates, and United Kingdom.

Cumulative Impact of COVID-19:

COVID-19 is an incomparable global public health emergency that has affected almost every industry, and the long-term effects are projected to impact the industry growth during the forecast period. Our ongoing research amplifies our research framework to ensure the inclusion of underlying COVID-19 issues and potential paths forward. The report delivers insights on COVID-19 considering the changes in consumer behavior and demand, purchasing patterns, re-routing of the supply chain, dynamics of current market forces, and the significant interventions of governments. The updated study provides insights, analysis, estimations, and forecasts, considering the COVID-19 impact on the market.

Competitive Strategic Window:

The Competitive Strategic Window analyses the competitive landscape in terms of markets, applications, and geographies to help the vendor define an alignment or fit between their capabilities and opportunities for future growth prospects. It describes the optimal or favorable fit for the vendors to adopt successive merger and acquisition strategies, geography expansion, research & development, and new product introduction strategies to execute further business expansion and growth during a forecast period.

FPNV Positioning Matrix:

The FPNV Positioning Matrix evaluates and categorizes the vendors in the Customer Relationship Management Market based on Business Strategy (Business Growth, Industry Coverage, Financial Viability, and Channel Support) and Product Satisfaction (Value for Money, Ease of Use, Product Features, and Customer Support) that aids businesses in better decision making and understanding the competitive landscape.

Market Share Analysis:

The Market Share Analysis offers the analysis of vendors considering their contribution to the overall market. It provides the idea of its revenue generation into the overall market compared to other vendors in the space. It provides insights into how vendors are performing in terms of revenue generation and customer base compared to others. Knowing market share offers an idea of the size and competitiveness of the vendors for the base year. It reveals the market characteristics in terms of accumulation, fragmentation, dominance, and amalgamation traits.

Competitive Scenario:

The Competitive Scenario provides an outlook analysis of the various business growth strategies adopted by the vendors. The news covered in this section deliver valuable thoughts at the different stage while keeping up-to-date with the business and engage stakeholders in the economic debate. The competitive scenario represents press releases or news of the companies categorized into Merger & Acquisition, Agreement, Collaboration, & Partnership, New Product Launch & Enhancement, Investment & Funding, and Award, Recognition, & Expansion. All the news collected help vendor to understand the gaps in the marketplace and competitor’s strength and weakness thereby, providing insights to enhance product and service.

Company Usability Profiles:

The report profoundly explores the recent significant developments by the leading vendors and innovation profiles in the Global Customer Relationship Management Market, including Acquia, Inc., Adobe Systems Inc, Amdocs Limited, Aurea Software, Inc, Chase Interaction Ltd, Contactually Solutions, Copper CRM Inc, Creatio, Freshworks Inc, HubSpot, Inc., IBM Corporation, Infor, Infusion Software Inc, Insightly, Inc, ITC Infotech India Ltd., Microsoft Corporation, Netsuite Inc., Nimble Inc, Oracle Corporation, Pegasystems Inc., Ramco Systems Limited, Salesflare BVBA, Salesforce.com, Inc., SAP SE, SugarCRM, Zendesk, Inc., and Zoho Corporation Pvt. Ltd.

The report provides insights on the following pointers:

1. Market Penetration: Provides comprehensive information on the market offered by the key players
2. Market Development: Provides in-depth information about lucrative emerging markets and analyze penetration across mature segments of the markets
3. Market Diversification: Provides detailed information about new product launches, untapped geographies, recent developments, and investments
4. Competitive Assessment & Intelligence: Provides an exhaustive assessment of market shares, strategies, products, certification, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players
5. Product Development & Innovation: Provides intelligent insights on future technologies, R&D activities, and breakthrough product developments

The report answers questions such as:

1. What is the market size and forecast of the Global Customer Relationship Management Market?
2. What are the inhibiting factors and impact of COVID-19 shaping the Global Customer Relationship Management Market during the forecast period?
3. Which are the products/segments/applications/areas to invest in over the forecast period in the Global Customer Relationship Management Market?
4. What is the competitive strategic window for opportunities in the Global Customer Relationship Management Market?
5. What are the technology trends and regulatory frameworks in the Global Customer Relationship Management Market?
6. What is the market share of the leading vendors in the Global Customer Relationship Management Market?
7. What modes and strategic moves are considered suitable for entering the Global Customer Relationship Management Market?


1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders
2. Research Methodology
2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update
3. Executive Summary
3.1. Introduction
4. Market Overview
4.1. Introduction
4.2. Cumulative Impact of COVID-19
5. Market Dynamics
5.1. Introduction
5.2. Drivers
5.2.1. Increasing digitalization of enterprises across industry verticals
5.2.2. Penetration of cloud technology and various service models
5.2.3. Emergence of small and medium enterprises globally
5.3. Restraints
5.3.1. Rising security and privacy concerns
5.4. Opportunities
5.4.1. Growing integration of artificial intelligence in industries
5.4.2. Rising technological advancement in service
5.5. Challenges
5.5.1. Lack of skilled professionals
6. Customer Relationship Management Market, by Enterprise Size
6.1. Introduction
6.2. Large Enterprise
6.3. SMEs
7. Customer Relationship Management Market, by Solution
7.1. Introduction
7.2. CRM Analytics
7.3. Customer Experience Management
7.4. Customer Service
7.5. Marketing Automation
7.6. Salesforce Automation
7.7. Social Media Monitoring
8. Customer Relationship Management Market, by Deployment
8.1. Introduction
8.2. Cloud
8.3. On-premise
9. Customer Relationship Management Market, by End-Use
9.1. Introduction
9.2. BFSI
9.3. Discrete Manufacturing
9.4. Government & Education
9.5. Healthcare
9.6. IT & Telecom
9.7. Retail
10. Americas Customer Relationship Management Market
10.1. Introduction
10.2. Argentina
10.3. Brazil
10.4. Canada
10.5. Mexico
10.6. United States
11. Asia-Pacific Customer Relationship Management Market
11.1. Introduction
11.2. Australia
11.3. China
11.4. India
11.5. Indonesia
11.6. Japan
11.7. Malaysia
11.8. Philippines
11.9. Singapore
11.10. South Korea
11.11. Taiwan
11.12. Thailand
12. Europe, Middle East & Africa Customer Relationship Management Market
12.1. Introduction
12.2. France
12.3. Germany
12.4. Italy
12.5. Netherlands
12.6. Qatar
12.7. Russia
12.8. Saudi Arabia
12.9. South Africa
12.10. Spain
12.11. United Arab Emirates
12.12. United Kingdom
13. Competitive Landscape
13.1. FPNV Positioning Matrix
13.1.1. Quadrants
13.1.2. Business Strategy
13.1.3. Product Satisfaction
13.2. Market Ranking Analysis
13.3. Market Share Analysis, By Key Player
13.4. Competitive Scenario
13.4.1. Merger & Acquisition
13.4.2. Agreement, Collaboration, & Partnership
13.4.3. New Product Launch & Enhancement
13.4.4. Investment & Funding
13.4.5. Award, Recognition, & Expansion
14. Company Usability Profiles
14.1. Acquia, Inc.
14.2. Adobe Systems Inc
14.3. Amdocs Limited
14.4. Aurea Software, Inc
14.5. Chase Interaction Ltd
14.6. Contactually Solutions
14.7. Copper CRM Inc
14.8. Creatio
14.9. Freshworks Inc
14.10. HubSpot, Inc.
14.11. IBM Corporation
14.12. Infor
14.13. Infusion Software Inc
14.14. Insightly, Inc
14.15. ITC Infotech India Ltd.
14.16. Microsoft Corporation
14.17. Netsuite Inc.
14.18. Nimble Inc
14.19. Oracle Corporation
14.20. Pegasystems Inc.
14.21. Ramco Systems Limited
14.22. Salesflare BVBA
14.23. Salesforce.com, Inc.
14.24. SAP SE
14.25. SugarCRM
14.26. Zendesk, Inc.
14.27. Zoho Corporation Pvt. Ltd
15. Appendix
15.1. Discussion Guide
15.2. License & Pricing
List of Figures
FIGURE 1. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2020 VS 2026 (USD BILLION)
FIGURE 2. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 3. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET: MARKET DYNAMICS
FIGURE 4. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2020 VS 2026 (%)
FIGURE 5. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2020 VS 2026 (USD BILLION)
FIGURE 6. COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2026
FIGURE 7. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY LARGE ENTERPRISE, 2018-2026 (USD BILLION)
FIGURE 8. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY LARGE ENTERPRISE, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 9. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SMES, 2018-2026 (USD BILLION)
FIGURE 10. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SMES, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 11. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2020 VS 2026 (%)
FIGURE 12. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2020 VS 2026 (USD BILLION)
FIGURE 13. COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2026
FIGURE 14. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY CRM ANALYTICS, 2018-2026 (USD BILLION)
FIGURE 15. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY CRM ANALYTICS, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 16. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY CUSTOMER EXPERIENCE MANAGEMENT, 2018-2026 (USD BILLION)
FIGURE 17. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY CUSTOMER EXPERIENCE MANAGEMENT, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 18. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY CUSTOMER SERVICE, 2018-2026 (USD BILLION)
FIGURE 19. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY CUSTOMER SERVICE, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 20. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY MARKETING AUTOMATION, 2018-2026 (USD BILLION)
FIGURE 21. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY MARKETING AUTOMATION, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 22. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SALESFORCE AUTOMATION, 2018-2026 (USD BILLION)
FIGURE 23. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SALESFORCE AUTOMATION, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 24. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOCIAL MEDIA MONITORING, 2018-2026 (USD BILLION)
FIGURE 25. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOCIAL MEDIA MONITORING, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 26. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2020 VS 2026 (%)
FIGURE 27. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2020 VS 2026 (USD BILLION)
FIGURE 28. COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2026
FIGURE 29. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY CLOUD, 2018-2026 (USD BILLION)
FIGURE 30. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY CLOUD, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 31. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ON-PREMISE, 2018-2026 (USD BILLION)
FIGURE 32. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ON-PREMISE, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 33. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2020 VS 2026 (%)
FIGURE 34. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2020 VS 2026 (USD BILLION)
FIGURE 35. COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2026
FIGURE 36. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY BFSI, 2018-2026 (USD BILLION)
FIGURE 37. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY BFSI, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 38. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DISCRETE MANUFACTURING, 2018-2026 (USD BILLION)
FIGURE 39. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DISCRETE MANUFACTURING, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 40. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY GOVERNMENT & EDUCATION, 2018-2026 (USD BILLION)
FIGURE 41. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY GOVERNMENT & EDUCATION, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 42. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY HEALTHCARE, 2018-2026 (USD BILLION)
FIGURE 43. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY HEALTHCARE, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 44. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY IT & TELECOM, 2018-2026 (USD BILLION)
FIGURE 45. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY IT & TELECOM, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 46. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY RETAIL, 2018-2026 (USD BILLION)
FIGURE 47. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY RETAIL, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 48. AMERICAS CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 49. ARGENTINA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 50. BRAZIL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 51. CANADA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 52. MEXICO CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 53. UNITED STATES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 54. ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 55. AUSTRALIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 56. CHINA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 57. INDIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 58. INDONESIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 59. JAPAN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 60. MALAYSIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 61. PHILIPPINES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 62. SINGAPORE CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 63. SOUTH KOREA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 64. TAIWAN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 65. THAILAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 66. EUROPE, MIDDLE EAST & AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 67. FRANCE CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 68. GERMANY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 69. ITALY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 70. NETHERLANDS CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 71. QATAR CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 72. RUSSIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 73. SAUDI ARABIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 74. SOUTH AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 75. SPAIN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 76. UNITED ARAB EMIRATES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 77. UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 78. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET: FPNV POSITIONING MATRIX
FIGURE 79. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET: SHARE, BY KEY PLAYER, 2020
FIGURE 80. COMPETITIVE SCENARIO ANALYSIS IN GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY TYPE
List of Tables
TABLE 1. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET: MARKET SEGMENTATION & COVERAGE
TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2016–2020
TABLE 3. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 4. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2026 (USD BILLION)
TABLE 5. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY LARGE ENTERPRISE, BY REGION, 2018-2026 (USD BILLION)
TABLE 6. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SMES, BY REGION, 2018-2026 (USD BILLION)
TABLE 7. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2026 (USD BILLION)
TABLE 8. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY CRM ANALYTICS, BY REGION, 2018-2026 (USD BILLION)
TABLE 9. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY CUSTOMER EXPERIENCE MANAGEMENT, BY REGION, 2018-2026 (USD BILLION)
TABLE 10. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY CUSTOMER SERVICE, BY REGION, 2018-2026 (USD BILLION)
TABLE 11. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY MARKETING AUTOMATION, BY REGION, 2018-2026 (USD BILLION)
TABLE 12. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SALESFORCE AUTOMATION, BY REGION, 2018-2026 (USD BILLION)
TABLE 13. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOCIAL MEDIA MONITORING, BY REGION, 2018-2026 (USD BILLION)
TABLE 14. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2026 (USD BILLION)
TABLE 15. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY CLOUD, BY REGION, 2018-2026 (USD BILLION)
TABLE 16. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ON-PREMISE, BY REGION, 2018-2026 (USD BILLION)
TABLE 17. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2026 (USD BILLION)
TABLE 18. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY BFSI, BY REGION, 2018-2026 (USD BILLION)
TABLE 19. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DISCRETE MANUFACTURING, BY REGION, 2018-2026 (USD BILLION)
TABLE 20. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY GOVERNMENT & EDUCATION, BY REGION, 2018-2026 (USD BILLION)
TABLE 21. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY HEALTHCARE, BY REGION, 2018-2026 (USD BILLION)
TABLE 22. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY IT & TELECOM, BY REGION, 2018-2026 (USD BILLION)
TABLE 23. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY RETAIL, BY REGION, 2018-2026 (USD BILLION)
TABLE 24. AMERICAS CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 25. ARGENTINA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 26. BRAZIL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 27. CANADA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 28. MEXICO CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 29. UNITED STATES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 30. ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 31. AUSTRALIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 32. CHINA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 33. INDIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 34. INDONESIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 35. JAPAN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 36. MALAYSIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 37. PHILIPPINES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 38. SINGAPORE CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 39. SOUTH KOREA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 40. TAIWAN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 41. THAILAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 42. EUROPE, MIDDLE EAST & AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 43. FRANCE CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 44. GERMANY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 45. ITALY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 46. NETHERLANDS CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 47. QATAR CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 48. RUSSIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 49. SAUDI ARABIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 50. SOUTH AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 51. SPAIN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 52. UNITED ARAB EMIRATES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 53. UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 54. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET: SCORES
TABLE 55. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET: BUSINESS STRATEGY
TABLE 56. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET: PRODUCT SATISFACTION
TABLE 57. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET: RANKING
TABLE 58. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET: SHARE, BY KEY PLAYER, 2020
TABLE 59. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET: MERGER & ACQUISITION
TABLE 60. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET: AGREEMENT, COLLABORATION, & PARTNERSHIP
TABLE 61. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET: NEW PRODUCT LAUNCH & ENHANCEMENT
TABLE 62. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET: INVESTMENT & FUNDING
TABLE 63. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET: AWARD, RECOGNITION, & EXPANSION
TABLE 64. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET: LICENSE & PRICING

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