Customer Journey Management Market Research Report by Services (Consulting Services, Managed Services, and Professional Services), by Touchpoint (Branch/Store, Call Center, and Email), by Verticals, by Deployment, by Application, by Region (Americas, Asia

Customer Journey Management Market Research Report by Services (Consulting Services, Managed Services, and Professional Services), by Touchpoint (Branch/Store, Call Center, and Email), by Verticals, by Deployment, by Application, by Region (Americas, Asia-Pacific, and Europe, Middle East & Africa) - Global Forecast to 2026 - Cumulative Impact of COVID-19

The Global Customer Journey Management Market size was estimated at USD 9,987.22 million in 2020 and expected to reach USD 11,893.78 million in 2021, at a CAGR 19.42% to reach USD 28,979.51 million by 2026.

Market Statistics:

The report provides market sizing and forecast across five major currencies - USD, EUR GBP, JPY, and AUD. It helps organization leaders make better decisions when currency exchange data is readily available. In this report, the years 2018 and 2019 are considered historical years, 2020 as the base year, 2021 as the estimated year, and years from 2022 to 2026 are considered the forecast period.


Market Segmentation & Coverage:

This research report categorizes the Customer Journey Management to forecast the revenues and analyze the trends in each of the following sub-markets:

Based on Services, the market was studied across Consulting Services, Managed Services, Professional Services, and Support and Maintenance.

Based on Touchpoint, the market was studied across Branch/Store, Call Center, Email, Mobile, Social Media, and Web.

Based on Verticals, the market was studied across Automotive & Transport, Business & Finance, Chemicals & Materials, Consumer Goods & Services, Energy & Natural Resources, Food & Beverage, Government & Public Sector, Healthcare, Manufacturing & Construction, Military Aerospace & Defense, Pharmaceuticals, and Telecommunications & Computing.

Based on Deployment, the market was studied across Cloud and On-Premises.

Based on Application, the market was studied across Brand Management, Campaign Management, Customer Behavioral Analysis, Customer Churn Analysis, Customer Segmentation and Targeting, and Product Management.

Based on Region, the market was studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, and Thailand. The Europe, Middle East & Africa is further studied across France, Germany, Italy, Netherlands, Qatar, Russia, Saudi Arabia, South Africa, Spain, United Arab Emirates, and United Kingdom.

Cumulative Impact of COVID-19:

COVID-19 is an incomparable global public health emergency that has affected almost every industry, and the long-term effects are projected to impact the industry growth during the forecast period. Our ongoing research amplifies our research framework to ensure the inclusion of underlying COVID-19 issues and potential paths forward. The report delivers insights on COVID-19 considering the changes in consumer behavior and demand, purchasing patterns, re-routing of the supply chain, dynamics of current market forces, and the significant interventions of governments. The updated study provides insights, analysis, estimations, and forecasts, considering the COVID-19 impact on the market.

Competitive Strategic Window:

The Competitive Strategic Window analyses the competitive landscape in terms of markets, applications, and geographies to help the vendor define an alignment or fit between their capabilities and opportunities for future growth prospects. It describes the optimal or favorable fit for the vendors to adopt successive merger and acquisition strategies, geography expansion, research & development, and new product introduction strategies to execute further business expansion and growth during a forecast period.

FPNV Positioning Matrix:

The FPNV Positioning Matrix evaluates and categorizes the vendors in the Customer Journey Management Market based on Business Strategy (Business Growth, Industry Coverage, Financial Viability, and Channel Support) and Product Satisfaction (Value for Money, Ease of Use, Product Features, and Customer Support) that aids businesses in better decision making and understanding the competitive landscape.

Market Share Analysis:

The Market Share Analysis offers the analysis of vendors considering their contribution to the overall market. It provides the idea of its revenue generation into the overall market compared to other vendors in the space. It provides insights into how vendors are performing in terms of revenue generation and customer base compared to others. Knowing market share offers an idea of the size and competitiveness of the vendors for the base year. It reveals the market characteristics in terms of accumulation, fragmentation, dominance, and amalgamation traits.

Competitive Scenario:

The Competitive Scenario provides an outlook analysis of the various business growth strategies adopted by the vendors. The news covered in this section deliver valuable thoughts at the different stage while keeping up-to-date with the business and engage stakeholders in the economic debate. The competitive scenario represents press releases or news of the companies categorized into Merger & Acquisition, Agreement, Collaboration, & Partnership, New Product Launch & Enhancement, Investment & Funding, and Award, Recognition, & Expansion. All the news collected help vendor to understand the gaps in the marketplace and competitor’s strength and weakness thereby, providing insights to enhance product and service.

Company Usability Profiles:

The report profoundly explores the recent significant developments by the leading vendors and innovation profiles in the Global Customer Journey Management Market, including Adobe Inc., CustomerThink Corp., Genesys Telecommunications Laboratories, Inc, HCL Technologies Limited, Medallia Inc., MoEngage, Inc., NEC Corporation, NICE Ltd, Oracle Corporation, Pegasystems Inc., Quadient Group, Salesforce.com, Inc., SAP SE, SAS Institute Inc., SVMK Inc., Thematic Analysis Inc., Totango, Inc., UXPressia Inc., Verint group, WalkMe Inc, Zendesk Inc., and Zoho Corporation Pvt. Ltd.

The report provides insights on the following pointers:

1. Market Penetration: Provides comprehensive information on the market offered by the key players
2. Market Development: Provides in-depth information about lucrative emerging markets and analyze penetration across mature segments of the markets
3. Market Diversification: Provides detailed information about new product launches, untapped geographies, recent developments, and investments
4. Competitive Assessment & Intelligence: Provides an exhaustive assessment of market shares, strategies, products, certification, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players
5. Product Development & Innovation: Provides intelligent insights on future technologies, R&D activities, and breakthrough product developments

The report answers questions such as:

1. What is the market size and forecast of the Global Customer Journey Management Market?
2. What are the inhibiting factors and impact of COVID-19 shaping the Global Customer Journey Management Market during the forecast period?
3. Which are the products/segments/applications/areas to invest in over the forecast period in the Global Customer Journey Management Market?
4. What is the competitive strategic window for opportunities in the Global Customer Journey Management Market?
5. What are the technology trends and regulatory frameworks in the Global Customer Journey Management Market?
6. What is the market share of the leading vendors in the Global Customer Journey Management Market?
7. What modes and strategic moves are considered suitable for entering the Global Customer Journey Management Market?


1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders
2. Research Methodology
2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update
3. Executive Summary
3.1. Introduction
4. Market Overview
4.1. Introduction
4.2. Cumulative Impact of COVID-19
5. Market Dynamics
5.1. Introduction
5.2. Drivers
5.2.1. Need for consistent customer experience throughout the customer journey
5.2.2. Customer being a differentiating factor for business growth
5.3. Restraints
5.3.1. Complications associated with the data synchronization
5.3.2. Data privacy and security issues
5.4. Opportunities
5.4.1. Increasing focus on customer experience at virtual touchpoints
5.4.2. Growing application of analytics on customer intents to predict their preferences
5.5. Challenges
5.5.1. Choosing the right combination of technology according to personnel
6. Customer Journey Management Market, by Services
6.1. Introduction
6.2. Consulting Services
6.3. Managed Services
6.4. Professional Services
6.5. Support and Maintenance
7. Customer Journey Management Market, by Touchpoint
7.1. Introduction
7.2. Branch/Store
7.3. Call Center
7.4. Email
7.5. Mobile
7.6. Social Media
7.7. Web
8. Customer Journey Management Market, by Verticals
8.1. Introduction
8.2. Automotive & Transport
8.3. Business & Finance
8.4. Chemicals & Materials
8.5. Consumer Goods & Services
8.6. Energy & Natural Resources
8.7. Food & Beverage
8.8. Government & Public Sector
8.9. Healthcare
8.10. Manufacturing & Construction
8.11. Military Aerospace & Defense
8.12. Pharmaceuticals
8.13. Telecommunications & Computing
9. Customer Journey Management Market, by Deployment
9.1. Introduction
9.2. Cloud
9.3. On-Premises
10. Customer Journey Management Market, by Application
10.1. Introduction
10.2. Brand Management
10.3. Campaign Management
10.4. Customer Behavioral Analysis
10.5. Customer Churn Analysis
10.6. Customer Segmentation and Targeting
10.7. Product Management
11. Americas Customer Journey Management Market
11.1. Introduction
11.2. Argentina
11.3. Brazil
11.4. Canada
11.5. Mexico
11.6. United States
12. Asia-Pacific Customer Journey Management Market
12.1. Introduction
12.2. Australia
12.3. China
12.4. India
12.5. Indonesia
12.6. Japan
12.7. Malaysia
12.8. Philippines
12.9. Singapore
12.10. South Korea
12.11. Taiwan
12.12. Thailand
13. Europe, Middle East & Africa Customer Journey Management Market
13.1. Introduction
13.2. France
13.3. Germany
13.4. Italy
13.5. Netherlands
13.6. Qatar
13.7. Russia
13.8. Saudi Arabia
13.9. South Africa
13.10. Spain
13.11. United Arab Emirates
13.12. United Kingdom
14. Competitive Landscape
14.1. FPNV Positioning Matrix
14.1.1. Quadrants
14.1.2. Business Strategy
14.1.3. Product Satisfaction
14.2. Market Ranking Analysis
14.3. Market Share Analysis, By Key Player
14.4. Competitive Scenario
14.4.1. Merger & Acquisition
14.4.2. Agreement, Collaboration, & Partnership
14.4.3. New Product Launch & Enhancement
14.4.4. Investment & Funding
14.4.5. Award, Recognition, & Expansion
15. Company Usability Profiles
15.1. Adobe Inc.
15.2. CustomerThink Corp.
15.3. Genesys Telecommunications Laboratories, Inc
15.4. HCL Technologies Limited
15.5. Medallia Inc.
15.6. MoEngage, Inc.
15.7. NEC Corporation
15.8. NICE Ltd
15.9. Oracle Corporation
15.10. Pegasystems Inc.
15.11. Quadient Group
15.12. Salesforce.com, Inc.
15.13. SAP SE
15.14. SAS Institute Inc.
15.15. SVMK Inc.
15.16. Thematic Analysis Inc.
15.17. Totango, Inc.
15.18. UXPressia Inc.
15.19. Verint group
15.20. WalkMe Inc
15.21. Zendesk Inc.
15.22. Zoho Corporation Pvt. Ltd
16. Appendix
16.1. Discussion Guide
16.2. License & Pricing
List of Figures
FIGURE 1. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2020 VS 2026 (USD MILLION)
FIGURE 2. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 3. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET: MARKET DYNAMICS
FIGURE 4. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2020 VS 2026 (%)
FIGURE 5. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2020 VS 2026 (USD MILLION)
FIGURE 6. COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2026
FIGURE 7. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CONSULTING SERVICES, 2018-2026 (USD MILLION)
FIGURE 8. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CONSULTING SERVICES, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 9. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY MANAGED SERVICES, 2018-2026 (USD MILLION)
FIGURE 10. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY MANAGED SERVICES, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 11. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY PROFESSIONAL SERVICES, 2018-2026 (USD MILLION)
FIGURE 12. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY PROFESSIONAL SERVICES, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 13. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SUPPORT AND MAINTENANCE, 2018-2026 (USD MILLION)
FIGURE 14. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SUPPORT AND MAINTENANCE, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 15. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2020 VS 2026 (%)
FIGURE 16. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2020 VS 2026 (USD MILLION)
FIGURE 17. COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2026
FIGURE 18. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY BRANCH/STORE, 2018-2026 (USD MILLION)
FIGURE 19. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY BRANCH/STORE, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 20. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CALL CENTER, 2018-2026 (USD MILLION)
FIGURE 21. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CALL CENTER, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 22. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY EMAIL, 2018-2026 (USD MILLION)
FIGURE 23. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY EMAIL, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 24. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY MOBILE, 2018-2026 (USD MILLION)
FIGURE 25. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY MOBILE, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 26. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SOCIAL MEDIA, 2018-2026 (USD MILLION)
FIGURE 27. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SOCIAL MEDIA, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 28. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY WEB, 2018-2026 (USD MILLION)
FIGURE 29. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY WEB, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 30. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2020 VS 2026 (%)
FIGURE 31. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2020 VS 2026 (USD MILLION)
FIGURE 32. COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2026
FIGURE 33. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY AUTOMOTIVE & TRANSPORT, 2018-2026 (USD MILLION)
FIGURE 34. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY AUTOMOTIVE & TRANSPORT, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 35. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY BUSINESS & FINANCE, 2018-2026 (USD MILLION)
FIGURE 36. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY BUSINESS & FINANCE, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 37. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CHEMICALS & MATERIALS, 2018-2026 (USD MILLION)
FIGURE 38. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CHEMICALS & MATERIALS, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 39. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CONSUMER GOODS & SERVICES, 2018-2026 (USD MILLION)
FIGURE 40. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CONSUMER GOODS & SERVICES, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 41. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY ENERGY & NATURAL RESOURCES, 2018-2026 (USD MILLION)
FIGURE 42. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY ENERGY & NATURAL RESOURCES, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 43. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY FOOD & BEVERAGE, 2018-2026 (USD MILLION)
FIGURE 44. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY FOOD & BEVERAGE, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 45. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, 2018-2026 (USD MILLION)
FIGURE 46. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 47. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY HEALTHCARE, 2018-2026 (USD MILLION)
FIGURE 48. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY HEALTHCARE, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 49. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY MANUFACTURING & CONSTRUCTION, 2018-2026 (USD MILLION)
FIGURE 50. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY MANUFACTURING & CONSTRUCTION, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 51. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY MILITARY AEROSPACE & DEFENSE, 2018-2026 (USD MILLION)
FIGURE 52. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY MILITARY AEROSPACE & DEFENSE, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 53. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY PHARMACEUTICALS, 2018-2026 (USD MILLION)
FIGURE 54. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY PHARMACEUTICALS, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 55. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TELECOMMUNICATIONS & COMPUTING, 2018-2026 (USD MILLION)
FIGURE 56. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TELECOMMUNICATIONS & COMPUTING, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 57. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2020 VS 2026 (%)
FIGURE 58. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2020 VS 2026 (USD MILLION)
FIGURE 59. COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2026
FIGURE 60. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CLOUD, 2018-2026 (USD MILLION)
FIGURE 61. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CLOUD, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 62. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY ON-PREMISES, 2018-2026 (USD MILLION)
FIGURE 63. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY ON-PREMISES, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 64. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2020 VS 2026 (%)
FIGURE 65. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2020 VS 2026 (USD MILLION)
FIGURE 66. COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2026
FIGURE 67. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY BRAND MANAGEMENT, 2018-2026 (USD MILLION)
FIGURE 68. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY BRAND MANAGEMENT, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 69. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CAMPAIGN MANAGEMENT, 2018-2026 (USD MILLION)
FIGURE 70. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CAMPAIGN MANAGEMENT, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 71. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CUSTOMER BEHAVIORAL ANALYSIS, 2018-2026 (USD MILLION)
FIGURE 72. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CUSTOMER BEHAVIORAL ANALYSIS, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 73. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CUSTOMER CHURN ANALYSIS, 2018-2026 (USD MILLION)
FIGURE 74. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CUSTOMER CHURN ANALYSIS, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 75. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CUSTOMER SEGMENTATION AND TARGETING, 2018-2026 (USD MILLION)
FIGURE 76. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CUSTOMER SEGMENTATION AND TARGETING, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 77. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY PRODUCT MANAGEMENT, 2018-2026 (USD MILLION)
FIGURE 78. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY PRODUCT MANAGEMENT, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 79. AMERICAS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 80. ARGENTINA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 81. BRAZIL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 82. CANADA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 83. MEXICO CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 84. UNITED STATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 85. ASIA-PACIFIC CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 86. AUSTRALIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 87. CHINA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 88. INDIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 89. INDONESIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 90. JAPAN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 91. MALAYSIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 92. PHILIPPINES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 93. SINGAPORE CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 94. SOUTH KOREA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 95. TAIWAN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 96. THAILAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 97. EUROPE, MIDDLE EAST & AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 98. FRANCE CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 99. GERMANY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 100. ITALY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 101. NETHERLANDS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 102. QATAR CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 103. RUSSIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 104. SAUDI ARABIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 105. SOUTH AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 106. SPAIN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 107. UNITED ARAB EMIRATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 108. UNITED KINGDOM CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 109. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET: FPNV POSITIONING MATRIX
FIGURE 110. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET: SHARE, BY KEY PLAYER, 2020
FIGURE 111. COMPETITIVE SCENARIO ANALYSIS IN GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET, BY TYPE
List of Tables
TABLE 1. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET: MARKET SEGMENTATION & COVERAGE
TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2016–2020
TABLE 3. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 4. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2026 (USD MILLION)
TABLE 5. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CONSULTING SERVICES, BY REGION, 2018-2026 (USD MILLION)
TABLE 6. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY MANAGED SERVICES, BY REGION, 2018-2026 (USD MILLION)
TABLE 7. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY PROFESSIONAL SERVICES, BY REGION, 2018-2026 (USD MILLION)
TABLE 8. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SUPPORT AND MAINTENANCE, BY REGION, 2018-2026 (USD MILLION)
TABLE 9. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2026 (USD MILLION)
TABLE 10. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY BRANCH/STORE, BY REGION, 2018-2026 (USD MILLION)
TABLE 11. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CALL CENTER, BY REGION, 2018-2026 (USD MILLION)
TABLE 12. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY EMAIL, BY REGION, 2018-2026 (USD MILLION)
TABLE 13. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY MOBILE, BY REGION, 2018-2026 (USD MILLION)
TABLE 14. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SOCIAL MEDIA, BY REGION, 2018-2026 (USD MILLION)
TABLE 15. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY WEB, BY REGION, 2018-2026 (USD MILLION)
TABLE 16. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2026 (USD MILLION)
TABLE 17. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY AUTOMOTIVE & TRANSPORT, BY REGION, 2018-2026 (USD MILLION)
TABLE 18. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY BUSINESS & FINANCE, BY REGION, 2018-2026 (USD MILLION)
TABLE 19. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CHEMICALS & MATERIALS, BY REGION, 2018-2026 (USD MILLION)
TABLE 20. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CONSUMER GOODS & SERVICES, BY REGION, 2018-2026 (USD MILLION)
TABLE 21. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY ENERGY & NATURAL RESOURCES, BY REGION, 2018-2026 (USD MILLION)
TABLE 22. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY FOOD & BEVERAGE, BY REGION, 2018-2026 (USD MILLION)
TABLE 23. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, BY REGION, 2018-2026 (USD MILLION)
TABLE 24. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY HEALTHCARE, BY REGION, 2018-2026 (USD MILLION)
TABLE 25. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY MANUFACTURING & CONSTRUCTION, BY REGION, 2018-2026 (USD MILLION)
TABLE 26. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY MILITARY AEROSPACE & DEFENSE, BY REGION, 2018-2026 (USD MILLION)
TABLE 27. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY PHARMACEUTICALS, BY REGION, 2018-2026 (USD MILLION)
TABLE 28. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TELECOMMUNICATIONS & COMPUTING, BY REGION, 2018-2026 (USD MILLION)
TABLE 29. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2026 (USD MILLION)
TABLE 30. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CLOUD, BY REGION, 2018-2026 (USD MILLION)
TABLE 31. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY ON-PREMISES, BY REGION, 2018-2026 (USD MILLION)
TABLE 32. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2026 (USD MILLION)
TABLE 33. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY BRAND MANAGEMENT, BY REGION, 2018-2026 (USD MILLION)
TABLE 34. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CAMPAIGN MANAGEMENT, BY REGION, 2018-2026 (USD MILLION)
TABLE 35. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CUSTOMER BEHAVIORAL ANALYSIS, BY REGION, 2018-2026 (USD MILLION)
TABLE 36. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CUSTOMER CHURN ANALYSIS, BY REGION, 2018-2026 (USD MILLION)
TABLE 37. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CUSTOMER SEGMENTATION AND TARGETING, BY REGION, 2018-2026 (USD MILLION)
TABLE 38. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY PRODUCT MANAGEMENT, BY REGION, 2018-2026 (USD MILLION)
TABLE 39. AMERICAS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 40. ARGENTINA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 41. BRAZIL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 42. CANADA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 43. MEXICO CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 44. UNITED STATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 45. ASIA-PACIFIC CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 46. AUSTRALIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 47. CHINA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 48. INDIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 49. INDONESIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 50. JAPAN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 51. MALAYSIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 52. PHILIPPINES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 53. SINGAPORE CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 54. SOUTH KOREA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 55. TAIWAN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 56. THAILAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 57. EUROPE, MIDDLE EAST & AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 58. FRANCE CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 59. GERMANY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 60. ITALY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 61. NETHERLANDS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 62. QATAR CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 63. RUSSIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 64. SAUDI ARABIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 65. SOUTH AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 66. SPAIN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 67. UNITED ARAB EMIRATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 68. UNITED KINGDOM CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 69. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET: SCORES
TABLE 70. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET: BUSINESS STRATEGY
TABLE 71. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET: PRODUCT SATISFACTION
TABLE 72. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET: RANKING
TABLE 73. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET: SHARE, BY KEY PLAYER, 2020
TABLE 74. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET: MERGER & ACQUISITION
TABLE 75. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET: AGREEMENT, COLLABORATION, & PARTNERSHIP
TABLE 76. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET: NEW PRODUCT LAUNCH & ENHANCEMENT
TABLE 77. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET: INVESTMENT & FUNDING
TABLE 78. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET: AWARD, RECOGNITION, & EXPANSION
TABLE 79. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET: LICENSE & PRICING

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook