Contact-Center-as-a-Service Market Research Report by Type (Integration & Deployment, Managed Services, and Support & Maintenance), by Solution (Automatic Call Distribution, Call Recording, and Computer Telephony Integration), by Enterprise Size, by End U

Contact-Center-as-a-Service Market Research Report by Type (Integration & Deployment, Managed Services, and Support & Maintenance), by Solution (Automatic Call Distribution, Call Recording, and Computer Telephony Integration), by Enterprise Size, by End Use, by State (California, Florida, and Illinois) - United States Forecast to 2026 - Cumulative Impact of COVID-19

The United States Contact-Center-as-a-Service Market size was estimated at USD 672.74 million in 2020 and expected to reach USD 824.95 million in 2021, at a CAGR 19.62% to reach USD 1,971.39 million by 2026.

Market Statistics:

The report provides market sizing and forecast across five major currencies - USD, EUR GBP, JPY, and AUD. It helps organization leaders make better decisions when currency exchange data is readily available. In this report, the years 2018 and 2019 are considered historical years, 2020 as the base year, 2021 as the estimated year, and years from 2022 to 2026 are considered the forecast period.


Market Segmentation & Coverage:

This research report categorizes the Contact-Center-as-a-Service to forecast the revenues and analyze the trends in each of the following sub-markets:

Based on Type, the market was studied across Integration & Deployment, Managed Services, Support & Maintenance, and Training & Consulting.

Based on Solution, the market was studied across Automatic Call Distribution, Call Recording, Computer Telephony Integration, Customer Collaboration, Dialer, Interactive Voice Response, Reporting & Analytics, and Workforce Optimization.

Based on Enterprise Size, the market was studied across Large Enterprises and Small & Medium Enterprises.

Based on End Use, the market was studied across BFSI, Consumer Goods & Retail, Government, Healthcare, IT & Telecom, and Travel & Hospitality.

Based on State, the market was studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas.

Cumulative Impact of COVID-19:

COVID-19 is an incomparable global public health emergency that has affected almost every industry, and the long-term effects are projected to impact the industry growth during the forecast period. Our ongoing research amplifies our research framework to ensure the inclusion of underlying COVID-19 issues and potential paths forward. The report delivers insights on COVID-19 considering the changes in consumer behavior and demand, purchasing patterns, re-routing of the supply chain, dynamics of current market forces, and the significant interventions of governments. The updated study provides insights, analysis, estimations, and forecasts, considering the COVID-19 impact on the market.

Competitive Strategic Window:

The Competitive Strategic Window analyses the competitive landscape in terms of markets, applications, and geographies to help the vendor define an alignment or fit between their capabilities and opportunities for future growth prospects. It describes the optimal or favorable fit for the vendors to adopt successive merger and acquisition strategies, geography expansion, research & development, and new product introduction strategies to execute further business expansion and growth during a forecast period.

FPNV Positioning Matrix:

The FPNV Positioning Matrix evaluates and categorizes the vendors in the Contact-Center-as-a-Service Market based on Business Strategy (Business Growth, Industry Coverage, Financial Viability, and Channel Support) and Product Satisfaction (Value for Money, Ease of Use, Product Features, and Customer Support) that aids businesses in better decision making and understanding the competitive landscape.

Market Share Analysis:

The Market Share Analysis offers the analysis of vendors considering their contribution to the overall market. It provides the idea of its revenue generation into the overall market compared to other vendors in the space. It provides insights into how vendors are performing in terms of revenue generation and customer base compared to others. Knowing market share offers an idea of the size and competitiveness of the vendors for the base year. It reveals the market characteristics in terms of accumulation, fragmentation, dominance, and amalgamation traits.

Competitive Scenario:

The Competitive Scenario provides an outlook analysis of the various business growth strategies adopted by the vendors. The news covered in this section deliver valuable thoughts at the different stage while keeping up-to-date with the business and engage stakeholders in the economic debate. The competitive scenario represents press releases or news of the companies categorized into Merger & Acquisition, Agreement, Collaboration, & Partnership, New Product Launch & Enhancement, Investment & Funding, and Award, Recognition, & Expansion. All the news collected help vendor to understand the gaps in the marketplace and competitor’s strength and weakness thereby, providing insights to enhance product and service.

Company Usability Profiles:

The report profoundly explores the recent significant developments by the leading vendors and innovation profiles in the United States Contact-Center-as-a-Service Market, including 3CLogic, 8x8, Inc, Alcatel Lucent Enterprise, Aspect Software, Inc., Avaya, Inc., Capgemini, Cisco Systems, Inc., Microsoft Corporation, Oracle Corporation, and Unify, Inc..

The report provides insights on the following pointers:

1. Market Penetration: Provides comprehensive information on the market offered by the key players
2. Market Development: Provides in-depth information about lucrative emerging markets and analyze penetration across mature segments of the markets
3. Market Diversification: Provides detailed information about new product launches, untapped geographies, recent developments, and investments
4. Competitive Assessment & Intelligence: Provides an exhaustive assessment of market shares, strategies, products, certification, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players
5. Product Development & Innovation: Provides intelligent insights on future technologies, R&D activities, and breakthrough product developments

The report answers questions such as:

1. What is the market size and forecast of the United States Contact-Center-as-a-Service Market?
2. What are the inhibiting factors and impact of COVID-19 shaping the United States Contact-Center-as-a-Service Market during the forecast period?
3. Which are the products/segments/applications/areas to invest in over the forecast period in the United States Contact-Center-as-a-Service Market?
4. What is the competitive strategic window for opportunities in the United States Contact-Center-as-a-Service Market?
5. What are the technology trends and regulatory frameworks in the United States Contact-Center-as-a-Service Market?
6. What is the market share of the leading vendors in the United States Contact-Center-as-a-Service Market?
7. What modes and strategic moves are considered suitable for entering the United States Contact-Center-as-a-Service Market?


1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders
2. Research Methodology
2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update
3. Executive Summary
3.1. Introduction
4. Market Overview
4.1. Introduction
4.2. Cumulative Impact of COVID-19
5. Market Dynamics
5.1. Introduction
5.2. Drivers
5.2.1. Technological advances demand owing to advantages such as better compliance management, flexibility, and faster service
5.2.2. Growing requirement to enhance customer experience and retention in U.S
5.3. Restraints
5.3.1. High initial investment for the deployment of CCasS
5.4. Opportunities
5.4.1. Ongoing adoption among small and medium enterprises
5.4.2. Emerging integration of machine learning and artificial intelligence
5.5. Challenges
5.5.1. Concerns over security with provisions for public cloud
6. Contact-Center-as-a-Service Market, by Type
6.1. Introduction
6.2. Integration & Deployment
6.3. Managed Services
6.4. Support & Maintenance
6.5. Training & Consulting
7. Contact-Center-as-a-Service Market, by Solution
7.1. Introduction
7.2. Automatic Call Distribution
7.3. Call Recording
7.4. Computer Telephony Integration
7.5. Customer Collaboration
7.6. Dialer
7.7. Interactive Voice Response
7.8. Reporting & Analytics
7.9. Workforce Optimization
8. Contact-Center-as-a-Service Market, by Enterprise Size
8.1. Introduction
8.2. Large Enterprises
8.3. Small & Medium Enterprises
9. Contact-Center-as-a-Service Market, by End Use
9.1. Introduction
9.2. BFSI
9.3. Consumer Goods & Retail
9.4. Government
9.5. Healthcare
9.6. IT & Telecom
9.7. Travel & Hospitality
10. California Contact-Center-as-a-Service Market
11. Florida Contact-Center-as-a-Service Market
12. Illinois Contact-Center-as-a-Service Market
13. New York Contact-Center-as-a-Service Market
14. Ohio Contact-Center-as-a-Service Market
15. Pennsylvania Contact-Center-as-a-Service Market
16. Texas Contact-Center-as-a-Service Market
17. Competitive Landscape
17.1. FPNV Positioning Matrix
17.1.1. Quadrants
17.1.2. Business Strategy
17.1.3. Product Satisfaction
17.2. Market Ranking Analysis
17.3. Market Share Analysis, By Key Player
17.4. Competitive Scenario
17.4.1. Merger & Acquisition
17.4.2. Agreement, Collaboration, & Partnership
17.4.3. New Product Launch & Enhancement
17.4.4. Investment & Funding
17.4.5. Award, Recognition, & Expansion
18. Company Usability Profiles
18.1. 3CLogic
18.2. 8x8, Inc
18.3. Alcatel Lucent Enterprise
18.4. Aspect Software, Inc.
18.5. Avaya, Inc.
18.6. Capgemini
18.7. Cisco Systems, Inc.
18.8. Microsoft Corporation
18.9. Oracle Corporation
18.10. Unify, Inc.
19. Appendix
19.1. Discussion Guide
19.2. License & Pricing
List of Figures
FIGURE 1. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2020 VS 2026 (USD MILLION)
FIGURE 2. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 3. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET: MARKET DYNAMICS
FIGURE 4. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2020 VS 2026 (%)
FIGURE 5. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2020 VS 2026 (USD MILLION)
FIGURE 6. COMPETITIVE STRATEGIC WINDOW FOR UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2026
FIGURE 7. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY INTEGRATION & DEPLOYMENT, 2018-2026 (USD MILLION)
FIGURE 8. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY INTEGRATION & DEPLOYMENT, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 9. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY MANAGED SERVICES, 2018-2026 (USD MILLION)
FIGURE 10. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY MANAGED SERVICES, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 11. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SUPPORT & MAINTENANCE, 2018-2026 (USD MILLION)
FIGURE 12. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SUPPORT & MAINTENANCE, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 13. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TRAINING & CONSULTING, 2018-2026 (USD MILLION)
FIGURE 14. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TRAINING & CONSULTING, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 15. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2020 VS 2026 (%)
FIGURE 16. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2020 VS 2026 (USD MILLION)
FIGURE 17. COMPETITIVE STRATEGIC WINDOW FOR UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2026
FIGURE 18. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY AUTOMATIC CALL DISTRIBUTION, 2018-2026 (USD MILLION)
FIGURE 19. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY AUTOMATIC CALL DISTRIBUTION, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 20. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY CALL RECORDING, 2018-2026 (USD MILLION)
FIGURE 21. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY CALL RECORDING, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 22. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY COMPUTER TELEPHONY INTEGRATION, 2018-2026 (USD MILLION)
FIGURE 23. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY COMPUTER TELEPHONY INTEGRATION, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 24. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY CUSTOMER COLLABORATION, 2018-2026 (USD MILLION)
FIGURE 25. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY CUSTOMER COLLABORATION, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 26. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY DIALER, 2018-2026 (USD MILLION)
FIGURE 27. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY DIALER, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 28. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY INTERACTIVE VOICE RESPONSE, 2018-2026 (USD MILLION)
FIGURE 29. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY INTERACTIVE VOICE RESPONSE, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 30. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY REPORTING & ANALYTICS, 2018-2026 (USD MILLION)
FIGURE 31. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY REPORTING & ANALYTICS, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 32. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY WORKFORCE OPTIMIZATION, 2018-2026 (USD MILLION)
FIGURE 33. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY WORKFORCE OPTIMIZATION, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 34. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2020 VS 2026 (%)
FIGURE 35. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2020 VS 2026 (USD MILLION)
FIGURE 36. COMPETITIVE STRATEGIC WINDOW FOR UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2026
FIGURE 37. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY LARGE ENTERPRISES, 2018-2026 (USD MILLION)
FIGURE 38. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY LARGE ENTERPRISES, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 39. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SMALL & MEDIUM ENTERPRISES, 2018-2026 (USD MILLION)
FIGURE 40. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SMALL & MEDIUM ENTERPRISES, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 41. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2020 VS 2026 (%)
FIGURE 42. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2020 VS 2026 (USD MILLION)
FIGURE 43. COMPETITIVE STRATEGIC WINDOW FOR UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2026
FIGURE 44. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY BFSI, 2018-2026 (USD MILLION)
FIGURE 45. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY BFSI, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 46. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY CONSUMER GOODS & RETAIL, 2018-2026 (USD MILLION)
FIGURE 47. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY CONSUMER GOODS & RETAIL, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 48. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY GOVERNMENT, 2018-2026 (USD MILLION)
FIGURE 49. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY GOVERNMENT, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 50. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY HEALTHCARE, 2018-2026 (USD MILLION)
FIGURE 51. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY HEALTHCARE, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 52. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY IT & TELECOM, 2018-2026 (USD MILLION)
FIGURE 53. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY IT & TELECOM, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 54. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TRAVEL & HOSPITALITY, 2018-2026 (USD MILLION)
FIGURE 55. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TRAVEL & HOSPITALITY, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 56. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET: FPNV POSITIONING MATRIX
FIGURE 57. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET: SHARE, BY KEY PLAYER, 2020
FIGURE 58. COMPETITIVE SCENARIO ANALYSIS IN UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET, BY TYPE
List of Tables
TABLE 1. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET: MARKET SEGMENTATION & COVERAGE
TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2016–2020
TABLE 3. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 4. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2026 (USD MILLION)
TABLE 5. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY INTEGRATION & DEPLOYMENT, BY STATE, 2018-2026 (USD MILLION)
TABLE 6. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY MANAGED SERVICES, BY STATE, 2018-2026 (USD MILLION)
TABLE 7. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SUPPORT & MAINTENANCE, BY STATE, 2018-2026 (USD MILLION)
TABLE 8. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TRAINING & CONSULTING, BY STATE, 2018-2026 (USD MILLION)
TABLE 9. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2026 (USD MILLION)
TABLE 10. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY AUTOMATIC CALL DISTRIBUTION, BY STATE, 2018-2026 (USD MILLION)
TABLE 11. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY CALL RECORDING, BY STATE, 2018-2026 (USD MILLION)
TABLE 12. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY COMPUTER TELEPHONY INTEGRATION, BY STATE, 2018-2026 (USD MILLION)
TABLE 13. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY CUSTOMER COLLABORATION, BY STATE, 2018-2026 (USD MILLION)
TABLE 14. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY DIALER, BY STATE, 2018-2026 (USD MILLION)
TABLE 15. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY INTERACTIVE VOICE RESPONSE, BY STATE, 2018-2026 (USD MILLION)
TABLE 16. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY REPORTING & ANALYTICS, BY STATE, 2018-2026 (USD MILLION)
TABLE 17. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY WORKFORCE OPTIMIZATION, BY STATE, 2018-2026 (USD MILLION)
TABLE 18. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2026 (USD MILLION)
TABLE 19. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY LARGE ENTERPRISES, BY STATE, 2018-2026 (USD MILLION)
TABLE 20. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SMALL & MEDIUM ENTERPRISES, BY STATE, 2018-2026 (USD MILLION)
TABLE 21. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2026 (USD MILLION)
TABLE 22. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY BFSI, BY STATE, 2018-2026 (USD MILLION)
TABLE 23. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY CONSUMER GOODS & RETAIL, BY STATE, 2018-2026 (USD MILLION)
TABLE 24. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY GOVERNMENT, BY STATE, 2018-2026 (USD MILLION)
TABLE 25. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY HEALTHCARE, BY STATE, 2018-2026 (USD MILLION)
TABLE 26. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY IT & TELECOM, BY STATE, 2018-2026 (USD MILLION)
TABLE 27. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TRAVEL & HOSPITALITY, BY STATE, 2018-2026 (USD MILLION)
TABLE 28. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET: SCORES
TABLE 29. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET: BUSINESS STRATEGY
TABLE 30. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET: PRODUCT SATISFACTION
TABLE 31. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET: RANKING
TABLE 32. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET: SHARE, BY KEY PLAYER, 2020
TABLE 33. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET: MERGER & ACQUISITION
TABLE 34. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET: AGREEMENT, COLLABORATION, & PARTNERSHIP
TABLE 35. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET: NEW PRODUCT LAUNCH & ENHANCEMENT
TABLE 36. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET: INVESTMENT & FUNDING
TABLE 37. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET: AWARD, RECOGNITION, & EXPANSION
TABLE 38. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET: LICENSE & PRICING

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