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Analyzing Customer Drop-off Rates - Understanding Why Customers Abandon Shopping Carts
By: Jupiter Research Corporation
Jupiter research shows that 66 percent of consumers have
abandoned a purchase they were making with an online
retailer. Companies, however, continue to believe that it is too difficult or cost prohibitive to
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6/11/2001
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$195.00
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Concentration of Traffic - Brazil's Lopsided Competitive Landscape
By: Jupiter Research Corporation
The high concentration of consumer Internet traffic, and
thus online ad revenues, at relatively few sites has been a defining phenomenon of the evolution of Internet media around the world.
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2/14/2001
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$195.00
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Swimming in Pandesic's Wake - CSP Migration Strategies
By: Jupiter Research Corporation
World-class backers were unable to keep commerce service
provider (CSP) Pandesic afloat, sending notice that even the best-funded CSP can falter.
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1/24/2001
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$195.00
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Commerce Concentration Metrics - Identifying and Retaining Your Most Valuable Customers
By: Jupiter Research Corporation
Very few companies have yet managed to cultivate customers loyal to their online stores in the absence of promotions and price discounting. If a small minority of a site's visitors are driving most of the
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5/18/2001
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$195.00
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DVRs - Doorways to iTV Personalization
By: Jupiter Research Corporation
Personalized TV services, such as e-mail, digital video
recorder (DVR) functionality, and access to tailored
information, range greatly in terms of complexity and
consumer demand. With the iTV market reaching critical
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1/10/2001
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$195.00
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Assessing AOL's Price Hike - ISPs Are Relieved of Downward Price Pressure but Must Steer Clear of Fickle Users
By: Jupiter Research Corporation
AOL recently announced a monthly price increase of $1.95,
raising its rate to $23.90 per month. Other ISPs are scrambling to determine their course of action in light of this recent shift.
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6/11/2001
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$195.00
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Networked Personalization - Not Ready for Prime Time
By: Jupiter Research Corporation
According to a Jupiter Consumer Survey, 65 percent of consumers are dissatisfied with sites that offer personalization based on volunteered information. A new crop of services and vendors aims to present a richer view of
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1/10/2001
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$195.00
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Performance Measurement - Tracking Users' Experience Across the Shifting Content Distribution Landscape
By: Jupiter Research Corporation
Online businesses are losing touch with their users. As
content delivery networks (CDNs) ease the burden on the
Internet's "middle mile," hosted performance-monitoring
application service providers (ASPs) are becoming less than
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6/14/2001
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$195.00
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Selecting an Application Service Provider
By: Jupiter Research Corporation
Application service providers (ASPs) claim to deliver
complete solutions at low prices, but many providers distort
their capabilities to oversell immature offerings. The
industry in Europe is new and has yet to
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5/14/2001
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$195.00
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iTV Commerce Infrastructure Challenges - Carriers Must Resist Becoming ASPs for Merchants
By: Jupiter Research Corporation
Cable and satellite companies, eager to increase revenue
per subscriber, believe TV-based commerce will be an
important source of incremental dollars. Despite notable iTV commerce activity overseas, US carriers have generated nothing but
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1/10/2001
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$195.00
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Sizable Market Opportunity Required for Commerce Infrastructure Repurposing
By: Jupiter Research Corporation
Over the past 12 months, commerce companies have been
licensing key elements of their infrastructure. Initially, this seems like a panacea used by creative technologists, but companies should not underestimate the complexity of launching
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1/10/2001
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$195.00
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An Untapped Market: Argentina's Broadband Market Awaits Provider Initiatives
By: Jupiter Research Corporation
The highest cable and phone penetration in Latin America
makes Argentina one of the most inviting targets for
broadband access in the region. Today's low broadband
adoption rates indicate a market opportunity
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1/19/2001
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$195.00
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Shipping and Handling Charges - Transparency Heightens Consumer Trust
By: Jupiter Research Corporation
Sixty-three percent of online buyers Jupiter surveyed said high shipping and handling charges is a deterrent to online purchasing, while 45 percent of merchants said they lose money on shipping and handling.
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5/30/2001
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$195.00
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Online Bankers - Differences Between Multichannel Bankers and Internet-Only Bankers
By: Jupiter Research Corporation
Topical Report Volume 3, 2001
Nearly one out of three online households bank online, according to a recent Jupiter Consumer Survey. In
fact, a significant portion of online consumers' financial time is dedicated
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2/13/2001
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$195.00
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Yahoo! Finance - Engaged Users and Online Affinities
By: Jupiter Research Corporation
Case Study Volume 2, 2001
The size and loyalty of the Yahoo! Finance user base mandates detailed analysis. In September 2000, 4.2 million Internet users
visited Yahoo! Finance—more than eight percent of the
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1/5/2001
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$195.00
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Lessons from GM's Celta - Online Auto Market in Latin America
By: Jupiter Research Corporation
GM Brazil recently announced that it has sold 55 percent of its newest model, the Celta, over the Internet. This Brazilian success story holds clear lessons for the rest of the region.
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5/2/2001
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$195.00
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Tying Performance to Profit - Track Abandonment to Improve Loyalty
By: Jupiter Research Corporation
Increased pressure on the bottom line has forced companies
to evaluate their investments in site performance. But
traditional models don't capture the business value of
performance across customer segments.
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6/5/2001
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$195.00
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Globalization Metrics - Indigenous Sites Dominate Landscape - France
By: Jupiter Research Corporation
Topical Report Volume 3, 2001
The prominence of international (read "American") properties in the French online market has historically been
limited by the relatively late growth of the country's online audience. Most US
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2/7/2001
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$195.00
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Site Testing on a Budget - Five Simple Steps
By: Jupiter Research Corporation
Reduced budgets and staffing cuts in interactive development
groups have not lessened the need for thorough
Web application testing, so businesses must now do more
with less.
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5/30/2001
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$195.00
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Home Networks - Broadband Breathes New Life into an Old Idea
By: Jupiter Research Corporation
The simultaneous rise of multiple-PC households and
consumer broadband is spurring demand for home networking
technologies. The growing interest in home networks
creates opportunities for makers of hardware, consumer
electronics, and
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5/18/2001
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$195.00
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Portal Metrics - Usage Patterns Among the Market Giants - Canada
By: Jupiter Research Corporation
Topical Report Volume 2, 2001
This report examines the growth, market share, and interplay of the 10 top ISP and portal sites, by reach,
in the Canadian market from April 2000 to October
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2/6/2001
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$195.00
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Viral Marketing - Message Ultimately Trumps Medium
By: Jupiter Research Corporation
Historically, when advertisers encounter tough economic
conditions, they focus on developing efficient marketing
and lowering spending. As a result, many advertisers have
looked toward alternative and viral marketing in the past.
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6/14/2001
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$195.00
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Digital Imaging and iTV - Transforming TV into an Interactive Photo Album
By: Jupiter Research Corporation
As network operators clamor to find applications to drive
uptake, businesses are developing entertainment-based services for all types of platforms. Digital imaging is being championed as a low-tech, high-demand service that can be used
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1/10/2001
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$195.00
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ISP Customers Want More than Just Satisfactory Service
By: Jupiter Research Corporation
ISPs have been bruised by the high failure rates of wholesale digital subscriber line (DSL) providers at a time when many consumers are changing ISPs for the first time in order to get broadband. Meanwhile,
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5/3/2001
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$195.00
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More Than Returns Management - Achieving Measurable Benefits with Reverse Logistics
By: Jupiter Research Corporation
Consumers' cries for simplicity and convenience in returning online purchases have been met with a variety of returns management solutions. Sagacious retailers, however, are realizing that returns management is only the first step in an
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4/25/2001
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$195.00
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