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Everest Research Institute

Everest Research Institute serves as a central source of independent and objective strategic intelligence, analysis, and actionable insight for leading corporations, service providers, technology providers and investors in the global outsourcing and offshoring marketplace. The Institute addresses both business process and information technology sourcing topics, providing the global outsourcing and offshoring community with information that empowers highly productive, sustainable sourcing strategies and relationships.

The Institute’s distinguished Board of Advisors oversees the Institute’s research agenda to ensure that it fully supports the business needs of the outsourcing and offshoring communities.
Everest Research Institute clients receive access to unparalleled analytical and advisory services, including access to Everest analysts, detailed reports and whitepapers on outsourcing and offshoring topics, and webinars designed to provide insight and information about important market trends. The Institute’s wealth of knowledge and experience provides clients with unique perspectives into today’s marketplace and the competitive edge required to take advantage of emerging opportunities.

Everest Research Institute is the research arm of the Everest Group, a global consulting firm that assists corporations in developing and implementing leading-edge sourcing strategies. Since 1991, Everest Group has served as the trusted business advisor on hundreds of IT and business process outsourcing transactions worldwide.

List of reports from Everest Research Institute

2008 Spending on IT Services - New Paradigm, or Continuous Denial? 2/29/2008 \| published by: Everest Research Institute ... 2008 are currently dominating the thinking of IT service industry. This whitepaper aims to investigate the likely fallouts in ITO of buyer decisions under certain economic conditions during 2008 with focus on the effect of ... \| more... Search inside this report	$249.00
ADM Partnerships - moving beyond labor arbitrage 6/29/2007 \| published by: Everest Research Institute ... created a US$20 billion offshore industry. Since the emergence and rapid growth of the first Indian offshore outsourcing firms in the early 1980’s, the basic premise of ADM outsourcing (i.e., labor arbitrage) has remained unchanged. \| more... Search inside this report	$2,999.00
The Art and Science of the ADM Skill Equilibrium 8/26/2008 \| published by: Everest Research Institute ... variety is a unique resource mix in every large ADM organization, i.e., its own skill equilibrium. This equilibrium is often a primary determinant of the cost in the ADM organization. Upsetting the ADM skill equilibrium ... \| more... Search inside this report	$249.00
Asset-light outsourcing model. The role of asset ownership in Infrastructure Outsourcing 2/1/2007 \| published by: Everest Research Institute ... the last three decades, explores the factors driving increased adoption of the asset-light model of outsourcing, and discusses the market impact of such evolution in asset strategy in terms of outsourcing revenues and contractual scope. \| more... Search inside this report	$2,499.00
Availability of European Language Skills for BPO Industry in India 4/29/2008 \| published by: Everest Research Institute ... witnessed a significant expansion in both BPO export revenues and employment, the Indian BPO industry is now consciously trying to tap new markets and reduce its exposure to the traditional English-speaking U.S. and UK markets. \| more... Search inside this report	$2,999.00
Bank of the Future: The Emerging Operating Model 10/16/2007 \| published by: Everest Research Institute ... fundamental operating model of banking is changing. Beyond just providing new sourcing approaches, operating models are changing to require increased management of outcomes, new governance models and capabilities, and more careful consideration of risk profiles. \| more... Search inside this report	$2,999.00
Best Practices: Selecting a BPO Service Provider 2/1/2007 \| published by: Everest Research Institute ... last five years. As a result, senior executives that seek to keep their businesses competitive and fully optimized relative to the people-process-technology balance can no longer afford to ignore globalization, offshore sourcing, or full-scope outsourcing. \| more... Search inside this report	$249.00
BPO Market Update: Indian Supplier Landscape 5/1/2007 \| published by: Everest Research Institute ... important role in the acceleration of Business Process Outsourcing (BPO) and is an essential ingredient of many BPO agreements. Suppliers have varying capabilities and value propositions with regard to delivering offshore services to their customers. \| more... Search inside this report	$2,999.00
Buyer-Driven Supplier Consolidation Will Change the ADM Industry 4/18/2007 \| published by: Everest Research Institute The entry of labor arbitrage into Application Development and Maintenance (ADM) outsourcing redefined the market and created a ~US$20 billion offshore industry, which enjoyed fast growth for more than a decade. \| more... Search inside this report	$249.00
Captive Value Diagnostic Study 9/11/2007 \| published by: Everest Research Institute ... perspective on issues such as current performance of the captive, focus of future delivery and key capabilities to build. The study is based on responses from senior captive as well as parent stakeholders across 56 ... \| more... Search inside this report	$2,999.00
Comparison of Outsourced and Captive Solutions for Capturing Value from Offshoring 10/1/2007 \| published by: Everest Research Institute ... labor markets. For companies seeking to quickly maximize cost savings, this research reveals from a Total Cost of Ownership (TCO) perspective that the third-party outsourcing model is typically 5-15% less expensive than utilizing a captive. \| more... Search inside this report	$2,999.00
Cost accounting considerations in IT outsourcing 4/1/2007 \| published by: Everest Research Institute ... the point that a supplier takes over day-to-day operations in a steady-state mode and accounting implications of the transfer of the ownership of IT assets from the buyer to the supplier in the outsourcing transaction. \| more... Search inside this report	$2,999.00
Delivering higher value in FAO - Impact of FAO technology innovation 3/31/2007 \| published by: Everest Research Institute ... decade in incubation, the Finance and Accounting Outsourcing (FAO) industry is recently experiencing unprecedented growth, doubling in size in the last two years and forecasted to continue at a 30% growth rate for the near-term. \| more... Search inside this report	$999.00
Demystifying IT Outsourcing Opportunities in the Financial Services Industry 12/8/2008 \| published by: Everest Research Institute ... very important. While often referred to as an industry, BFSI is far from being homogenous and consists of many sub-verticals. This whitepaper presents an analysis of the outsourcing opportunity in each of these sub-verticals individually. \| more... Search inside this report	$249.00
Does Size Matter? 4/4/2008 \| published by: Everest Research Institute ... to deliver a continuous level of performance. Although size-driven capabilities (e.g., ability to scale up) are certainly important, the most important success factor in an outsourcing relationship is not just ensuring availability of the team ... \| more... Search inside this report	$249.00
The Emergence, Adoption and Growth of Infrastructure Management Outsourcing 10/1/2006 \| published by: Everest Research Institute ... trend prompted by improved technologies, advanced management tools, and increasing flexibility in requirements from buyers of IO. IMO is likely to invigorate the IO marketplace, as it strips the labor from assets in outsourcing deals. \| more... Search inside this report	$249.00
Emergence of mid-market in Business Process Outsourcing (BPO) 2/1/2007 \| published by: Everest Research Institute The Business Process Outsourcing (BPO) market continues to be dominated by large-sized buyers, but the mid-market is starting to emerge. \| more... Search inside this report	$249.00
Emerging Supplier Dilemma in the Remote Infrastructure Management Market 6/1/2008 \| published by: Everest Research Institute ... management (RIM) technology. The continued maturity of the remote infrastructure management outsourcing (RIMO) suppliers’ offerings leads to a strategic dilemma facing IO suppliers. Leading RIMO suppliers realized this dilemma and started indicating their strategic directions. \| more... Search inside this report	$2,995.00
Energy and Utilities Adoption Trends in FAO 10/6/2006 \| published by: Everest Research Institute ... & Utilities and includes case studies of current engagements. This report will assist companies considering outsourcing F&A to a third-party or FAO suppliers to understand in detail the Energy & Utilities adoption trends in FAO \| more... Search inside this report	$999.00
Evaluating Risks from Outsourcing and Global Sourcing 12/1/2006 \| published by: Everest Research Institute ... years and now comprises a portion of many of today’s outsourcing transactions. With this rise in Global Sourcing adoption, the risks related to outsourcing have become significantly more complex for companies to understand and manage. \| more... Search inside this report	$2,499.00
Executive Perspective - Transformational Outsourcing 1/10/2010 \| published by: Everest Research Institute ... outsourcing buyers’ needs, the megadeal segment remains alive and well. Today’s large deal typically results from one of two primary buyer motivations: This Executive Perspectives note focuses on the second of these - transformational outsourcing. ... \| more... Search inside this report	$249.00
FAO Annual Report 2005 9/1/2005 \| published by: Everest Research Institute ... position. It also summarizes the key insights and implications for key stakeholders. This report will assist companies considering outsourcing F&A to a third-party or FAO suppliers to understand in detail the evolving FAO value proposition. \| more... Search inside this report	$3,999.00
FAO Annual Report 2006-2007 12/18/2006 \| published by: Everest Research Institute ... roadmap of what to expect going forward. As the FAO market quickly evolves along many dimensions, the perspectives of various categories of market stakeholders are addressed, including technology, sourcing strategies, buyer behavior, and supplier capabilities. \| more... Search inside this report	$3,999.00
FAO Contract Characteristics 7/10/2008 \| published by: Everest Research Institute ... the evolving FAO contract characteristics along the following parameters: Contract profiles - size and term of FAO contracts Solution design - process scope, offshoring, and technology trends Contract agreement - pricing structures, service levels, and ... \| more... Search inside this report	$2,999.00
FAO Market Growth Targets a Broader Value Proposition 9/17/2008 \| published by: Everest Research Institute ... to include a wide-range of industries, geographies, and buyer sizes. This whitepaper summarizes the highlights of the FAO market in the first half of 2008 and offers some guidance on what to expect in 2009. \| more... Search inside this report	$249.00

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